Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
Elevator
Supervised childcare/activities
See all facilities

Review Highlights

Pros:
Spacious room with pleasant decor
Large outdoor pool
Variety of activities for families
Cons:
Indoor pool access fee and crowd
Hygiene issues in room and dining
Parking difficulties

Categories

Cleanliness
5.61
There were silverfish running across the sheets and some cutlery was dirty, indicating poor hygiene.
Service
8.08
Check-in was efficient, but the staff appeared to be overwhelmed during peak hours.
Location
8.62
The location is convenient with easy access to local attractions, but parking is an issue.
Room Quality
7.07
The room assignment was incorrect and the decor was dated, lacking necessary amenities.
Amenities
7.1
The indoor pool access fee and crowded conditions detracted from the overall experience.
Value for Money
7.06
High parking fees and inadequate room conditions do not justify the price.
Food and Beverage
6.61
Breakfast was cold, and other meals were inconsistently prepared, affecting satisfaction.
Overall Experience
9.08
Despite the negatives, some aspects were appreciated, such as the large outdoor pool and family activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Discover the perfect getaway at Hotel Jaime I, where relaxation and fun come together seamlessly.

Relaxation and Recreation: Dive into one of our two outdoor swimming pools or let the kids splash around in our complimentary water park. After a day of adventure, unwind in the soothing sauna, ensuring a refreshing experience for the whole family.

Delectable Dining: Enjoy a culinary journey at Restaurante Principal, where all-inclusive meal options delight every palate. With buffet breakfasts and poolside bars serving refreshing drinks, your dining experience will be both convenient and satisfying.

Comfort and Convenience: Our 775 air-conditioned guestrooms feature private balconies and satellite television for the ultimate comfort. With a 24-hour front desk and multilingual staff, your needs will be met promptly and efficiently.

Don't miss the chance to experience the exceptional hospitality at Hotel Jaime I – book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 June to 15 September.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: REU

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 142 reviews
Cleanliness: 5.61
Service: 8.08
Location: 8.62
Room Quality: 7.07
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 6.61
Overall Experience: 9.08
K
Kevin
8
Pros:

Chambre spacieuse avec une décoration agréable. Nous n’y avons séjourné qu’une nuit, mais l’hôtel propose de nombreuses activités pour les enfants comme pour les adultes. La grande piscine extérieure est un vrai plus. Le parking situé à proximité est pratique (6 € pour 24 h).

En revanche, la piscine intérieure est décevante : l’accès est payant (4 € de l’heure par personne), nous avons dû attendre 30 minutes avant de pouvoir entrer, et l’ambiance était très bruyante avec beaucoup d’enfants. L’endroit est sombre et peu agréable, surtout compte tenu du tarif.

Le petit déjeuner, quant à lui, est complet et propose un large choix, avec une qualité correcte

2025-09-28 via Nuitee
B
Brian
10
Pros:

stayed here many times

grat family hotel / food great / easy walking o shoping

malls

2025-09-19 via Nuitee
R
Randy family
10
Pros:

Excellent location

2025-09-17 via Nuitee
G
gail
6
Disappointing
Pros:

Breakfast was ok but food was cold, other meals offered were overcooked / undercooked even freshly cooked meats and fish were left to go cold. I had suckling pig pieces which were either very fatty or so hard you could not bite it. Some of the cutlery was dirty. We were dissapointed. When we arrived we were given a timetable for meals which was incorrect and the receptionist even underlined the incorrect times so we would be aware. The last morning i could see silverfish running across the sheets on my bed. I dont feel hygiene is important enough there.

2025-09-14 via Nuitee
T
Tanya
10
Pros:

Fantastic family resort

2025-09-07 via Nuitee
C
Colette
4
Jaime I zoo
Pros:

First and last time booking in to a place like this. The bad feelings about this place start as soon as you arrive and try to park in the hotel, only to be told in Spanish, from what we could make out that there was no parking, we had to park outside and go check in. Check-in tell us there are no spaces, and if any come available it was €24 PER NIGHT to park there. So you are left scrambling trying to find somewhere to park.

There were just so many people and it's like the place is just not set up for it. Badly designed hotel with too many bottle necks in the dining areas and access areas in and out of the pool areas means you are fighting your way around and through throngs of people. Not enough staff in the bar areas means there are constant long queues, when there is ample space in the bars to accommodate 2, 3 or 4 more staff to make things run smoother.

Around the pools is just a warzone with hundreds of people almost sitting on top of each other, the sun loungers are packed in tight rows and the clientele there don't seem to have any concept of personal space and inconvenience to others. We managed to find a quieter area away from the pool which we went to every day, but there was a scramble to get one of the few parasols in the place to shade our kid from the sun.

If you don't time it right, and it took us a few days to work it out, the restaurants are chaos. So many people just running around with plates and drinks crashing in to each other, plates piled high.

2025-09-05 via Nuitee
H
Hanane
10
Pros:

Au top 👌

2025-08-26 via Nuitee
A
Ana
6
A mejorar e informar si hay cambio
Pros:

Fui con mi marido de aniversario pedimos habitación doble , a nuestra llegada nos explicaron muy rápido puesto k había colas nos dieron una habitación con tres camas. Y no pudieron solucionar almenos podían haber ofrecido juntar camas y poner sabanas grandes de matrimonio pero no los baños un poco escasos sin nada para poner neceser y algo anticuados pintados como hace años no una colcha por si tenías frío como fue mi caso me tuve que tapar con toalla fui a recepción y me dijo k me habían dado esa por k había lleno absoluto pero podían avisar y la piscina tema hamacas imposible a las 8 ya estaban jodas cojidas debían plantearse o cobrar o desocupar si llevan rato sin usarse en fin eso pasa por ser agosto por lo demás bueno bien y aparcar una odisea y en el parking hotel excesivo 25 euros día vamos no en hoteles de 4 estrellas lo vi

2025-08-25 via Nuitee
V
Vicente family_with_children
8
Pros:

Problemas para coger hamacas…mal montado ya que la gente a primera hora de la mañana deja la toalla todo el día sin casi ni aparecer por la piscina…

2025-08-24 via Nuitee
P
Patrick
10
Pros:

In het restaurant was het soms zoeken om borden en bestek te vinden. Dat kan beter.
Heel goed hotel voor wie houd van zwembad, shows, poolbars. Goede kamers en alles is proper. Ook veel voor kids aanwezig.

2025-08-18 via Nuitee
S
Sabine
8
Pros:

Großes Hotel mit entsprechend vielen Menschen. Wir fanden das Essen gut. Es entsprach 3 Sterne all you can eat Spanien.
Leider viel zu voll und viel zu laut. Zimmer war toll. Sauber mit Kühlschrank. Gute Betten. Tolles wlan auf der ganzen Hotelanlage. Nah zum Strand. Hochsaison.
Kaum Parkplätze. Ca 1,5 km entfernt kann man kostenlos parken. War für uns kein Problem. Schade, dass wir zum koffer be-und entladen nicht vors Hotel fahren durften.

2025-08-11 via Nuitee
A
Aina partner
10
Pros:

Hemos pasado 4 dias en pareja con todo incluido, la verdad que por nosotros todo estupendo. Las instalaciones son adecuadas, las piscinas, parque acuático y restaurante estaban a la altura. El servicio de bar muy bien ya que entraba todo, y la animación estuvo divertida cada dia. Por poner un pero, diriamos el check in demasiada gente, y como suele pasar en agosto en hoteles así pues mucho barullo en el bufet y en la piscina… tema hamacas siempre cuesta encontrar algo si vas tarde pero vaya que puedes coger sillas y seguir el dia perfectamente. Hemos pasado unos dias muy bien, como experiencia positiva. Pero a los que no les gusten las aglomeraciones…mejor evitarlo.

2025-08-10 via Nuitee
H
Hanane
10
Pros:

Au top 👌

2025-08-10 via Nuitee
J
Josep
10
Pros:

Con niños , es perfecto situacion de hotel animacion y huespedes pareciera qe hagais casting para coger los huespedes tan buena gente

2025-08-10 via Nuitee
C
Craig
6
Pros:

.

2025-08-08 via Nuitee
V
Verified traveler
6
Pros:

La comida en general buena, como sugerencia incluir leche como opción de postre en las cenas para los niños.
Algo negativo es que se permite fumar por todas las áreas, incluso en la piscina infantil había adultos alrededor fumando.
Difícil coger hamacas, poco control al respecto.
La información que ofrecen en recepción a la llegada sobre algunos servicios es escasa, tienes que ir averiguando poco a poco las cosas a base de varias visitas a recepción y haciendo muchas preguntas por ti misma. Hay algunas chicas de recepción bastante bordes.
Lo mejor, los animadores, especialmente Nil.

2025-08-05 via Nuitee
A
Anthony family
4
Pros:

Tout le monde fume partout même à côté des jeux enfants- zone non fumeur non respectée! Et laxisme totale du personnel de l établissement à ce sujet …
Du bruit dans les couloirs des chambres jusqu a 3h du matin ! Et très tôt le matin à partir de 7h !
Parking à 24€ / jour et non 15€ comme indiqué sur le site de réservation d expédia
Énormément bruyant !

2025-08-02 via Nuitee
I
Ivan family_with_children
10
Pros:

Muy bueno

2025-08-02 via Nuitee
D
David family_with_children
10
Pros:

Recomendable

2025-07-22 via Nuitee
E
Estelle partner
6
Pros:

Dommage que les repas soit identique d’un jour à l’autre. Personnel peut aimable.

2025-07-17 via Nuitee