Hotel Hermitage Amsterdam

Hotels
7.4 (2767 reviews)
Nieuwe Keizersgracht 16 , Amsterdam , nl
+31 20 623 8259

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Cycling
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noisy rooms
Small accommodations

Categories

Cleanliness
7.05
Mixed reviews on cleanliness were noted, with some mentioning rooms were clean but other comments indicated issues.
Service
8.55
The staff was consistently described as helpful and friendly.
Location
8.55
Guests praised the hotel location as convenient and central.
Room Quality
6.55
Some reviews highlighted small and poorly equipped rooms.
Amenities
6.55
Limited facilities mentioned, along with no elevator which affected accessibility.
Value for Money
7.05
Some reviews mentioned pricing was unjustified for room quality.
Food and Beverage
7.45
Standard quality for this hotel tier, not specifically mentioned in reviews.
Overall Experience
7.45
The overall experience was mixed with notable pros but significant cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:12

Property Description

Tranquil Private Garden: Escape the hustle and bustle in our serene private garden, perfect for a relaxing afternoon.

Modern Guest Rooms: Enjoy our stylish guest rooms with monochrome décor and flat-screen cable TV for your entertainment.

Convenient Location: Explore the city easily with our close proximity to Waterlooplein metro station and royal theatre Carré.

Book your stay at Hotel Hermitage Amsterdam now to experience a blend of comfort, convenience, and tranquility.

Important information:

Please be mindful that the hotel is located within a traditional Amsterdam building spanning five floors, without an elevator.

Additionally, please be aware that the hotel may conduct a pre-authorization on your credit card following your booking if you have chosen to settle the payment at the property upon arrival.

It's important to note that any special requests are subject to availability and may result in additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

7.4
Based on 2767 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 6.55
Value for Money: 7.05
Food and Beverage: 7.45
Overall Experience: 7.45
V
Valente • solo_traveller • de
8
2026-09-05 • via Nuitee
M
Michał • couple • pl
7
2026-09-02 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-09-01 • via Nuitee
J
Janeth • extended_group • es
1
Chinches de cama
Cons:

Estoy realmente muy enfadada y decepcionada por la experiencia que he tenido. Pasar una noche en estas condiciones ha sido totalmente inaceptable. No he podido descansar prácticamente nada debido a la presencia de chinches y, como consecuencia, he terminado con picaduras por todo el cuerpo, además de la incomodidad, el malestar y la preocupación que esto supone.
Uno espera encontrar un lugar limpio, cuidado y, sobre todo, en condiciones adecuadas para poder dormir tranquilamente. Encontrarse con chinches y despertarse lleno de picaduras es algo que considero muy grave y que no debería ocurrir bajo ningún concepto.
Y en consecuencia he estado una semana después siguiendo con el picor hasta tener que ir al médico a que me medique.

2026-08-31 • via Nuitee
C
Christelle François • solo_traveller • be
8
Pros:

L'emplacement, la Chambre et la bienveillance du personnel

Cons:

Neant

2026-08-30 • via Nuitee
C
Chiara • extended_group • it
9
2026-08-30 • via Nuitee
T
Toshitaka • solo_traveller • jp
8
2026-08-29 • via Nuitee
M
Michael • couple • gb
1
2026-08-27 • via Nuitee
M
Marta • couple • nl
8
Tevreden
Pros:

Locatie is erg centraal. Fijn dat het een kamer is met badkamer voor deze prijs. Kamer is wel erg krap. Voor 1 nachtje goed te doen. Geen airco, we waren er op een hele warme zomerdag, dat was wat minder, maar dat zal op gemiddelde dagen goed te doen zijn.

2026-08-27 • via Nuitee
B
Benjamin • family_with_children • gb
6
2026-08-26 • via Nuitee
S
Soufiyan • couple • fr
8
2026-08-25 • via Nuitee
Y
Yogui • solo_traveller • ie
3
Pros:

Receptionist

Cons:

House keeping staff

2026-08-25 • via Nuitee
C
Christian • extended_group • nl
8
2026-08-24 • via Nuitee
E
Elina • extended_group • be
9
2026-08-22 • via Nuitee
S
Shruti • solo_traveller • nl
8
2026-08-21 • via Nuitee
M
Marco • extended_group • it
10
Rilassante
Pros:

Stanza luminosa, carina l’idea della cucina in comune, giardino in comune molto carino, personale disponibile ad ogni evenienza, ti senti a casa.

Cons:

Il check in alle 15 penso sia un pò troppo tardi ma comunque il personale fa di tutto per farti avere la camera il prima possibile

2026-08-21 • via Nuitee
S
Samuel • couple • fr
7
2026-08-20 • via Nuitee
S
Snizhana • couple • nl
6
2026-08-19 • via Nuitee
E
Eric • couple • nl
9
2026-08-19 • via Nuitee
A
Andreas • couple • au
3
2026-08-19 • via Nuitee