Hotel Hermitage Amsterdam

Hotels
7.4 (2767 reviews)
Nieuwe Keizersgracht 16 , Amsterdam , NL
+31 20 623 8259

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Cycling
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noisy rooms
Small accommodations

Categories

Cleanliness
7.05
Mixed reviews on cleanliness were noted, with some mentioning rooms were clean but other comments indicated issues.
Service
8.55
The staff was consistently described as helpful and friendly.
Location
8.55
Guests praised the hotel location as convenient and central.
Room Quality
6.55
Some reviews highlighted small and poorly equipped rooms.
Amenities
6.55
Limited facilities mentioned, along with no elevator which affected accessibility.
Value for Money
7.05
Some reviews mentioned pricing was unjustified for room quality.
Food and Beverage
7.45
Standard quality for this hotel tier, not specifically mentioned in reviews.
Overall Experience
7.45
The overall experience was mixed with notable pros but significant cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:12

Property Description

Tranquil Private Garden: Escape the hustle and bustle in our serene private garden, perfect for a relaxing afternoon.

Modern Guest Rooms: Enjoy our stylish guest rooms with monochrome décor and flat-screen cable TV for your entertainment.

Convenient Location: Explore the city easily with our close proximity to Waterlooplein metro station and royal theatre Carré.

Book your stay at Hotel Hermitage Amsterdam now to experience a blend of comfort, convenience, and tranquility.

Important information:

Please be mindful that the hotel is located within a traditional Amsterdam building spanning five floors, without an elevator.

Additionally, please be aware that the hotel may conduct a pre-authorization on your credit card following your booking if you have chosen to settle the payment at the property upon arrival.

It's important to note that any special requests are subject to availability and may result in additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

7.4
Based on 2767 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 6.55
Value for Money: 7.05
Food and Beverage: 7.45
Overall Experience: 7.45
L
Lucas • solo_traveller • de
8
Pros:

Die Lage ist perfekt um die Innenstadt zu Fuß zu erreichen und man hat alles mögliche direkt in der Nähe. Die Zimmer werden sehr sauber und ordentlich gehalten.

Cons:

Die Spalte der Zimmertür ist ziemlich dick, wodurch man leider sehr viel von außen hören konnte. Die Wände sind auch eher dünn, deshalb hörte man ebenfalls auch Gäste aus anderen Zimmern bzw. Schritte aus dem Flur.

2026-11-06 • via Nuitee
S
Samo • extended_group • si
10
2026-11-03 • via Nuitee
A
Andrei-Marius • couple • gb
3
2026-11-03 • via Nuitee
A
Arturo • couple • gb
10
2026-11-03 • via Nuitee
C
Christophe • solo_traveller • ch
6
2026-11-01 • via Nuitee
L
Laus • solo_traveller • nl
5
Een dure slapeloze nacht!
Pros:

De locatie

Cons:

Klein, geen lift, wandjes van behangpapier!

2026-11-01 • via Nuitee
R
Robyn • couple • gb
10
2026-11-01 • via Nuitee
H
Husnain Bin • family_with_children • gb
10
Highly recommended
Pros:

Perfect location and cleanliness

Cons:

There was no elevator in the hotel but overall experience was amazing

2026-11-01 • via Nuitee
A
Alexandra • family_with_children • hu
7
Pros:

location is great

Cons:

our room was extreamly small

2026-11-01 • via Nuitee
I
Inge • extended_group • nl
8
Fijn verblijf met vriendelijke ontvangst.
Pros:

Vriendelijke ontvangst. Goede schone kamers en bedden. Uitstekende locatie.

2026-10-31 • via Nuitee
D
Daniela • family_with_children • de
7
Der Aufenthalt für uns als Familie war für eine Nacht in Ordnung.
Pros:

Die Lage ist toll. Unser Zimmer hatte Aussicht auf den Kanal, was sehr schön war. Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Wir hatten ein 3-Bett-Zimmer, leider sind die Betten sehr schmal (nur ca. 80 cm breit), die Topper verrutschen und die Kissen war leider auch unbequem (zu hart). Ein kleines Bad kann ok sein, doch die Toilette war selbst für mich, als Frau mit 1,60 m, insofern nur nutzbar, wenn man etwas schräg darauf saß, da man ansonsten mit den Knien an die Tür gestoßen ist. Während unseres Aufenhaltes gab es im Nebenhaus Bauarbeiten, die morgens um 07:00 Uhr los gingen. Darauf hätte das Hotel auf der Website oder über die Buchungsportale hinweisen müssen, sodass man dies vor der Reservierung zur Kenntnis nehmen kann. Wir haben leider erst vor Ort durch das große, haushohe Baugerüst dadurch erfahren. Es handelte sich also auch um andauernde Baumaßnahmen und keine Tagesbaustelle.

2026-10-29 • via Nuitee
J
Jack • solo_traveller • gb
8
2026-10-28 • via Nuitee
T
Tiffany • couple • us
4
Pros:

We grabbed this room last minute since there was nothing else available. Good walking location.

Cons:

Since we grabbed this room last minute, we didn't realize there was no elevator and we were on the 5th floor of really steep steps. In addition to this, they don't have quiet hours and the people next door could be heard of every word they were staying, and up till 3 AM even though I messaged the hotel.

2026-10-27 • via Nuitee
J
Jean Yves • extended_group • be
7
2026-10-27 • via Nuitee
Алла • couple • ua
8
2026-10-26 • via Nuitee
L
Lydia • couple • de
5
Cons:

4 Stock ohne Aufzug

2026-10-26 • via Nuitee
G
Giovanni • extended_group • it
7
2026-10-25 • via Nuitee
T
Thierry • couple • fr
7
Un emplacement top mais mauvais rapport qualité prix
Pros:

L’emplacement

Cons:

Chambre minuscule et tarif injustifiable

2026-10-24 • via Nuitee
H
Helene • family_with_children • fr
8
Pros:

Belle chambre familiale, hôtel plutôt bien tenu et personnel sympathique.

Cons:

L'isolation avec la rue

2026-10-22 • via Nuitee
R
Rene • couple • nl
7
Prima locatie, schoon, vriendelijk en behulpzaam personeel maar let op: geen lift
Pros:

Geen lift maar we kregen een gratis upgrade op een kamer op de 2e verdieping, super!
Heel behulpzame receptie.
De sleutel voor buitendeur functioneerde ook prima
Op loopafstand van Carré

Cons:

Vierde verdieping. Geen lift en uiterst moeilijk trappenhuis voor mij. (Oogprobleem en enkelblessure) gelukkig met een andere kamer opgelost.
Geen ontbijt, wel oploskoffie op de kamer, prima

2026-10-21 • via Nuitee