Hotel Nueva Granada

Hotels
8.8 (244 reviews)
Calle 12 # 3-17. Centro historico. , Santa Marta , co

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Swimming pool
24-hour front desk
Room service
Family rooms
Garden
Laundry
Luggage storage
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Review Highlights

Pros:
Friendly staff
Good breakfast
Nice pool
Comfortable experience
Cons:
Cleanliness issues
Surrounding area concerns

Categories

Cleanliness
7.94
Some mentions of cleanliness issues, like cockroaches.
Service
9.41
Consistent positive feedback on staff being friendly and helpful.
Location
8.45
Good location, though some concerns about the surrounding area.
Room Quality
8.4
Rooms described as small and somewhat outdated, but comfortable.
Amenities
8.93
Amenities like pool and breakfast received positive remarks.
Value for Money
9.39
Perceived good value considering location and services provided.
Food and Beverage
8.94
Breakfast noted as good across multiple reviews.
Overall Experience
8.91
Overall positive experiences mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Colonial-Style Charm:
Hotel Nueva Granada, housed in a charming colonial-style house, offers a unique and picturesque setting for your stay in Santa Marta.

Relaxation and Comfort:
Featuring a patio, a swimming pool, and rooms with tiled floors, large wardrobes, and modern amenities, Hotel Nueva Granada ensures a comfortable and relaxing experience for all guests.

Convenient Location:
With Bolivar Square and Santa Marta Bay in close proximity, and just 15 km from Simon Bolivar Airport, Hotel Nueva Granada provides a convenient base for exploring the city and its surroundings.

Book your stay at Hotel Nueva Granada now for a delightful blend of colonial elegance and modern comfort.

Important information:

International travelers must provide their passport number in the Special Requests box upon booking.

Colombian travelers must provide a cellular phone number upon booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Location

Guest Reviews

8.8
Based on 244 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 8.91
S
Stela • solo_traveller • br
10
Pros:

Ambiente aconchegante. Fui muito bem tratada. Quartos bons e equipe muito atenciosa.

2026-09-07 • via Nuitee
C
claudine • couple • us
3
Very disappointed
Pros:

Very average hotel but location not so good b/c of the homeless beggars

Cons:

Room so small/ pool so small/ no shampoo or toiletries

2026-08-31 • via Nuitee
E
Emilie • solo_traveller • nl
10
Pros:

Cute place, room is alright. They have a comfortable pool, great breakfast and a little shop. Definitely recommend. Just be mindful about the area at night. Better to take a taxi or something back to it. Nice little fridge in the room and AC

Cons:

Bathroom could use an upgrade, shower curtain kept falling down .

2026-08-28 • via Nuitee
A
Ambar • family_with_children • us
10
2026-08-10 • via Nuitee
E
Elias • solo_traveller • at
8
2026-08-07 • via Nuitee
M
Massimo • solo_traveller • mt
10
Highly recommended
Pros:

The service, staff and location.

2026-08-03 • via Nuitee
B
Benoit • solo_traveller • fr
8
Great place to stay in Santa Marta
Pros:

The staff (Jorge), the breakfast, location. Muy bien

Cons:

No hot water but it’s ok with the climate.

2026-07-25 • via Nuitee
S
Stela • solo_traveller • br
10
Pros:

Hotel super agradável, com uma equipe muito gentil e atenciosa. Café da manhã personalizado com fruta, ovos, pão, suco ect.
Me senti muito acolhida no Hotel Nueva Granada. Recomendo.

2026-07-22 • via Nuitee
N
Nayelis • solo_traveller • co
10
Pros:

Excelente atención la del personal del hotel, al igual que las instalaciones, y el desayuno muy bueno la verdad 😊

2026-07-21 • via Nuitee
R
Rafael Nicolas • solo_traveller • co
10
Acogedor
Pros:

Muy buena atención y el desayuno ambien es muy bueno

Cons:

No hubo inconveniente para calificar mal

2026-07-17 • via Nuitee
L
Lara • solo_traveller • ch
9
Pros:

Very kind staff, great value for money

Cons:

The location is great but be careful at night it can be a bit sketchy

2026-07-13 • via Nuitee
P
Paola • solo_traveller • cl
9
2026-07-08 • via Nuitee
M
Mourad • solo_traveller • tn
1
Prenez vos cachets
Cons:

- Le vieux dépressif qui leur sert de propriétaire s'est permis de mal nous parler à moi et à la personne qui m'accompagnait pour 20 minutes de retard sur le check-out
- le prix annoncé pour l'usage de la lavanderie était de 22000 pesos après pesée, c'est passé à 32000 pesos au moment de payer : ils m'ont volé 10000 pesos.
- j'étais littéralement le seul client de l'hôtel, ce qui ajoutait au côté morbide de l'ambiance alimentée par la dépression du propriétaire ( ne me demandez pas pourquoi j'étais le seul client )
- l'emplacement est mauvais, dans une rue où il n yavait que l'odeur d'excréments et personnes sans domicile fixe, les gens que je connaissais ne voulaient pas aller à la calle 12 lorsque je leur disais de m'accompagner

2026-07-07 • via Nuitee
Y
Yoran • solo_traveller • nl
10
Pros:

Very comfortable hotel. I like that it's not too big and it has a huge patio with a pool. The staff are very nice as well

Cons:

The WIFI signal can sometimes lose its internet connection. It's not that important unless you plan to have video calls. Even then it's still OK, but you'll be interrupted and will have to wait about 1 minute every now and then until the signal returns

2026-06-27 • via Nuitee
S
Sanchez • solo_traveller • pr
10
Pros:

Limpieza, atencion del personal

2026-06-16 • via Nuitee
G
Giovanni • solo_traveller • fr
10
2026-06-05 • via Nuitee
M
Michelle • solo_traveller • cr
10
2026-05-29 • via Nuitee
J
Juan Alejandro • solo_traveller • co
9
Pros:

El Desayuno es muy rico, la piscina es pequeña pero justa y la ubicacion es buena aunque en la noche es mejor no salir o pedir un taxi que te lleve. y el personal es lo mejor del lugar!!

2026-05-24 • via Nuitee
M
Mirco • solo_traveller • ch
10
Très bien, proche de la zona Rosa, bien écouter les conseils de Javier, personnel formidable.
Pros:

Accueil formidable

Cons:

Juste faire un peu attention le soir, pas mal de personnes sans abri

2026-05-21 • via Nuitee
N
Nadia • solo_traveller • fr
10
Pros:

L'accueil, le lieux, l'emplacement proche de tout.

2026-05-19 • via Nuitee