Thatched Cottage Hotel

Hotels
8.9 (856 reviews)
16 Brookley Road , Brockenhurst , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Non-smoking throughout
Allergy-free room
Kid meals
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Steep stairs
Some facilities need maintenance

Categories

Cleanliness
9.15
Rooms nice and clean, very sweet with good tea and coffee facilities.
Service
9.3
Amazing hosts and friendly staff, accommodating to special requests.
Location
9.15
Great location with nearby pubs and a charming village atmosphere.
Room Quality
8.1
Spacious yet quaint rooms, although some mentioned steep stairs.
Amenities
8.13
Good parking and lovely tea room, but some facilities showed signs of wear.
Value for Money
9.09
Great value for a lovely stay, breakfast included and excellent quality.
Food and Beverage
9.15
Breakfast was lovely and good value, with great tea service.
Overall Experience
9.11
Enjoyable stay with multiple positive aspects mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:16

Property Description

Charming Cottage Hotel in New Forest

Cozy Rooms with Garden Views
Experience comfort and tranquility in our rooms equipped with modern amenities and picturesque garden views. Relax and unwind in style.

Exciting Outdoor Activities
Indulge in a range of outdoor activities such as golfing, cycling, and hiking in the beautiful surroundings of New Forest. Adventure awaits just outside our doors.

Convenient Amenities and Services
Enjoy complimentary WiFi, free parking, and a cozy bar on-site. Our attentive staff, luggage storage, and bike hire services ensure a seamless stay for all our guests.

Book your stay at Thatched Cottage Hotel for a delightful retreat amidst nature and luxury.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 856 reviews
Cleanliness: 9.15
Service: 9.3
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 9.09
Food and Beverage: 9.15
Overall Experience: 9.11
A
Abi couple gb
7
Such a beautiful stay, just wishing the sleep was better.
Pros:

I loved the location, the staff, the layout. It feels welcoming and is very calming.

Cons:

Unfortunately, the only thing I can moan about is the bed in our room. It was the most uncomfortable bed I have ever experienced. It is she's a shame as everything else was so lovely. However, I did not get much sleep at all due to the discomfort of the bed.

2026-04-03 via Nuitee
S
Sharon couple gb
5
Unfortunately it was not as advertised, if you want a peaceful tranquil stay in the new forest this probably isn’t the p
Pros:

The advertising narrative and images are very misleading as the hotel is on a busy road, it was not restful as traffic and buses use the road constantly.

That was accompanied by a pub next door which played music outside in the pub garden till 12 midnight.

The only saving grace was breakfast and the amazing staff who were friendly and knowledgeable about the local area/walks (especially Steve who was an absolute tonic!)

Cons:

The room was spacious and full of character.

2026-04-02 via Nuitee
N
Nathalie couple gb
8
Characterful property in a countryside village. Thoughtful extras in the room ie fresh milk in the fridge, homemade bisc
Pros:

House is pretty and full of character, very fitting in the location.

Cons:

Low ceilings in parts of the room, have to remember to duck down if you’re tall.

2026-04-01 via Nuitee
V
Vanessa couple gb
6
Beautiful rustic old hotel but beware of the bedrooms in main building, top floor.
Pros:

Staff very helpful and breakfast was very nice.

Cons:

We were staying on the first floor of the main 16th century cottage. The staircase was very steep and, as one might expect, the doors were very low and there were different levels on the floor - going to the toilet at night was a nightmare, many stubbed toes and banged heads! It was a shame we didn’t have a shower and there was nowhere to hang clothing in the bathroom.

2026-03-30 via Nuitee
T
Teresa couple gb
10
2026-03-30 via Nuitee
R
Rebecca couple gb
10
2026-03-29 via Nuitee
J
James solo_traveller gb
10
Pros:

The room was very clean, the breakfasts were delicious and the staff were really friendly

Cons:

Nothing!

2026-03-29 via Nuitee
D
Dr Nick couple gb
9
Attractive cottage and room
Pros:

The property and the room were very well presented, characterful, clean and comfortable. We parked up immediately outside the cottage. B&B provided good and tasty options (my wife is vegetarian and the hosts altered the dish to suit her). The close proximity to the train station was very useful - there's no noise and it enabled us to get a train into Portsmouth (via Southampton) without having to navigate the busy and unfamiliar roads outside the New Forest. The town itself is attractive with a small but adequate selection of restaurants.

Cons:

We had to be aware of the low beams in the room - they are original and attractive but you need to duck!

2026-03-27 via Nuitee
E
eillen couple gb
9
Lovely place,lovely staff
Pros:

It is our 4th visit. We really like it and it is close to the station

Cons:

Nothing

2026-03-26 via Nuitee
M
Marion couple gb
10
Beautiful thatched cottage
Pros:

Absolutely lovely accommodation, ground floor room good for those with mobility issues.
Very comfy, light and airy room.
Free onsite parking and a great breakfast.

Cons:

Nothing

2026-03-21 via Nuitee
A
Alan couple gb
10
2026-03-16 via Nuitee
M
Michelle couple gb
10
Pros:

Friendly owners and staff, good breakfast, local places to eat for evening

2026-03-15 via Nuitee
L
Lee couple gb
10
Absolutely wonderful
Pros:

Location, Staff, Food

Cons:

N/A

2026-03-09 via Nuitee
L
Laurence couple gb
8
Pros:

Nice room. Good breakfast.

Cons:

Parking. No dedicated spaces for residents.

2026-03-08 via Nuitee
J
Judith couple gb
6
Should have reserved a larger room.
Pros:

Lovely old building. Unfortunately our room - on the ground floor- was small and had no seating other than the bed. It was, also, next to the toilets for the attached cafe and consequently noise, from the use of the toilets, was intrusive, for most of the day.
The on site cafe, Esme's, served delicious food and staff were excellent.

Cons:

The room: it was small and lacked space; there were many drawers, but no floor space for bags etc.

2026-03-04 via Nuitee
L
Lynne couple gb
9
Not our first stay and won’t be our last!
Pros:

Great location, nicely decorated room, easy parking.
Very quiet at night. Great breakfast included and plenty of it.

Cons:

Shower a little cramped but as it’s an old property I think they are limited with space anyway but wasn’t a hindrance.

2026-03-02 via Nuitee
S
Sarah couple gb
10
We had an amazing stay in such a beautiful cottage room was alway clean and staff made us feel welcome. Breakfast and th
Pros:

Absolutely beautiful period property and room had a really cosy and calm feel in the heart of the new forest. Our room was beautiful in the old part of the cottage we would definitely stay again.

Cons:

There was nothing we did not like we was made to feel very welcome and doggy friendly.

2026-03-01 via Nuitee
P
Paul couple gb
9
Pros:

Spacious clean room in centre of town with parking and good food

2026-02-25 via Nuitee
J
Jane couple gb
9
Fabulous Thatched Cottage Hotel, breakfast keeps you going all day!
Pros:

Wonderful staff, excellent breakfast

Cons:

Parking during the day was difficult

2026-02-24 via Nuitee
D
Desmond couple gb
10
Pros:

Highly recommend Thatched Cottage.

Cons:

Nothing wrong. Excellent.

2026-02-22 via Nuitee