The Manor West Hotel & Leisure Club

Hotels
Great National Hotels
9.4 (120 reviews)
Tralee, Tralee, Kerry , Tralee , IE

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Steam room
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Good location
Cons:
Inconsistent cleaning
Some staff had communication issues

Categories

Cleanliness
8.65
Some guests reported issues with room cleaning during their stay.
Service
9.65
Guests highlighted friendly and accommodating staff, with a few exceptions noted.
Location
9.65
Convenient access to shopping centers and local attractions.
Room Quality
9.15
Rooms were described as clean and comfortable.
Amenities
9.65
Good fitness facilities, pool, and a decent breakfast.
Value for Money
9.15
Expectations for quality were mixed considering the price.
Food and Beverage
9.65
Breakfast and dinner received positive remarks, although some service was lacking.
Overall Experience
9.65
Overall stays were positive, but some visitors had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 12:40

Property Description

Indulge in Luxurious Amenities
Take advantage of the indoor pool, steam room, concierge services, and banquet hall.

Delightful Dining Options
Enjoy international cuisine at Mercantile Bar & Bistro and unwind at the bar/lounge. Room service available during limited hours.

Convenient Business Facilities
Business center, conference center, meeting rooms, and complimentary wireless internet access throughout the property.

...
...Book your stay at The Manor West Hotel & Leisure Club today for a luxurious and convenient experience!

Important information:

  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SNN

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9.4
Based on 120 reviews
Cleanliness: 8.65
Service: 9.65
Location: 9.65
Room Quality: 9.15
Amenities: 9.65
Value for Money: 9.15
Food and Beverage: 9.65
Overall Experience: 9.65
J
JAYNE partner
8
Pros:

Need a bit more lighting in the bedroom especially around the mirrors/dressing area

2025-10-07 via Nuitee
T
Tom
10
Nice
Pros:

Very good, friendly staff

2025-09-19 via Nuitee
N
Nolan
10
Pros:

They have a good included breakfast and a nice fitness facility with a sauna and a pool. Staff were very accommodating!

2025-08-29 via Nuitee
A
Aidan
10
Pros:

Staff were really friendly and d

2025-08-13 via Nuitee
T
TAKASHI family_with_children
10
Pros:

There was a shopping center nearby, and the hotel had great access. The room was clean and comfortable, and the French toast from the breakfast menu was absolutely delicious.

2025-08-13 via Nuitee
K
Kevin family
8
Pros:

Restaurant staff -some were obviously not happy about their job , blunt, etc. others language was an issue. We had previously stayed at 5star hotels in Ireland and use of pool facilities without the need of a shower cap was no issue but at this property it was required and they would charge you to buy one

2025-08-07 via Nuitee
B
Brandy friends
8
Pros:

JC was amazingly helpful with recommendations for pubs, taxis, and anything we needed. She was friendly and quick too. The beds were hard, but we forgave it since JC more than made up for it being so helpful. Since it was a bank holiday we were unable to use the spa facilities in the allotted hours.

2025-08-04 via Nuitee
A
Attila family
10
Pros:

Family room refurbished. Food was amazing staff are really friendly and helpful

2025-08-04 via Nuitee
V
Verified traveler
8
Pros:

Excellent hotel, good staff, great breakfast and good restaurant for evening meals, pool and gym very good, family friendly, only negative is room walls are very thin so it’s noisy at night.

2025-08-03 via Nuitee
M
Minaz
10
Pros:

Very good stay

2025-08-01 via Nuitee
B
Brendan
6
Mixed review on 4 night stay.
Pros:

We booked an executive suite so I could work while away. Room was partially cleaned on day 2. On day 3 no room cleaned even at 5pm after leaving it empty for the day with a clean request on the door. Asked for a flat pillow never cane had to ask again.
For an executive suite & a much higher rate I would expect better service & a better quality room.
As for the restaurant, the Indian host was hard to understand a little grumpy & slammed our food on the table after he served a different table before us, even though we arrived 10 mins before them. We watched as he struggled to interact with the older people & made them feel very uneasy & not welcoming.
Advise would be replace him with a better hostess and place him in the kitchen away from paying guests. We had din 2 nights then left for better surroundings. 3 rd time at this hotel but I think it might be our last. For what you pay and food quality I think better places to stay out there. Main reception staff were excellent once we made any issues known and fixed in a timely manner. More management of cleaning staff and restaurant staff would be advised before you lose more paying customers.

2025-08-01 via Nuitee
E
Emma friends
10
Pros:

Just what we needed for a local wedding.

2025-07-30 via Nuitee
T
Tanya family
10
Pros:

We had a great stay. The staff helped us with getting tickets to a local football match. Everything was extremely clean and the room was so spacious.

2025-07-06 via Nuitee
B
Brian
2
Great Staff ,Great Food,Terrible Stay
Pros:

I have stayed in the Manor West on more than a dozen occasions but unfortunately this particular time it was not a good experience which resulted in myself and my family leaving a day earlier than planned from our trip.

I explained to the staff member at the desk upon early check out the issues but unfortunately we were not willing to risk another nights stay

I can not fault the staff or food as they were brilliant ,as always.

2025-07-01 via Nuitee
M
Megan
8
Pros:

Great place, loved the pool.

2025-06-18 via Nuitee
R
Rosemary
8
Five stars for service
Pros:

Friendly, old-fashioned service and a warm welcome in a comfortable modern setting.

2025-06-07 via Nuitee
D
Dolores
10
Pros:

Nice hotel

2025-05-29 via Nuitee
L
Louise
10
Pros:

Beautiful from start to finish. Leisure facilities included, which we happily used. Playroom for kids. Breakfast was lovely. Room spacious and a bunk for my kids which was a bonus, fridge and kettle in room. Ironing board, iron and hair dryer. The welcome sign on the tv on arrival & throughout the stay made it feel personal. Thought the staff were very friendly.
Thanks ,lovely hotel.

2025-05-27 via Nuitee
B
Barbara family
10
Pros:

Hotel was clean and bed was large. Staff was friendly, except restaurant staff very stiff. Breakfast selections (came with cost of room) were nice, but pancakes had no flavor. Area around the hotel is wierd - LARGE segmented shopping mall and a run down house next door. Views of the mountains beyond the mall were nice. Would stay here again but for one night, like we did.

2025-05-22 via Nuitee
M
Michalina
10
Wonderful hotel
Pros:

Excellent hotel, very good service. Spotless clean. Nice leisure centre. Perfect location for travelling to Dingle, Kilarney even Ring of Kerry.

2025-04-21 via Nuitee