NH Royal Urban Cartagena

Hotels
•
NH Hotels
8.2 (292 reviews)
Carrera 7 #34-10, Plaza de los Coches , Cartagena de Indias , co

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise from nearby clubs
Cleanliness issues
Overpriced amenities

Categories

Cleanliness
7.53
Rooms were comfortable and clean, but some areas reported being dirty.
Service
9
The staff were nice and accommodating, and the service was noted positively.
Location
9.04
Superb location by restaurants and attractions; however, noise from nearby clubs was a concern.
Room Quality
7.49
Rooms need updating and some had noise issues; generally comfortable.
Amenities
8.02
Offers a nice pool with great views, though some amenities like bottled water are overpriced.
Value for Money
7.48
Hotel pricing is considered high for some services like bottled water.
Food and Beverage
8.53
Breakfast was fantastic, though prices on beverages were criticized.
Overall Experience
8.5
Overall a good stay, but significant noise and cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:08

Property Description

Charming Mediterranean Building in Cartagena
Nestled within Cartagena's walled city, NH Royal Urban Cartagena offers a picturesque setting with modern amenities.

Swimming Pool and Homemade Caribbean Specialties
Enjoy a refreshing dip in the swimming pool or indulge in homemade Caribbean delicacies at the hotel's restaurant.

Convenient Location for Exploring Cartagena
With historical landmarks, restaurants, and bars just a short walk away, guests can immerse themselves in the city's vibrant culture. Santo Domingo and Aduana squares provide ideal spots to soak in the local charm.

Book your stay at NH Royal Urban Cartagena for a delightful blend of comfort and convenience in Cartagena!

Important information:

Reservations for 10 or more rooms are considered group reservations and will have a different cancellation policy than single reservations. The property will contact you to provide further information about this policy. As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 110.000 COP per pet, per night will be applied (max. 1 pets per room). Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 292 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
C
Coralie • solo_traveller • us
5
2026-03-05 • via Nuitee
O
Oscar • couple • us
9
Un hotel muy recomendable por la ubicación, muy bueno el desayuno y el personal es muy amable
Pros:

Está súper bien ubicado, cerca de todos los sitios importantes

2026-03-04 • via Nuitee
J
Javier • solo_traveller • es
8
Inmejorable ubicación.
Pros:

Ubicación y desayuno.

Cons:

Falta de caudal en la ducha.
No había habitación con 2 camas.

2026-03-03 • via Nuitee
R
rodriguez • couple • ec
1
Horrible
Pros:

Malo

Cons:

La habitación fea sin una cómoda por lo menos

2026-03-02 • via Nuitee
V
Victoria • couple • br
9
2026-03-02 • via Nuitee
A
Alana • couple • br
7
Razoável
Pros:

Localização, vista do quarto e acústica do som.

Cons:

Banheiros não escoam água, reclamamos na recepção que o banheiro ficou alagado e só foram consertar no outro dia. Camas não são confortáveis, toalhas velhas. A localização é ótima mas durante a noite tem muitas garotas de programa e clima nada familiar. O que vale o investimento na estadia é exclusivamente pela localização.

2026-02-28 • via Nuitee
A
AMADOR ANASTASIO • couple • es
9
Perfecto
Pros:

La ubicación, la piscina de la azotea y la amabilidad de Andrea y Josemi

2026-02-28 • via Nuitee
A
Alessandro • extended_group • it
7
Vacanza con amici un poco deludente dal punto di vista turistico. Mi aspettavo di più dai caraibi.
Pros:

Colazione ottima ed abbondante, la posizione è centralissima ma in una zona rumorosa e caotica. Piscina piccola ma pulita.

Cons:

L'area circostante in zona centrale poco curata e troppo rumorosa con molti venditori ambulanti che alla fine ti stressano.

2026-02-26 • via Nuitee
G
giuseppe • extended_group • it
5
2026-02-26 • via Nuitee
I
Isela Cristina • couple • es
10
Gran estancia por ubicación del hotel y por el colectivo de trabajadores en general sin dejar de mencionar a la Srta Lis
Pros:

Todo en general , amabilidad y cercanía con el cliente. La Srta Liset de recepción súper profesional y muy cercana al cliente intentado resolver todas las dudas. No obstante todo el personal desde la limpieza hasta el del restaurante son súper profesionales y grandes personas .

2026-02-25 • via Nuitee
S
Saskia • couple • nl
6
Locatie was goed. personeel vriendelijk, hotel vergane glorie, niet fris en klein
Pros:

Zwembad was prima. Personeel vriendelijk. maar ik vond de gangen heel muf ruiken. De kamers klein. ik had oude handdoeken die gescheurd waren. ik vond de kamers niet echt schoon. Locatie is okay, want ligt heel centraal en alles is op loopafstand. Doordat er in de avond een politiebus op het plein staat is het ook veilig. Je hoort wel geluid van buiten, maar niet zoveel dat het storend is. Het beste aan het hotel is de locatie en het zwembad.

Cons:

Het pretendeerd een 4 sterrenhotel te zijn. Maar dat viel vies tegen. het "voelt" niet schoon door de muffe lucht in de gangen. Badkamer was niet brandschoon. Handdoeken waren oud, niet helemaal wit meer en zelfs gescheurd. Voor een hotel met de pretenties in de aankondiging verwacht je meer. Meer comfort en meer luxe. De entree is klein de gangen bedompt en de kamers zijn klein. Als je geen balkon hebt, kunnen de ramen niet open, geen frisse lucht. Ik moest extra bijbetalen voor een balkon 27 euro per nacht.

2026-02-23 • via Nuitee
K
Karla • extended_group • cl
9
Excelente! Lo recomiendo
Pros:

La ubicación

Cons:

El ruido de un bar frente a la habitación de mis hijos.

2026-02-12 • via Nuitee
R
Rodrigo • solo_traveller • co
7
2026-02-10 • via Nuitee
N
Norberto • couple • ar
6
2026-01-27 • via Nuitee
S
Silvia • family_with_children • ar
9
Pros:

La ubicación, la atención del personal. La habitación con gran vista a la plaza de los coches y torre del reloj, super comoda

Cons:

Mientras me duchaba, se tapó el desagüe y se inundó el baño, saliendo un poco d agua para la habitación. Llamé y vinieron inmediatamente. Lo solucionaron.

2026-01-24 • via Nuitee
G
GERALD • couple • fr
7
Pros:

Emplacement central. Petit déjeuner correct, varié. Personnel avenant.

Cons:

La nuit l’envirronement devient très bruyant.

2026-01-23 • via Nuitee
A
Alicia • family_with_children • ar
10
Perfecta estadis
Pros:

La ubicación, la atención del personal , en general, todos muy amables

Cons:

Nada

2026-01-22 • via Nuitee
F
Faber • couple • co
4
Me sentí mal informado
Pros:

La ubicación

Cons:

La recepción no da la In formación clara y precisa no ayudan a gestionar qué lástima la chica de la recepción

2026-01-19 • via Nuitee
S
Sara • couple • es
8
Estuvo todo bien, está bien ubicado
Pros:

La buena ubicación

2026-01-17 • via Nuitee
F
Frans • couple • se
7
2026-01-14 • via Nuitee