Pacific Palace Hotel

Hotels
8 (738 reviews)
Jln. Duyung sei. Jodoh, Kepulauan Riau , Nagoya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Strategically located
Clean and spacious rooms
Cons:
Dirty pool
Breakfast quality variability
Aging facilities

Categories

Cleanliness
6.89
Several reviews mention dirty pools and signs of aging in the hotel, indicating some cleanliness issues.
Service
8.86
Repeated positive remarks regarding friendly and helpful staff highlight the quality of service.
Location
8.4
Many reviews praised the strategic and convenient location near popular areas.
Room Quality
8.35
Overall positive feedback on spacious and comfortable rooms.
Amenities
7.88
Some complaints about pool cleanliness; however, other amenities received favorable mentions.
Value for Money
7.84
The price-quality ratio is generally perceived as good, despite a few concerns.
Food and Beverage
7.39
Mixed feedback about breakfast quality, but some enjoyed the variety.
Overall Experience
8.36
Most guests report positive overall experiences despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:04

Property Description

Luxurious Cruise Ship Inspired Property
Modelled after a cruise ship, Pacific Palace Hotel offers an unforgettable experience with its indoor pool, hot tub, fitness centre, and spa.

Entertainment and Convenience
The hotel boasts karaoke rooms, a night club, and even offers free 1-way drop off service to the airport and Nagoya Shopping Mall, ensuring guests have a memorable stay.

Comfort and Services
With air-conditioned rooms equipped with minibars, safety deposit boxes, and tea/coffee-making facilities, along with a business centre, tour desk, and 24-hour front desk, the hotel caters to all your needs.

Experience a culinary journey at Pacific Hotel's various dining options, including Athena’s Restaurant, Neptune Lounge, and the outdoor Pacific Food Court. Book your stay now for a perfect blend of luxury and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rp 75,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 738 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
K
Kharil • couple • my
10
2026-03-06 • via Nuitee
J
Jay • extended_group • my
10
2026-03-03 • via Nuitee
J
Jay • extended_group • my
10
2026-03-03 • via Nuitee
J
Jay • couple • my
10
2026-03-03 • via Nuitee
J
Jagdev • couple • sg
6
2026-03-02 • via Nuitee
E
Eng • family_with_children • my
8
Very convenient location, walkable from HarbourBay Ferry Terminal.
Pros:

Large clean rooms, new smart tv's, clean bathroom

Cons:

Place is showing its age, needs a proper refurbishment.

2026-03-01 • via Nuitee
M
Muhammad Noor • family_with_children • my
10
2026-02-28 • via Nuitee
H
hai tian • couple • au
10
2026-02-28 • via Nuitee
A
Amy • couple • sg
8
Everything ok
Pros:

The place and all.

Cons:

So far ok only the select room need to change some of the room with no balcony. I’m staying in deluxe room that state a balcony . What I know only executive room there’s a balcony

2026-02-27 • via Nuitee
S
Sarvinthan • solo_traveller • sg
4
2026-02-26 • via Nuitee
J
JIA • extended_group • sg
8
Friendly staff and reasonable prices 👍
Pros:

Location, room size, and the breakfast!

Cons:

The water system needs cleaning as I can smell a fishy odour from the tap and shower water.

2026-02-24 • via Nuitee
R
Reddy • couple • sg
8
2026-02-23 • via Nuitee
K
Kader • couple • sg
8
Good location
Pros:

Near ferry terminal

2026-02-09 • via Nuitee
M
Mohammed Muzzammil • family_with_children • sg
10
Pros:

It looked like a giant cruise ship on land.

Cons:

The place is alright, the only thing i didn't like is that I could hear the lift bell from my room.

2026-02-08 • via Nuitee
R
Rabetha • solo_traveller • sg
10
Pros:

Services

Cons:

N.A.

2026-01-27 • via Nuitee
A
Agrawal • family_with_children • sg
8
2026-01-26 • via Nuitee
M
Mohd Rezzadean • family_with_children • my
10
2026-01-22 • via Nuitee
S
Steven • family_with_children • gb
10
Pros:

Nice and clean comfortable bed

2026-01-22 • via Nuitee
M
Mohd Rizal 72 • family_with_children • my
10
2026-01-21 • via Nuitee
I
Ishii • solo_traveller • jp
3
Good stuff bad smell
Pros:

Friendly stuff

Cons:

Very, very bad smell

2026-01-19 • via Nuitee