Hotel Guadalajara

Hotels
8.8 (1501 reviews)
Calle 1 No 13-33 , Buga , co
+57 317 6388417

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
8.19
Some reviews mentioned issues with cleanliness and maintenance.
Service
9.66
Guests praised the attentive and friendly service provided by the staff.
Location
9.7
The hotel is well-located, close to tourist attractions.
Room Quality
7.65
Some rooms were reported as outdated and not matching photos.
Amenities
8.68
Amenities like the pool were appreciated, but some noted issues with the cost versus features.
Value for Money
8.14
Several reviews indicated that the price was high for the quality received.
Food and Beverage
9.19
Reviewed positively, with guests enjoying the food offerings.
Overall Experience
9.16
Overall, guests had a mostly positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:29

Property Description

Luxurious Amenities and Services

Hotel Guadalajara offers a range of luxurious amenities and services to ensure a comfortable stay for all guests. From private bathrooms and flat-screen TVs in each room to room service and a tranquil spa, guests can indulge in relaxation and convenience throughout their visit.

Convenient Location

Situated in Buga, Hotel Guadalajara provides easy access to nearby attractions and the city of Cali, just a short drive away. Additionally, the hotel offers free Wi-Fi, a business centre, and free private parking on site, making it a convenient choice for both leisure and business travelers.

Relaxing Outdoor Spaces

With an outdoor swimming pool, a garden, and a restaurant on-site, Hotel Guadalajara provides the perfect setting for guests to unwind and enjoy their surroundings. Whether guests prefer a refreshing swim, a peaceful stroll in the garden, or a delicious meal at the restaurant, the hotel offers a relaxing escape for all.

Experience luxury, convenience, and relaxation at Hotel Guadalajara - book your stay now!

Important information:

Please note the property cannot provide a receipt billed to companies, only to guests.

Please note In case of making 3 or more reservations, special conditions apply. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Breakfast not included for younger children staying free, with their parents or guardians using existing beds. Breakfast for children is available at an extra cost.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA taxes; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Location

Guest Reviews

8.8
Based on 1501 reviews
Cleanliness: 8.19
Service: 9.66
Location: 9.7
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.16
C
Carlos • solo_traveller • co
9
2026-09-11 • via Nuitee
A
autoslapau • family_with_children • es
9
Pros:

limpieza y amplitud

Cons:

piscina sucia

2026-09-10 • via Nuitee
J
Juliana • couple • co
8
2026-09-10 • via Nuitee
A
Angie Lizeth • solo_traveller • co
9
Pros:

La comida y la atención desde el ingreso

2026-08-25 • via Nuitee
T
Taborda • solo_traveller • co
10
2026-08-24 • via Nuitee
A
Alejandro • couple • co
9
Nice place!
Pros:

Beautiful arquitecture, nice Pool,excellet breakfast buffet. Close to the Basílica.

Cons:

Mattress is hard. Curtains need update.

2026-08-23 • via Nuitee
V
Valentina • family_with_children • co
10
2026-08-22 • via Nuitee
M
MIGUEL ALFONSO • solo_traveller • co
9
Pros:

Ubicación.

Cons:

No hay innovacion

2026-08-18 • via Nuitee
G
Gonzalez • family_with_children • co
6
Cómodo
Pros:

El servicio de los meseros

Cons:

La piscina está extremadamente sucia un puente cuando se supone que debe estar limpia

2026-08-18 • via Nuitee
D
Duber León • extended_group • co
9
2026-08-13 • via Nuitee
C
Claudia • solo_traveller • co
8
2026-08-11 • via Nuitee
A
Adriana • couple • co
9
2026-08-10 • via Nuitee
M
Martinez • couple • co
10
Excelentr
Pros:

Excelente muy variado

2026-08-09 • via Nuitee
C
cjaram1 • solo_traveller • co
9
Satisfactoria
Pros:

Habitación

Cons:

Ruido de huéspedes en la zona de piscina

2026-08-09 • via Nuitee
A
ALEXANDRA • solo_traveller • co
10
Fabuloso
Pros:

Instalaciones

2026-07-22 • via Nuitee
P
Pablo Sebastián • family_with_children • hu
1
Cons:

Se me perdió un objeto , audífonos iphone

2026-07-21 • via Nuitee
O
Otero • solo_traveller • us
10
Pros:

Las aguas térmicas

2026-07-21 • via Nuitee
C
CL • solo_traveller • co
7
Pros:

Arquitectura amplitud

Cons:

La comida es muy regular

2026-07-21 • via Nuitee
M
maria claudia • solo_traveller • co
3
" imposible dormir "
Pros:

Las instalaciones

Cons:

Es muy decepcionante que un hotel considerado como el mejor de Buga no garantice algo tan básico como un buen descanso. Elegí este hotel precisamente con esa expectativa y viajé con mi madre, una persona de la tercera edad, quien prácticamente no pudo dormir en toda la noche.

La habitación tenía varios problemas inaceptables: la cortina tipo blackout no cerraba completamente, por lo que entraba luz del exterior durante toda la noche; además, una luz del pasillo se filtraba por el vidrio de la puerta, al punto de que tuve que salir a apagarla hacia las 2:00 a. m. También había zancudos y, por la cercanía de la habitación a la recepción, el ruido era constante y excesivo, haciendo imposible descansar.

Lo más frustrante fue la falta de respuesta del hotel. Presentamos la queja en tres oportunidades a tres personas diferentes y nadie hizo absolutamente nada: no ofrecieron cambiar la habitación, buscar una solución, ni siquiera tuvieron un gesto de compensación o interés por resolver el problema.

Es una lástima, porque las instalaciones son bonitas y tanto el desayuno como la comida son buenos. Sin embargo, cuando un hotel falla en su función principal —ofrecer un lugar adecuado para descansar— y además ignora las quejas de sus huéspedes, la experiencia termina siendo muy negativa. Espero que tomen medidas para corregir estos problemas y mejoren la atención al cliente.

2026-07-19 • via Nuitee
M
Maryluz • couple • co
9
2026-07-19 • via Nuitee