Thatched Cottage Hotel

Hotels
8.9 (944 reviews)
16 Brookley Road , Brockenhurst , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Steep stairs
Some facilities need maintenance

Categories

Cleanliness
9.15
Rooms nice and clean, very sweet with good tea and coffee facilities.
Service
9.3
Amazing hosts and friendly staff, accommodating to special requests.
Location
9.15
Great location with nearby pubs and a charming village atmosphere.
Room Quality
8.1
Spacious yet quaint rooms, although some mentioned steep stairs.
Amenities
8.13
Good parking and lovely tea room, but some facilities showed signs of wear.
Value for Money
9.09
Great value for a lovely stay, breakfast included and excellent quality.
Food and Beverage
9.15
Breakfast was lovely and good value, with great tea service.
Overall Experience
9.11
Enjoyable stay with multiple positive aspects mentioned by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:16

Property Description

Charming Cottage Hotel in New Forest

Cozy Rooms with Garden Views
Experience comfort and tranquility in our rooms equipped with modern amenities and picturesque garden views. Relax and unwind in style.

Exciting Outdoor Activities
Indulge in a range of outdoor activities such as golfing, cycling, and hiking in the beautiful surroundings of New Forest. Adventure awaits just outside our doors.

Convenient Amenities and Services
Enjoy complimentary WiFi, free parking, and a cozy bar on-site. Our attentive staff, luggage storage, and bike hire services ensure a seamless stay for all our guests.

Book your stay at Thatched Cottage Hotel for a delightful retreat amidst nature and luxury.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 944 reviews
Cleanliness: 9.15
Service: 9.3
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 9.09
Food and Beverage: 9.15
Overall Experience: 9.11
C
Carolyn solo_traveller gb
8
Great choice of hotel for our visit
Pros:

Ground floor room ideal for us. Fabulous breakfast.

Cons:

Bed frame had claw feet which stuck out. Close confines meant potentially stubbing a toe or worse such as tripping over.

2026-07-17 via Nuitee
S
Sarah couple gb
10
Beautiful cottage in the new forest amazing staff that could not do enough for you
Pros:

Really beautiful cottage rooms are well presented and very clean. Breakfast is outstanding of which staff can’t do enough for you.

Cons:

There was nothing I did not like I will be definitely booking to stay again

2026-07-16 via Nuitee
D
David couple au
8
Very pleasant enjoyable stay.
Pros:

Great location. Excellent staff. Clean and comfortable and very good value for money. Lovely breakfast. Would highly recommend.

Cons:

Nothing

2026-07-15 via Nuitee
S
Steve solo_traveller gb
9
2026-07-14 via Nuitee
S
Sarah couple gb
10
Historically Beautiful
Pros:

Hotel is beautifully historic in easy reach to main road, train station and walks.
Room was lovely, clean and comfortable, very grateful for the fan & fridge in the hot weather.
Breakfast was delicious and served in the tea room.
Staff were friendly and helpful.
Would stay again 100%

Cons:

Nothing

2026-07-13 via Nuitee
I
Ivon Carnall solo_traveller gb
6
Once in a lifetime visit to Thatched Cottage Hotel.
Pros:

Location great. Breakfasts satisfactory. Staff friendly. Good parking.

Cons:

Room very small. Smelly bathroom, probably because the extract fan didn't work. Cups weren't washed on any day. No tissues in bedroom or bathroom. No waste bin in bathroom, what are women supposed to do with used sanitary ware? Light faulty in shower. Overall it is a 2 star hotel on a scale of 5.

2026-07-12 via Nuitee
D
Dennis solo_traveller gb
10
Pros:

Everything. Room was lovely, perfect location, lovely staff

Cons:

Nothing

2026-07-09 via Nuitee
A
Anne couple de
8
2026-07-09 via Nuitee
A
Alistair solo_traveller gb
10
2026-07-08 via Nuitee
A
Alex couple gb
10
Perfect stay for a wedding
Pros:

Everything. Really accommodating in every detail.

Cons:

Nothing

2026-07-04 via Nuitee
C
Claire solo_traveller gb
8
Enjoyable, cosy and convenient stay
Pros:

Good location
Friendly staff
Yummy breakfast
Quaint building

Cons:

The room was a little dark but that was the only thing I’d say I didn’t like.

2026-07-02 via Nuitee
M
Michael couple gb
10
Pros:

Location ,ground floor room was lovely.breakfast was in the tea room and organised very nicely

2026-07-02 via Nuitee
S
Sukhvinder solo_traveller gb
9
Pros:

So cozy and comfortable. Great location for the new forest.

2026-06-30 via Nuitee
M
Michiel couple nl
8
Very pleasant
Pros:

Very charming. Clean and quiet. Good breakfast in a nice guarden.

Cons:

You might want to give people a heads up about the height of the room. Maybe it was just the Djardeeling Room that is so low, and I know we requested a room downstairs because of our dog, but still, with my 1.84 I was way too tall for that and bumped my head several times.

2026-06-29 via Nuitee
M
Maria solo_traveller gb
10
Pros:

It had a lovely cosy feel, fantastic staff, and gorgeous garden for tea. Breakfast is freshly made, and even an oat cappuccino as dairy free with cinnamon on top. I much prefer this to the second place we stayed in Swanage, a big hotel with no personality. This place oozes charm character and cosiness. Lots of nice restaurants, trails, and pubs on your doorstep.

Cons:

Nothing

2026-06-29 via Nuitee
F
Francesca extended_group gb
10
2026-06-28 via Nuitee
J
Jayne solo_traveller gb
10
2026-06-28 via Nuitee
P
Peter couple gb
10
Great place to base our cycling break. 10/10.
Pros:

Quality of food in the tearooms is very good.

Cons:

Brighter bedside lamps.

2026-06-26 via Nuitee
J
James couple nz
9
Lovely stay with excellent breakfast.
Pros:

Quaint 16th Century building. Modern facilities however.

Cons:

Dimmish lighting with only one bed side light.

2026-06-24 via Nuitee
A
Andrea solo_traveller ch
10
Pros:

Die Lage ist perfekt - zentral, alles was man braucht und schnell in der Natur. Phil ist hilfsbereit und freundlich!

2026-06-23 via Nuitee