Hotel Hermitage Amsterdam

Hotels
7.4 (2617 reviews)
Nieuwe Keizersgracht 16 , Amsterdam , nl

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noisy rooms
Small accommodations

Categories

Cleanliness
7.05
Mixed reviews on cleanliness were noted, with some mentioning rooms were clean but other comments indicated issues.
Service
8.55
The staff was consistently described as helpful and friendly.
Location
8.55
Guests praised the hotel location as convenient and central.
Room Quality
6.55
Some reviews highlighted small and poorly equipped rooms.
Amenities
6.55
Limited facilities mentioned, along with no elevator which affected accessibility.
Value for Money
7.05
Some reviews mentioned pricing was unjustified for room quality.
Food and Beverage
7.45
Standard quality for this hotel tier, not specifically mentioned in reviews.
Overall Experience
7.45
The overall experience was mixed with notable pros but significant cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:12

Property Description

Tranquil Private Garden: Escape the hustle and bustle in our serene private garden, perfect for a relaxing afternoon.

Modern Guest Rooms: Enjoy our stylish guest rooms with monochrome décor and flat-screen cable TV for your entertainment.

Convenient Location: Explore the city easily with our close proximity to Waterlooplein metro station and royal theatre Carré.

Book your stay at Hotel Hermitage Amsterdam now to experience a blend of comfort, convenience, and tranquility.

Important information:

Please be mindful that the hotel is located within a traditional Amsterdam building spanning five floors, without an elevator.

Additionally, please be aware that the hotel may conduct a pre-authorization on your credit card following your booking if you have chosen to settle the payment at the property upon arrival.

It's important to note that any special requests are subject to availability and may result in additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 50 per day.

Location

Guest Reviews

7.4
Based on 2617 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 6.55
Value for Money: 7.05
Food and Beverage: 7.45
Overall Experience: 7.45
A
anna • extended_group • it
8
Pros:

Struttura vicina al centro. Personale molto cordiale

2026-05-02 • via Nuitee
A
Albert • solo_traveller • cy
10
Отличное расположение, есть все необходимое, хорошее обслуживание
2026-05-01 • via Nuitee
B
Brian Scott • couple • ch
7
L’hôtel a un potentiel énorme, c’est pas trop tard pour l’exploiter !
Pros:

- La situation géographique, personnel très gentil, l’environnement autour de l’hôtel est chouette malgré les petites nuances perceptibles de particulier.

Cons:

- la douche n’avait pas de pression, n’était pas étanche lors de l’utilisation et le syphon était presque saturé donc ça faisait bac d’eau et ça fuyait au bout d’un moment (chambre 201)
- nuisances sonores depuis la cage d’escalier très perceptible des clients même ceux peu bruyant
- la porte de la salle de douche et celle du hall n’était pas possible à être fermée.
- on voit le jour à travers la porte d’entrée de la chambre ce qui ne rassure pas si quelqu’un forcerait la porte.
- après le second jour, parti tôt le matin et avoir mis le message pour faire la chambre durant notre absence, c’est seulement à 17h30 que le personnel souhaitait faire le service alors que nous étions rentrer 5 mins plus tôt…
- le lit n’est pas très large, les coussins sont durs
- on voit le jour avec les fenêtres de la chambre et le courant d’air se fait sentir. Faudrait peut être songer à y mettre un joint silicone souple…
- de la poussière sous le lit était présente
- le mobilier paraît tout de même usager par endroit

2026-05-01 • via Nuitee
O
Océane • extended_group • ch
5
Enttäuschend - würde nicht empfehlen
Pros:

Sehr zentrale Lage

Cons:

Hellhörig, hat im Bad stark nach Schimmel gerochen, Heizung teilweise defekt, sehr eng.

2026-04-30 • via Nuitee
D
Davide • extended_group • it
5
2026-04-28 • via Nuitee
M
Maisy • extended_group • gb
5
Good location
Pros:

Great location can get to everything easily!

Cons:

Thin walls meant we could hear the people in the room next door really loud, did smell of weed through the hotel at times, the bathroom had poor ventilation so smelt like sewage a lot

2026-04-28 • via Nuitee
M
Mateusz • family_with_children • pl
10
2026-04-28 • via Nuitee
D
Dan • extended_group • gb
9
2026-04-28 • via Nuitee
F
Franziska • couple • ch
8
2026-04-28 • via Nuitee
E
Elodie • extended_group • us
8
Great for the money
Pros:

The staff was friendly . Location was great

Cons:

Smell on first floor room but they fixed it .

2026-04-26 • via Nuitee
A
Agnieszka • extended_group • pl
7
Good location
Pros:

Location, comfortable bed, cleannes and friendly staff.

Cons:

It’s hard to sleep there as walls are very thin and you hear all the discussions of your neighbours.

2026-04-25 • via Nuitee
A
Anna • couple • it
8
Pros:

La posizione e la pulizia

Cons:

Le scale e la stanza piccola

2026-04-25 • via Nuitee
H
Henry • solo_traveller • nl
6
Pros:

-

Cons:

geen bedlampje
erg gladde douche plek

2026-04-25 • via Nuitee
M
Mizdrea • couple • es
8
2026-04-24 • via Nuitee
V
Virginie • solo_traveller • fr
5
Pros:

L'emplacement, le personnel gentil et serviable.

Cons:

La chambre est petite avec une salle de bain très étroite et peu pratique pour 3 personnes. Manque de rangement dans la sdb + eau qui s'écoule difficilement dans la douche.
Absence d'ascenseur, escaliers plutôt raide.
Irrespect de la voisine de chambre qui était très bruyante (bruit à 1h du matin, claque la porte, parle fort,...)

2026-04-24 • via Nuitee
V
Vivian • couple • nl
7
2026-04-24 • via Nuitee
T
Tome • solo_traveller • mt
7
Pros:

Good location

Cons:

No lift and the stairs are terrible!

2026-04-23 • via Nuitee
S
Sidharth • solo_traveller • de
8
2026-04-23 • via Nuitee
C
Corinna • extended_group • at
8
2026-04-23 • via Nuitee
D
Dariia • extended_group • ua
10
Perfect place ☺️
Pros:

Calm place, with very friendly staff. Very close to all city sights

2026-04-23 • via Nuitee