Holiday Inn Acapulco La Isla by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.3 (204 reviews)
Boulevard de las Naciones 2000 , Acapulco , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Cons:
Internet issues
Service incident at the beach

Categories

Cleanliness
9.26
General sentiment of cleanliness was positive, but noted issues with internet connection.
Service
9.73
Solid remarks regarding the staff's friendliness and attention.
Location
9.27
Positive feedback about proximity to restaurants and safety.
Room Quality
9.22
Rooms were described as spacious and clean, with minor issues in the shower.
Amenities
8.75
Amenities like the pool and bar received good comments, with mention of being enjoyable.
Value for Money
9.21
Perceived as fair considering the overall quality of service and location.
Food and Beverage
9.26
Food options are praised, especially breakfast and nearby restaurants.
Overall Experience
9.73
Overall positive experience, noted for cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:14

Property Description

Luxurious Accommodations
Holiday In Acapulco La Isla offers specially designed accommodations for easy access by disabled guests. Each room is equipped with modern amenities including a hairdryer, free toiletries, and a coffee maker. Ironing facilities and a safe are also provided for your convenience.

Top-Notch Facilities
Guests can enjoy high-speed WiFi, a fully equipped business center, a state-of-the-art gym, and an exclusive pool surrounded by lush tropical gardens. The hotel also boasts meeting and banquet rooms, perfect for hosting events or conferences.

Convenient Transportation and Nearby Attractions
Complimentary shuttle service is available every hour, providing easy access to Estrella de Oro Diamante Bus Station, public beaches in the Diamante District, and the beach club. Explore popular attractions like Revolcadero Beach, Bonfil Beach, and the vibrant nightlife on Costera Miguel Alemán Avenue, all just a short drive away.

Book now for a luxurious stay at Holiday Inn Acapulco La Isla!

Important information:

Please note that the free shuttle service is available hourly upon request and should be arranged at the front desk. The transport can take guests to the Estrella de Oro Diamante bus station, to the Diamante district beaches and the beach club.

Please note that the breakfast included in certain rates it is only for adults. Breakfast for children must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for MXN 300 per person per night when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 400 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 204 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.73
C
Carmen • couple • mx
9
TODO CON MUCHA CORDIALIDAD
Pros:

TODO BIEN

Cons:

TODO ESTUBO BIEN

2026-01-19 • via Nuitee
J
Juan Antonio • couple • mx
9
2026-01-19 • via Nuitee
J
JOSE FRANCISCO • family_with_children • mx
9
Estancia confortable y excelentes atenciones
Pros:

La calidad del desayuno es muy buena. Mucha variedad, gran sabor y mucha higiene. Las instalaciones están en excelentes condiciones. El personal muy aamable.

Cons:

Lo único que hace falta es tener una playa más cerca.

2026-01-17 • via Nuitee
H
HORACIO • extended_group • mx
5
Pros:

UBICACAIÓN

Cons:

NO HUBO AGUA EN TODO EL HOTEL EL DIA QUE LLEGUE

2026-01-13 • via Nuitee
A
Acosta • family_with_children • mx
9
Pros:

La limpieza

Cons:

Estuve dos días y al segundo día ya no había crema corporal

2026-01-11 • via Nuitee
M
Moisés • family_with_children • mx
10
Pros:

La amabilidad del personal y la comodidad de la habitación

2026-01-04 • via Nuitee
N
Norman Andrés • extended_group • co
6
Mal servicio de los que lo llevan a la playa
Pros:

Las habitaciones

Cons:

El servicio de un funcionario que nos dejó botado en una supuesta playa privada y luego nos dejaron allá con un percanze en plena playa solos

2026-01-03 • via Nuitee
V
Valencia • family_with_children • mx
9
2026-01-03 • via Nuitee
J
Juarez • extended_group • mx
10
Pros:

Great service

2025-12-11 • via Nuitee
J
Johnny • solo_traveller • mx
9
Great location, a little expensive but in general Acapulco is very expensive if you want good things
Pros:

Great breakfast and location.

Cons:

All good.

2025-11-23 • via Nuitee
L
Laura • family_with_children • mx
10
Viaje en familia
Pros:

Todo el hotel está super bonito amplio y limpio

2025-11-19 • via Nuitee
C
Christian Ivan • family_with_children • mx
10
Pros:

Excelente calidad, atención y servicio

Cons:

Nada, todo super bien.

2025-11-18 • via Nuitee
G
GRANADOS FILOMENO • family_with_children • mx
10
2025-11-17 • via Nuitee
G
Gustavo • family_with_children • mx
10
2025-11-06 • via Nuitee
G
Gustavo • family_with_children • mx
10
2025-11-06 • via Nuitee
D
Debra • extended_group • us
8
2025-10-26 • via Nuitee
C
CARLOS ERNESTO • solo_traveller • mx
9
2025-10-16 • via Nuitee
H
Hector
10
Pros:

Todo bien

2025-10-07 • via Nuitee
F
Flores • couple • us
10
2025-10-06 • via Nuitee
A
AlexMtz57 • couple • mx
10
Internet
Pros:

La comodidad y limpieza. La atención del personal extraordinaria

Cons:

El Internet al conectar varios dispositivos, se conecta pero sin Internet y tarda un poco en restablecerse

2025-09-10 • via Nuitee