Pacific Palace Hotel

Hotels
8 (775 reviews)
Jln. Duyung sei. Jodoh, Kepulauan Riau , Nagoya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Strategically located
Clean and spacious rooms
Cons:
Dirty pool
Breakfast quality variability
Aging facilities

Categories

Cleanliness
6.89
Several reviews mention dirty pools and signs of aging in the hotel, indicating some cleanliness issues.
Service
8.86
Repeated positive remarks regarding friendly and helpful staff highlight the quality of service.
Location
8.4
Many reviews praised the strategic and convenient location near popular areas.
Room Quality
8.35
Overall positive feedback on spacious and comfortable rooms.
Amenities
7.88
Some complaints about pool cleanliness; however, other amenities received favorable mentions.
Value for Money
7.84
The price-quality ratio is generally perceived as good, despite a few concerns.
Food and Beverage
7.39
Mixed feedback about breakfast quality, but some enjoyed the variety.
Overall Experience
8.36
Most guests report positive overall experiences despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:04

Property Description

Luxurious Cruise Ship Inspired Property
Modelled after a cruise ship, Pacific Palace Hotel offers an unforgettable experience with its indoor pool, hot tub, fitness centre, and spa.

Entertainment and Convenience
The hotel boasts karaoke rooms, a night club, and even offers free 1-way drop off service to the airport and Nagoya Shopping Mall, ensuring guests have a memorable stay.

Comfort and Services
With air-conditioned rooms equipped with minibars, safety deposit boxes, and tea/coffee-making facilities, along with a business centre, tour desk, and 24-hour front desk, the hotel caters to all your needs.

Experience a culinary journey at Pacific Hotel's various dining options, including Athena’s Restaurant, Neptune Lounge, and the outdoor Pacific Food Court. Book your stay now for a perfect blend of luxury and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rp 75,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 775 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
L
Lou • family_with_children • ca
10
Pros:

Personnel très accueillant, grande chambre, bon service!

2026-04-23 • via Nuitee
M
Mike.Fong • solo_traveller • my
8
Value for money for a 4 star hotel.
Pros:

Generally everything is nice. Logistically good and booking a grabcar usually take only about 2-3 mins.

Cons:

They should have chairs at the balcony. Requested for a stool or foldable chair they don't even have one.

2026-04-20 • via Nuitee
M
Mike.Fong • solo_traveller • my
8
2026-04-19 • via Nuitee
C
CP rao • couple • sg
9
Pros:

Staff so kind

Cons:

Non

2026-04-13 • via Nuitee
R
Raja • family_with_children • id
9
Good
Pros:

Kamarnya bersih,ac sejuk.makanannya enak

Cons:

Pesan 2 kamar,tdk dpt bersebelahan atau kamar yg dekat,krn sm ank

2026-04-11 • via Nuitee
K
Kader • couple • sg
8
Near Harbour Bay
Pros:

Some rooms are newly renovated

Cons:

Breakfast

2026-04-10 • via Nuitee
A
Azirul Azreel • couple • my
10
clean + friendly + spacious
Pros:

location

2026-04-10 • via Nuitee
A
Azirul Azreel • couple • my
10
comfy + spacious + variety of foods + city + friendly
Pros:

the location and the room

2026-04-10 • via Nuitee
S
Swarup • extended_group • sg
8
2026-04-08 • via Nuitee
S
Shamin • solo_traveller • sg
8
2026-04-06 • via Nuitee
G
Ganesan1308 • family_with_children • sg
8
2026-04-05 • via Nuitee
I
Iszanita • couple • my
8
Pros:

Comfortable stay

2026-04-02 • via Nuitee
N
Nur Ain • couple • my
8
2026-03-30 • via Nuitee
B
Bintang • family_with_children • id
8
Staying in a ship-themed hotel was such a fun and unforgettable experience!
Pros:

The room is spacious and comfortable, perfect for a family with two children."

2026-03-28 • via Nuitee
R
Raja • family_with_children • id
8
2026-03-28 • via Nuitee
R
Ranjan • family_with_children • my
10
Cons:

No information for tourist on travel guide in Batam

2026-03-24 • via Nuitee
V
Vasanthi • couple • sg
8
AWESOME
Pros:

Breakfast was good and the place was a little quiet.

Cons:

There is no shops in the hotel except for one shop only.

2026-03-24 • via Nuitee
C
CHIEW LING • family_with_children • sg
8
Pros:

Big room, breakfast variety

Cons:

Messaged hotel b4 check in to ask about the power plug but no reply. Luckily the room's plug is suitable for 3pins one.

2026-03-23 • via Nuitee
C
Chandramathan Rao • couple • my
10
2026-03-22 • via Nuitee
S
Soner Tahsin • couple • tr
9
Very nice hotel.
Pros:

Everything without bed.

Cons:

I only didn’t like bed. It was so soft. It must be orthopedic.

2026-03-18 • via Nuitee