The BCC Hotel & Residence

Out of the 4 lift, only 2 working.
Take very long for the lift to come down to your level. Facilities are old.
Variety of dishes for breakfast are the same daily. Only 1 meat. Not palatable:

Room was clean and comfortable however, The air-condition was not very good. It seems to be O.K. but then it stops and does not maintain the set temperature.

Pleasant stay. Walking distance to shopping mall

Room is clean but No Toilet Paper. Windows not double glass and as such noise from the road comes in

This hotel desperately needs an update. The toilet cleanliness is horrible. I have booked this hotel because I need a 3 bedroom suite to fit my family needs. This hotel use to be good and I have stayed there everytime time I am in batem .. but this time I am quite surprised that broken (I assumed) tampered glass was removed from the toilet but it was never replaced hence my whole toilet gets really wet after every shower. The tiles were never cleaned and you can see mould build up at the seams and between the tiles. Smoking room without any ashtray.. why ? Oh well the good thing is there are so many other brand new hotels with attached shopping malls which makes it even more convient for travellers. I would give this hotel a miss in the future. Never again BCC.

Room is definitely big then other hotel.. My choice always BCC

The location was so convenient where u can find lots of things nearby

Location is wise and convenient walkable to BCS mall, Grand batam and A2 foodcourt. However 2 bedroom suite was very rundown and constantly appearing of cockroaches in the apartment, i have killed countless of it. Bedsheets and pillow cover have yellow stains as well. Sofa was old and sink. Suggest a real revamp.

Checking in was abit draggy as the front desk had to deal with many guests demanding for their rooms which weren't ready (due to housekeeping issues perhaps?). Likewise for our 3 out of 4 rooms. However, we were pretty chilled since it' was supposed to be a holiday and the front desk staff were under tremendous stress and were already doing their best.

Then there were issues with the lifts and so it took forever to either go up or down to/from our rooms on the top floors.

The apartment is older than the hotel room. Will be good if can furnish. The towels and linen are yellow. The service and location are good.

Great Stuff about Hotel: Excellent location, within 3-5 minutes walk away from BCS Mall, Night Hawker (A2 Foodcourt) & Peniun Market (Pasar Peniun) where you can find great local foods for breakfast, fruits & veg markets, fish & meat markets, local dried foods & snacks shops (keropok, Chili sauce, etc) & even clothes stalls within the market area.

Great Stuff about Room: Big size rooms, clean.

Negative Stuff about Hotel:
Apart from the excellent location, this hotel has a small lobby area, very slow elevators, very slow staff.

Negative Stuff about Room:
Bed is very hard, 2 pillows on each bed of which 1 is too soft & flat while the other is too hard, old & too high.

Location walking distance to food outlets shopping
Convenient.

It is a spacious and near the amenities. Shower curtains too short in the bathroom.
Overall, good!

Good location especially variety of Asian food convenient walking distance to shopping.

8 of us stayed in 2 units of 2 bed room apartment has the basic amenities - bottled water, towels, shampoo, soap, toothbrush. It was able to fit us comfortably.

Note that there were no cooking allowed even though there was a cooker hood. Deposit of 100k Rupiah was needed per room.

Unit was rather old looking with old stains around. So of them had towels and bed linens with old stains on them. Sofa was not in a very good condition, either too hard or it looked like it was going to collapse. Well for the price, you pay for what you get.

Please also allow customers to take the free shuttle to the malls even not booking directly from hotel. Ultimately we stay choose to stay at the hotel but from other agents. And more timings for the shuttle.

Room not so clean and has smell. Stained bedsheets.

4pax in a room, 2 bathrooms but only 1 small bottle of shampoo and 1 small bottle body soap. We expected each bathroom will have so we didnt bring us. Which now we have to take turn showering in 1 bathroom only.

Breakfast not good. Food not warm. No meat, must at least ham, hot dog, chicken patty, some fried finger food, Sandwiches.

Location is good, but the hotel need a make over, shower cuber door spoil also didn't repair, aircon unit very noise ( light sleep like me cant sleep at all), some towels is too old need to throw away

Room is spacious but bath room wall not clean, need to take note. Breakfast bad.

Super lousy service...The one and only hotel i stayed in that ended up me having to go nearby to buy towers and toiletries. went for a 2D1N trip, booked 3-bedroom unit for 6 pax. Upon arriving only 1 set of Toileties provided in common toilet. Nothing was given in the master room toilet. For 6 pax staying there, only 4 towels were provided. Requested immediately for additional two towels and another set of toiletries to be provided in master bedroom toilet at least twice. All in all we waited for 2hrs for them to delivered it but no one shows up. We gave up waiting and chasing them for it and ended up having to go to the nearby shop to buy the toiletries and 2 towels so that we all can shower 1st before meeting our tour guide for the pre-arranged shopping trip. When we got back to the hotel around 10:30pm, we realised that nothing was being done, no additional towels or toiletries provided despite repeated request. Am glad we purchased it in the afternoon when they did not show up, else at least two of us will not get to shower and rest for the night. What kind of hotel is this? not able to even provided sufficient basic amenities to paying customers. really disappointed and will not stay there again.

The aircon was always at 26degree and cannot be colder , and toilet bath area not able to bath properly with faulty hose ....also keep having blackout with hotel not having its own back up generator