Quest Albany Serviced Apartments

Hotels
•
Quest Apartment Hotels
8.9 (651 reviews)
32 Kell Drive, Albany , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
Fruits
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Well-equipped rooms
Cons:
Dusty bathroom floors
Small bedroom space

Categories

Cleanliness
8.53
Some guests mentioned dusty bathroom floors, but generally well-received.
Service
9.2
Many reviews highlight the exceptional friendliness and helpfulness of the staff.
Location
9.24
Convenient location for accessing nearby facilities and attractions.
Room Quality
8.69
Rooms were well facilitated; some guests mentioned a tight bedroom space.
Amenities
8.92
Good amenities including kitchenette, washing machine, and secure parking.
Value for Money
8.68
Guests felt they received good value for the price.
Food and Beverage
8.73
Standard quality for this hotel tier.
Overall Experience
9.2
Most guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:43

Property Description

Modern Apartments in the Heart of Albany Village

Luxurious Amenities
Quest Albany offers fully equipped apartments with air conditioning, heating, ironing facilities, and flat-screen TVs. Guests can enjoy the convenience of full cooking and laundry facilities in every apartment.

Convenient Services
The 24-hour on-site manager at Quest Albany provides a range of services including dry cleaning, babysitting, and pantry shopping. Guests can also opt for continental breakfast packs and take advantage of available car parking.

Prime Location
Located just a short drive from North Harbour Stadium and Auckland city centre, Quest Albany provides easy access to nearby attractions like Albany Domain and Westfield Albany Shopping Mall.

Book your stay at Quest Albany for a comfortable and convenient experience!

Important information:

Please note that reception opening hours are as follows:
Monday to Friday - 07.00 to 19.00
Weekends and Public holidays - 08.00 to 16.00

Please note that this property requires a refundable credit card pre-authorisation upon time of booking to cover any incidental charges, damage to the property or excessive cleaning fees.

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card and a 4% charge when you pay with an American Express credit card.

Please note that a shuttle service is available for an additional charge of NZD 95 one way, for up to 2 people, on request, subject to availability. Please use the special request box when booking or contact the property using the contact details found on the booking confirmation.

Paid car parking is available at the property
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 10 per day.

Location

Guest Reviews

8.9
Based on 651 reviews
Cleanliness: 8.53
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9.2
L
Liana • couple • id
9
2026-04-13 • via Nuitee
D
David • solo_traveller • au
8
Pleasant
Pros:

Bed

Cons:

The building not well lit at night.

2026-04-13 • via Nuitee
R
Ruth • family_with_children • nz
10
10/10 Service, comfortable, location and cleanliness
Pros:

I love Quest Albany it's always 10/10 in service, cleanliness, comfort and location. I highly recommend!

2026-04-10 • via Nuitee
L
Laura • family_with_children • nz
10
Great place to stay, awesome location and plenty of space in the room.
Pros:

Lots of room, and great kitchen ect! Location was perfect for us and the lady at reception was so helpful and friendly!

Cons:

Nothing, we really enjoyed our stay!

2026-04-09 • via Nuitee
M
Murray • family_with_children • nz
8
2026-04-09 • via Nuitee
L
Lawrence • couple • us
10
Pros:

Very well equipped with stove top, refrigerator, microwave, dishwasher and even washer and dryer inside the room. Friendly staff. Many restaurants nearby.

Cons:

No housekeeping for our two night stay.

2026-04-02 • via Nuitee
D
Deb • couple • nz
8
2026-03-28 • via Nuitee
M
Mandy • extended_group • de
10
Pros:

Nice staff. Fenced parking. Clean room.

2026-03-26 • via Nuitee
S
Spillane • couple • nz
10
Pros:

Clean, easy to access.

2026-03-23 • via Nuitee
G
Greg • family_with_children • nz
10
Pros:

The whole experience

Cons:

There wasn't anything

2026-03-21 • via Nuitee
H
Harshmeen • solo_traveller • nz
8
2026-03-21 • via Nuitee
H
Hamish • solo_traveller • au
8
Will visit again
Pros:

Excellent location

Cons:

NA

2026-03-18 • via Nuitee
P
Pete • solo_traveller • nz
8
Pros:

Met expectation. From entry to exit. Nothing spectacular. Clean, great location for my needs, and housekeeping staff and receptionist(s) were lovely to deal with.

2026-03-16 • via Nuitee
D
David • couple • nz
8
A nice easy process and stay, with nice staff and good comm's, just felt a little over priced
Pros:

It was all as you would expect from accommodation. Friendly staff, a lovely bloke on reception in the morning for an easy check out.

Cons:

The location itself is not the nicest spot in town. Feels like you're down a back alley away from the best part of town.

2026-03-15 • via Nuitee
S
Sandy • solo_traveller • nz
10
Loved the stay was clean staff lovely close to venue we required quiet
Pros:

Was close to the venue we were working

Cons:

Didn’t get serviced on Sunday

2026-03-13 • via Nuitee
S
Shea • couple • nz
10
Comfortable and pleasurable
Pros:

Had everything we needed. Well equiped .

Cons:

Nothing

2026-03-09 • via Nuitee
G
Gregory David • couple • au
7
2026-03-05 • via Nuitee
S
Susan • family_with_children • nz
8
Pros:

Clean, modern and well set up rooms.the hallway and entrances were well maintained.

Cons:

Lack of parking and charge of $10 per day. The listing did say parking onsite at a glance but maybe should read paid parking onsite, on the opening paragraph under facilities.

2026-03-03 • via Nuitee
C
Christine • couple • nz
9
Quiet and relaxing.
2026-02-27 • via Nuitee
G
Greg • couple • nz
8
It was as expected and good value for the cost.
Pros:

Reception staff were great!

Cons:

No facecloths, only a makeup remover! No glasses in cupboard.

2026-02-25 • via Nuitee