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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Heating
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Family rooms
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Bar
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Meeting/banquet facilities
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Non-smoking throughout
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Special diet menus - on request
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Outdoor furniture
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Invoice provided
Review Highlights
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Property Description
Convenient Location
Located just a 5-minute walk from Middleton Grange Shopping Centre and close to Hartlepool’s Historic Quay and Marina, OYO The Douglas Hotel offers easy access to key attractions and the A19 highway.
Comfortable Rooms
All rooms at OYO The Douglas Hotel feature modern amenities including a flat-screen TV, tea/coffee making facilities, and en suite bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.
Nearby Attractions
Explore popular landmarks such as Hartlepool United Football Club, Hartlepool’s Maritime Experience, and Summerhill Country Park, all located within a short distance from the hotel.
Book your stay at OYO The Douglas Hotel near Kirklandside Hospital for a convenient and comfortable experience.
Parking permits for on-street parking are provided to guests on arrival, subject to a deposit of GBP 20, and are valid for 24 hours. The on-street parking has parking restrictions from 8:00 until 18:00, but you can park for 1 hour for free. After 18:00 parking is available for free in a car park adjacent to the hotel.
Booking Fee: This amount is charged to cover the cost of services like 24/7 customer support, technology tools, and guest promotions. The booking fee is charged upon confirmation of booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The place was clean nothing to much for the staff . Asked for extra tea and milk no problem got a complimentary up grade from single to double. Love the place everywhere is in ready reach even at my age it's only a 12 minute walk to the train station.and Asda and 5 mins to Middleton grange shopping centre
If your of a certain age the top of the house is a bit of a stretch after a few drinks .
Staff friendly and helpful
This hotel has poor reviews and is inexpensive so I didn't expect much. The location is handy, but the cleanliness of the room was far below any possible expectation. The room had a serious bedbug infestation, and bedding and towels were stained. There were streaks on windows and walls, and what look like cigarette burns on furniture. Bedbugs were mentioned to staff so hopefully actioned.
Clean an upgrade to the quieter area for me . Owner/ manager could not do enough.
TV was a challenge
❌ Disgraceful Service – Kept £350 From Elderly Parents With Memory IssuesI am absolutely appalled by how this hotel treated my elderly parents, who both suffer from memory issues. They booked a room for £350, but when they needed to cancel, staff explicitly told them they would receive a full refund.That refund never arrived. The hotel has kept their £350 despite their verbal promise. Taking financial advantage of vulnerable, elderly individuals who have cognitive difficulties is deeply unethical. Do not trust this establishment with your money or your loved ones. They lack basic honesty, empathy, and professional customer care.
Nothing
The bed sheets were dirty and the room had an awful smell. There was damage to the cupboard. The towels were dirty and the shower was filthy. The curtain rail didn’t fit and hang properly.
Id highly recommend people watch their episodes of Four in a Bed before booking this place, it was really disgraceful 😑. And thank the lord I was shown the episode before I book this place for my workers for the next 3 weeks.
Everything £75 for one night burns on the table and outlets no hot water smell off weed room was tiny mold in the shower tryed to get money back twice got same message back twice still no refund walked in was there about 20 minutes to long and walked back out
Everything.
Nothing
The hotel is under new management and is far improved. There is now an Indian restaurant which is exceptional and good value for money . The staff are attentive and check in and check out is easy . It's £4.50 in a taxi to the station. At 6 in the morning it's cheap
The TV signal on the room was poor apart from that . I cannot fault it .
Rooms are amazing and the restaurant is amazing for value and top class food and staff are so friendly it's like being at home
Nothing
Stinks of fags. crack heads stayin there ,noises all night
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