GIO hotel Tama Cartagena

Hotels
•
DOT Hotels
8.4 (266 reviews)
Cra 3 No. 7-171 , Cartagena de Indias , co

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location (central, walkable, near beach and restaurants)
Friendly and attentive staff / good service (multiple mentions)
Generally clean rooms and public areas (several positive notes)
Convenient for short stays and proximity to attractions
Some guests praised breakfast variety and restaurant staff
Cons:
Small rooms, small beds and limited wardrobe/storage space
Amenities maintenance problems (pool closed, jacuzzi broken)
Elevator very small and reported smelling / maintenance issues
Breakfast often limited/pre-prepared with few options
Weak Wi‑Fi in parts of the room and occasional equipment failures (safe, towels)

Categories

Cleanliness
8.4
Generally reported as clean and the cleaning staff praised in multiple reviews; however there are isolated negative notes (dirty towels, pillows with odor) so overall cleanliness is acceptable but not perfect.
Service
10
Service and staff receive frequent positive mentions (personal amable, buena atención, nombres destacados); while a few guests reported delayed responses via phone/WhatsApp, the overall sentiment about staff helpfulness is strongly positive.
Location
10
Location is repeatedly praised (central, cerca de la playa, accesible a pie, cerca a restaurantes y comercio) and is a major positive factor across many reviews.
Room Quality
6.4
Multiple complaints about small rooms, limited wardrobe space, small/poor beds, tight bathrooms, late room delivery and some reports of damaged items (secure box); these recurring issues reduce the room quality score.
Amenities
6.8
Amenities show several negatives: pool closed/under maintenance, jacuzzi often reported broken, small/smelly elevator, weak Wi‑Fi in parts of rooms and some equipment failures; these maintenance issues lower the amenities rating.
Value for Money
8
Mixed perceptions: some guests feel the price does not match the service/conditions (cleaning/amenities problems), while others find the location and staff justify the stay, resulting in a slightly below-target value score.
Food and Beverage
7.6
Breakfast and F&B receive mixed/negative feedback: limited options, pre‑selected menus, lack of coffee refills, repetitive fruit/bread choices and some complaints about quality; a few guests enjoyed varied breakfasts, but overall sentiment is below average.
Overall Experience
10
Overall sentiment trends positive due to consistently strong location and helpful staff; despite notable maintenance and amenity issues, many guests report a good overall stay, giving the overall experience a high combined rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:54

Property Description

Luxurious Rooftop Hot Tub with Stunning Views
Indulge in a relaxing drink at the rooftop hot tub overlooking the breathtaking Bocagrande. Unwind in style at GIO Hotel Tama Cartagena.

Elegant and Modern Rooms
Experience comfort and sophistication in our air-conditioned rooms adorned with contemporary decor and designer furniture. Enjoy complimentary Wi-Fi and top-notch amenities for a memorable stay.

Delicious Dining Options and Convenient Services
Start your day with a delightful breakfast featuring tropical fruits and Colombian coffee. Treat yourself to international cuisine at our elegant restaurant or opt for room service. Your convenience is our priority.

Book now to experience luxury and comfort at GIO Hotel Tama Cartagena.

Important information:

Childrens Under 5 Years old can stay for free at hotel, Also they must paid the amount for breakfast per night - per children.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.4
Based on 266 reviews
Cleanliness: 8.4
Service: 10
Location: 10
Room Quality: 6.4
Amenities: 6.8
Value for Money: 8
Food and Beverage: 7.6
Overall Experience: 10
T
Tatiana • couple • co
6
2026-09-12 • via Nuitee
M
Max • solo_traveller • de
9
2026-09-10 • via Nuitee
C
Cristian David • extended_group • co
9
Pros:

Jacuzzi, bebidas de la nevera, apertura de puertas con tarjeta, luces calidas,

2026-09-09 • via Nuitee
R
RUBEN • extended_group • co
4
Pros:

Lo único bueno la ubicación

Cons:

El servicio del personal de recepción pésimo y la comida del desayuno muy maluca

2026-09-09 • via Nuitee
G
Gazabon • family_with_children • co
8
2026-09-08 • via Nuitee
C
CLEITON TULIO • solo_traveller • br
7
Pros:

Localização

Cons:

Cafe da manha fraco

2026-09-01 • via Nuitee
H
HIULDER • solo_traveller • co
8
Pros:

Muy amables y muy aseado

Cons:

Los cuartos muy pequeños

2026-08-25 • via Nuitee
J
Juliana • solo_traveller • ec
9
Pros:

El desayuno, la ubicación, el personal.

Cons:

El uso del hidromasaje es solo por 1h diaria y se debe reservar, y había 2 pero solo estaba disponible 1.

2026-08-23 • via Nuitee
J
Jimmy • couple • fr
3
En bref, à éviter…
Pros:

Absolument rien

Cons:

Un petit déjeuner restreint, des chambres petites et pas très propres.
Pour la demi-pension oubliez, on vous donne la carte du « restaurant » et on vous dit que vous avez 45 000 pesos pour manger.
Bien entendu 90% des plats coutent plus de 45 000 pesos donc il faut payer le supplément, votre boisson et un dessert si vous voulez en prendre un.
Ce n’est pas ce que j’appelle de la demi-pension.
Le personnel ? Je cherche encore leur sourire…

2026-08-22 • via Nuitee
R
Rodolfo • solo_traveller • us
10
2026-08-21 • via Nuitee
M
Maria Cristina • solo_traveller • co
2
Pros:

Súper feo todo

2026-08-11 • via Nuitee
G
González • solo_traveller • co
4
Cons:

La habitación era muy pequeña, la cama sin cobijas, y la entregaron tarde, mucho después de la hora del check in. Además nunca contestaron el celular, y en el WhatsApp, no dan respuesta a las preguntas que tengas,

2026-08-04 • via Nuitee
V
Viviana Edith • family_with_children • ar
7
Estadia menor a 2 días
Pros:

La ubicación y el aire acondionado.

Cons:

El desayuno que tenia opciones ya armadas y sin posibilidad de elegir otra variedad o mix de variedades.

2026-08-04 • via Nuitee
M
María • solo_traveller • es
6
2026-07-13 • via Nuitee
M
mendez lopez • solo_traveller • co
10
Pros:

Todo

2026-07-13 • via Nuitee
A
AnaLuzM • solo_traveller • co
6
2026-07-06 • via Nuitee
J
Johana Lucia • solo_traveller • co
10
Pros:

La ubicación, todo está muy cerca

Cons:

No pude acceder a la piscina, estaba en mantenimiento

2026-06-28 • via Nuitee
E
Eduardo • solo_traveller • co
9
Pros:

La habitación y el jacuzzi.

Cons:

El ascensor muy pequeño.

2026-06-23 • via Nuitee
E
Esteban • solo_traveller • co
10
Pros:

Todo muy bien

Cons:

No tengo observación al respecto

2026-06-22 • via Nuitee
L
Luiz Jaison • solo_traveller • br
8
2026-06-17 • via Nuitee