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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Kid-friendly buffet
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Infinity pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Personal trainer
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience oriental-inspired modern rooms with floor-to-ceiling windows, a flat-screen TV, and spacious bathrooms with rain showers and bathtubs.
Exceptional Amenities
Indulge in the indoor pool, hot tubs, gym, beauty shop, and spa offering massages. Explore the city with a car rental or enjoy day trips with arrangements from the tour desk.
Culinary Delights
Savor Cantonese, seafood, and Japanese cuisine at the hotel's various dining options including Yu Yue Heen, Catch Seafood Restaurant, and Kumoi restaurant. Book now to enjoy a luxurious stay at Four Seasons Hotel Guangzhou.
Guests are required to show a valid government-issued ID card or passport upon check-in.
Four Seasons Hotels have launched an enhanced global health and safety program, Lead With Care. As local epidemic prevention and control policies adjust frequently, please ensure that you are up to date on the latest government restriction regulations when traveling. Book online now or call the Hotel directly for assistance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Public parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 17 years old stay for free when using an available extra bed.
Adults stay for CNY 379 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Rooms are absolutely stunning and clean .loved the turn down service and how room service was quickly delivered
Nothing
완벽 그 자체
없음
This was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations.
However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances.
I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest.
Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out.
Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience.
I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up.
The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.
Tout
Rien
TOP
The staff. Sue at the reception was EXCELLENT! The best of the best
The location, facilities and the room
Hotel is nice and great view
But too much dust I got allergies
It’s not because of cleaning I think carpets and furniture old and making dust
They have to renew the hotel interior
Все, мне все очень понравилось, отель отличный, никаких проблем и претензий.
Locatia , restaurantul japonez, barul
Receptia-personalul nu prea stia sa dea informații despre restaurante. Comunicarea in limba engleză greoaie
Everything was excellent! The hotel is beautiful, the location is perfect, and the rooms are spacious, spotless, and very comfortable. The service was outstanding from start to finish.
A special thank you to Eva, who took care of everything and made our stay even more enjoyable. She was incredibly professional, kind, and attentive throughout. We truly appreciate all her help and would gladly stay here again.
Highly recommended!
خدمة الموظفين والسرعة في الدخول وكذلك النظافة والفطور المتنوع حتى للجانب العربي والخليجي والموقع الحيوي
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