Pacific Palace Hotel

Hotels
8 (808 reviews)
Jln. Duyung sei. Jodoh, Kepulauan Riau , Nagoya , id
+62 778 421111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Strategically located
Clean and spacious rooms
Cons:
Dirty pool
Breakfast quality variability
Aging facilities

Categories

Cleanliness
6.89
Several reviews mention dirty pools and signs of aging in the hotel, indicating some cleanliness issues.
Service
8.86
Repeated positive remarks regarding friendly and helpful staff highlight the quality of service.
Location
8.4
Many reviews praised the strategic and convenient location near popular areas.
Room Quality
8.35
Overall positive feedback on spacious and comfortable rooms.
Amenities
7.88
Some complaints about pool cleanliness; however, other amenities received favorable mentions.
Value for Money
7.84
The price-quality ratio is generally perceived as good, despite a few concerns.
Food and Beverage
7.39
Mixed feedback about breakfast quality, but some enjoyed the variety.
Overall Experience
8.36
Most guests report positive overall experiences despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:04

Property Description

Luxurious Cruise Ship Inspired Property
Modelled after a cruise ship, Pacific Palace Hotel offers an unforgettable experience with its indoor pool, hot tub, fitness centre, and spa.

Entertainment and Convenience
The hotel boasts karaoke rooms, a night club, and even offers free 1-way drop off service to the airport and Nagoya Shopping Mall, ensuring guests have a memorable stay.

Comfort and Services
With air-conditioned rooms equipped with minibars, safety deposit boxes, and tea/coffee-making facilities, along with a business centre, tour desk, and 24-hour front desk, the hotel caters to all your needs.

Experience a culinary journey at Pacific Hotel's various dining options, including Athena’s Restaurant, Neptune Lounge, and the outdoor Pacific Food Court. Book your stay now for a perfect blend of luxury and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTH

Location

Guest Reviews

8
Based on 808 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
F
Fauzi • solo_traveller • sg
8
Good stay
2026-07-23 • via Nuitee
A
Abubacker Sheikdawood • solo_traveller • in
8
Pros:

Cleaniness,, room big , hotel inside has massage, karoke, , swimming pools

2026-07-19 • via Nuitee
A
AZLI • solo_traveller • my
8
Pros:

Good

Cons:

Nothing

2026-07-18 • via Nuitee
S
Sotong-SG • couple • my
9
Good to stay
Pros:

Good Place
Best Vacation For Family Or Holiday With Friends
Very Comfortable

Cons:

Water abit smelly

2026-07-16 • via Nuitee
S
Safri • family_with_children • sg
10
2026-07-14 • via Nuitee
M
Magesh • solo_traveller • in
8
2026-07-13 • via Nuitee
R
Raja • solo_traveller • id
8
Baik
Pros:

Serapan banyak pilihan dan tempatnya nyaman

2026-07-02 • via Nuitee
M
Muhammad Amirul Ariffin • extended_group • my
10
2026-06-29 • via Nuitee
C
Christine • solo_traveller • sg
8
Pros:

Room is good

2026-06-29 • via Nuitee
D
Daniel • extended_group • pl
9
2026-06-29 • via Nuitee
S
Sharon09 • solo_traveller • sg
8
2026-06-28 • via Nuitee
S
Sharon09 • solo_traveller • sg
9
2026-06-28 • via Nuitee
M
Murugayah • family_with_children • sg
7
Pros:

Location was ok. Rooms was big.

Cons:

Sheets had stains. Aircond was a little noisy. Breakfast was so so. Not much varity. All 3 days was serving almost the same menu. Koi food was not available for purchase on our 2nd day.

2026-06-28 • via Nuitee
A
Azmi • solo_traveller • my
8
Pros:

Food

Cons:

No

2026-06-18 • via Nuitee
W
Wati • solo_traveller • sg
8
2026-06-10 • via Nuitee
A
ABDUL RASHID • extended_group • my
9
happy a lot
Pros:

very good superb

Cons:

no

2026-06-09 • via Nuitee
M
Muhammad Thaqiudin • couple • my
10
2026-06-09 • via Nuitee
H
Hui Sing • couple • my
8
Big room and comfortable
Pros:

Big room and washroom, comfortable bed and pillow, location quite good nearest bayfront, beside the hotel have many deer.

Cons:

Quite nice so far, hope breakfast should have more food of meat.

2026-05-30 • via Nuitee
A
Ain ili • solo_traveller • my
10
Menyesal tak booking
Pros:

Service

Cons:

Nothing

2026-05-29 • via Nuitee
O
Osman Yusof • solo_traveller • sg
8
2026-05-27 • via Nuitee