Thatched Cottage Hotel

Hotels
8.9 (856 reviews)
16 Brookley Road , Brockenhurst , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Non-smoking throughout
Allergy-free room
Kid meals
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Steep stairs
Some facilities need maintenance

Categories

Cleanliness
9.15
Rooms nice and clean, very sweet with good tea and coffee facilities.
Service
9.3
Amazing hosts and friendly staff, accommodating to special requests.
Location
9.15
Great location with nearby pubs and a charming village atmosphere.
Room Quality
8.1
Spacious yet quaint rooms, although some mentioned steep stairs.
Amenities
8.13
Good parking and lovely tea room, but some facilities showed signs of wear.
Value for Money
9.09
Great value for a lovely stay, breakfast included and excellent quality.
Food and Beverage
9.15
Breakfast was lovely and good value, with great tea service.
Overall Experience
9.11
Enjoyable stay with multiple positive aspects mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:16

Property Description

Charming Cottage Hotel in New Forest

Cozy Rooms with Garden Views
Experience comfort and tranquility in our rooms equipped with modern amenities and picturesque garden views. Relax and unwind in style.

Exciting Outdoor Activities
Indulge in a range of outdoor activities such as golfing, cycling, and hiking in the beautiful surroundings of New Forest. Adventure awaits just outside our doors.

Convenient Amenities and Services
Enjoy complimentary WiFi, free parking, and a cozy bar on-site. Our attentive staff, luggage storage, and bike hire services ensure a seamless stay for all our guests.

Book your stay at Thatched Cottage Hotel for a delightful retreat amidst nature and luxury.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 856 reviews
Cleanliness: 9.15
Service: 9.3
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 9.09
Food and Beverage: 9.15
Overall Experience: 9.11
J
Judith couple gb
6
Should have reserved a larger room.
Pros:

Lovely old building. Unfortunately our room - on the ground floor- was small and had no seating other than the bed. It was, also, next to the toilets for the attached cafe and consequently noise, from the use of the toilets, was intrusive, for most of the day.
The on site cafe, Esme's, served delicious food and staff were excellent.

Cons:

The room: it was small and lacked space; there were many drawers, but no floor space for bags etc.

2026-03-04 via Nuitee
L
Lynne couple gb
9
Not our first stay and won’t be our last!
Pros:

Great location, nicely decorated room, easy parking.
Very quiet at night. Great breakfast included and plenty of it.

Cons:

Shower a little cramped but as it’s an old property I think they are limited with space anyway but wasn’t a hindrance.

2026-03-02 via Nuitee
S
Sarah couple gb
10
We had an amazing stay in such a beautiful cottage room was alway clean and staff made us feel welcome. Breakfast and th
Pros:

Absolutely beautiful period property and room had a really cosy and calm feel in the heart of the new forest. Our room was beautiful in the old part of the cottage we would definitely stay again.

Cons:

There was nothing we did not like we was made to feel very welcome and doggy friendly.

2026-03-01 via Nuitee
P
Paul couple gb
9
Pros:

Spacious clean room in centre of town with parking and good food

2026-02-25 via Nuitee
J
Jane couple gb
9
Fabulous Thatched Cottage Hotel, breakfast keeps you going all day!
Pros:

Wonderful staff, excellent breakfast

Cons:

Parking during the day was difficult

2026-02-24 via Nuitee
B
Bonnie extended_group gb
10
Absolutely wonderful stay
Pros:

Really lovely stay at the Thatched Cottage. The rooms were really clean and the breakfast was absolutely lovely.

Feel the Thatched Cottage team very much they go above and beyond to create a wonderful stay

2026-02-22 via Nuitee
D
Desmond couple gb
10
Pros:

Highly recommend Thatched Cottage.

Cons:

Nothing wrong. Excellent.

2026-02-22 via Nuitee
P
Paul couple gb
10
All good staying again in the year
Pros:

Lovely really good

2026-02-14 via Nuitee
J
Jamie couple gb
10
The perfect place to stay to celebrate my fiancés birthday
Pros:

Immaculate property with comfy bed, spacious rooms and a lovey shower! Staff were extremely friendly, location was fantastic and food was 10/10! Would not hesitate to stay again or recommend

Cons:

Nothing, it was all amazing

2026-02-12 via Nuitee
A
Anouschka couple gb
10
Perfect weekend getaway in the new forest!
Pros:

The staff were so welcoming and lovely, the thatched hotel itself was beautiful, breakfast was amazing and the location was very beautiful.

Cons:

No comment - nothing!

2026-02-12 via Nuitee
D
Daisy solo_traveller gb
10
Excellent stay, beautiful place and great location. Would definitely stay again
Pros:

Excellent stay, beautiful place and great location. Would definitely stay again

Cons:

Nothing

2026-02-11 via Nuitee
K
Kerry couple gb
10
Perfect!
Pros:

Fantastic location and delicious breakfast

2026-01-31 via Nuitee
E
Elizabeth couple gb
5
Y
Pros:

Friendly and very helpful staff
Cosy cafe and good breakfast

Cons:

Room, quite small. The single beds were small singles, more suited to a chils than an adult. The room was quite cold on arrival, though we were offered an electric heater to top up the heating. This worked well, for a while, but later in the evening, the electricity was tripped several times,causing the heater and the tv to cease. Fortunately there was 2 members of staff on the premises who flipped the fuses and restored the power. They said they thought it was a kettle in another room that was the cause. They were very helpful and resolved the situation several times, though this was annoying to us all.

2026-01-30 via Nuitee
A
Anton couple gb
10
Lovely 400 year old thatched cottage in the new forest!
Pros:

Stayed in the lovely Pouchkin room on the ground floor and it was exactly what we were looking for. Incredible breakfast, as well as service. Would definitely stay again when exploring the New Forest! Thanks for having us guys!

Cons:

Bed was little soft for our liking but still decent.

2026-01-30 via Nuitee
L
Leo couple gb
10
Pros:

Beautiful rooms, exceptionally warm welcome, fabulous food and really friendly staff They even provided sausages for our dog fir breakfast !

2026-01-25 via Nuitee
S
Scott couple gb
9
Enjoyable.
Pros:

Location was excellent, breakfast was lovely, getting the keys was straight forward.

Cons:

Nothing

2026-01-24 via Nuitee
J
Janice couple gb
10
A fabulous stay
Pros:

Location is fantastic. So close to the station,buses, pubs and restaurant. Staff absolutely lovely. Exceptionally clean and everything supplied to make your stay perfect. Breakfast was superb. Hotel is quirky but that’s what makes it special. If you have mobility problems, there’s stairs that could be a problem if your room isn’t on ground floor. The cottage was built in the 1600s. I recommend you visit Alberos Italian restaurant for a fabulous experience. We loved our break so much we’ve booked again!

Cons:

Absolutely nothing!

2026-01-20 via Nuitee
A
Alexander couple ch
10
2026-01-20 via Nuitee
C
Chris solo_traveller gb
10
Pros:

Very good all round. Fantastic location with convenient parking and very good variety or pubs and restaurants within a few minutes walk. The room had a lot of character and was very comfortable. Staff were very friendly and helpful and the attached tearoom was very nice and provided an excellent breakfast

2026-01-19 via Nuitee
P
Paul couple gb
9
Super location and staff
Pros:

Quaint and in the perfect location for our 2 night stay

Cons:

If I’m going to be ultra critical, the bed could do with a new one. But it didn’t detract us from what was a super stay

2026-01-19 via Nuitee