Adler Inn Tyrol Mountain Resort SUPERIOR

Wir waren paar Tagen in Hotel, kann nur weiterempfehlen. Frühstück und Abendessen war super, Personal sehr hilfsbereit und freundlich. Kann gut abschalten und Zeit genießen.

Everything, first of all the food was incredible, my room had an exceptional view and was very comfortable, they have a fabulous gym, and the spa is everything you ever hoped for. Did I mention the staff? They are all very friendly and when you are by yourself that means everything.

Sehr exquisites Abendessen, tolles Frühstücksbuffet mit täglich wechselnden Besonderheiten, Alpenpanoramablick auf den Gletscher vom Saunagarten/Whirlpool- nicht zu übertreffen phantastisch!

Das ganze Ambiente war echt außergewöhnlich. Zum Frühstück wird von der Chefin vieles selbst hergestellt. Selbst gebackene Brote, Marmeladen, Kräutersalze uvm.
Zum Thema glutenfrei: Es gibt glutenfreie Brötchen und Kost, allerdings ist das selbst gebackene Brot NICHT glutenfrei. Für Zöliäkie absolut nicht geeignet. Kontamination muss jeder selber entscheiden, bzw. nachhaken.

Die Wellness Anlage ist sauber und jeden Tag gibt's in der Sauna ein anderes Peeling. Mehrmals die Woche Aufgüsse.
Kostenloses Shuttle zur Seilbahn, und zu Ausgangspunkte zum Wandern.

Frau Anni kümmert sich um jeden Gast persönlich!

Wir waren für einen Pärchenurlaub dort. Wir hatten 5 Tage Aufenthalt.
Wir waren rundum zufrieden.

Essen:
War sehr gut und abwechslungsreich. Bei der breiten Auswahl fand jeder was. Es ist zwar kein riesiges Buffet oder eine Karte, aber das Essen ist qualitativ sehr hochwertig.

Personal:
Sehr freundlich und immer hilfsbereit. Die Chefin war auch regelmäßig selbst vor Ort und hat sich nach dem Befinden erkundet. Man konnte sich mit allen Anliegen und Fragen an das Personal wenden. Freundliche Gespräche über Gott und die Welt sind auch möglich. Und es wird sich immer schnellstmöglich um ein Problem gekümmert.

Hotelanlage:
Das Hotel an sich ist sehr schön und modern eingerichtet. Es gibt ein Kino, wo man aktuelle und auch anspruchsvolle Filme sehen kann. Der Wellness- und Poolbereich ist sehr schön eingerichtet. Es gibt einen heißen Whirlpool draußen mit Blick auf die Berge. Die Saunen sind ebenfalls top. Es gibt auch ein Saunacafe, wo man während des Saunierens auch genug trinken kann.
Auch das Fitnessstudio ist modern und lässt keine Wünsche übrig. Dort kann man sich richtig auspowern.
Insgesamt ist das Hotel sehr sauber.

Zimmer:
Wir hatten ein Doppelzimmer für zwei Personen. Es war sehr sauber, groß und geräumig. Das Bad war sehr groß.

Service:
Ohne Mängel.
Man hat auch einen Link zur Verfügung, wo man online aktuelle Programme, Essen und sonstige Informationen erhalten kann. Man kann auch seine Rechnungen nachverfolgen und kann den Zimmerservice auch steuern.

Der Kraftraum und das Essen waren ausgezeichnet!

Super Service, sehr sauber, tolle Lage.
Wir haben uns rund um wohl gefühlt.
Vielen Dank

Beautyful surroundings
Serviceminded Staff
Well equipped gym
Good breakfast
Nicely renovated hotel

Very serviceminded staff. I was surprised that we could use the facilities for a good while after check-out. The spa and wellness area is truly premium and loaded my battery to full. Will visit again if I am in the area.

A Disappointing Experience – Not a True 4-Star Hotel

We highly recommend doing thorough research before booking this hotel. Unfortunately, our stay did not live up to the expectations set by the website or the hotel's advertised 4-star status.

1) Location:

The hotel is located on a busy road, with heavy traffic from large buses and ski-related car congestion heading towards the main ski lift. Many of the rooms face this road, meaning you can expect traffic noise. This is especially concerning if you have children, as the front of the hotel opens directly onto a busy country road. The image on the hotel’s website, showing a peaceful scene, is misleading—it was taken from the back of the hotel, not the front, which actually reveals a parking lot and a bustling road.

Furthermore, the ski lifts are not easily accessible from the hotel. The drive to the lift takes around 10-20 minutes, depending on traffic, or you can rely on the hotel shuttle. It is not within walking distance, so don’t expect a quick walk to the slopes.

On the plus side, if you enjoy walking or cross-country skiing, the location is ideal, as there’s a trail behind the hotel.

2) Food:

As frequent visitors to Austrian hotels, we have come to expect high-quality food, especially when staying at a 4-star property. Unfortunately, this was not the case here. The food quality was disappointing:

Cooked items were often overdone, such as ribs that were severely burnt.
Salad ingredients appeared stale, and there was a noticeable recycling of old food.
While the dinner service seemed to have gourmet aspirations, it was more akin to a basic cafeteria, with poorly prepared dishes, outdated ice cream, and subpar meat.

On some nights, certain family members opted to skip dinner altogether. The food quality here is far from what you would expect from a 4-star establishment. In fact, we joked about nominating the restaurant for a "Gordon Ramsay intervention"—it truly needs a major overhaul.

3) Service:

Service at the hotel was another letdown. The front desk staff was consistently unfriendly, especially when we needed help with simple requests, such as arranging transportation or organizing activities. This was particularly frustrating when traveling with kids, as daily plans often change and assistance is crucial.

The hotel does seem to cater to regular guests, many of whom appear to have a close relationship with the owners and staff. This may create a more welcoming atmosphere for German-speaking guests or those from the region (Austria, Switzerland, Germany), but for international visitors, the service was lacking.

Additionally, for those coming from tea-drinking countries (which is the majority of the world), be aware that the hotel restricts access to hot water and tea service during certain hours. This policy forces guests to buy drinks from the hotel, which, while a commercial strategy, feels quite inhospitable. In our experience, we have never encountered such penny-pinching in a 4- or 5-star hotel.

The cost-cutting approach extends to the children’s playroom and movie room, both of which are not heated, even during freezing temperatures. The dining room is also not heated in the afternoon, meaning that dinner begins in a chilly environment—far from ideal when the weather is cold.

4) Hotel Billing and Invoices:

Be cautious when booking, as the hotel does not include VAT and local taxes in its advertised price. This means the room costs will end up being at least 10% higher than expected. The taxes are not disclosed upfront, so make sure to factor this into your budget.

When we asked for an itemized bill to check for any additional charges, the staff was visibly displeased. Unlike typical hotels, where extras like drinks are itemized, here everything was grouped under a vague "Restaurant Charge." When we requested a breakdown, it took some effort to get clarity.

The final invoice also included unexpected VAT charges, and we later discovered that there were errors in favor of the hotel. While these were corrected, the staff's response was less than apologetic and more defensive, which further soured the experience.

5) Overall Impression:

In comparison to other hotels we’ve stayed at in Austria, this hotel does not meet the standards expected of a 4-star property. While it has some surface-level amenities like an indoor pool, a spa, and a full-service restaurant, the overall service falls far short of what you would expect at this level. The hotel's offerings feel like a "tick-the-box" exercise, but the actual experience lacks the quality and attention to detail that make a hotel truly exceptional.

Final Thoughts:

We left feeling disappointed, and we would not recommend this hotel to others seeking a high-quality stay. There are many other hotels in Austria that offer far better service, food, and value for money.

Very welcoming staff that gave us an upgrade at check-in. They also picked us up from the train station in Mayrhofen. The hotel is a great mixture of traditional charm and modern amenities. The breakfast buffet was great, as were the included dinners.