Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean facilities
Cons:
Issues with cleanliness
Limited amenities
Value for money concerns

Categories

Cleanliness
7.89
Some reviews highlighted issues with cleanliness, such as dirty curtains and other hygiene concerns.
Service
9.16
Received favorable mentions for the helpful reception staff despite some negative feedback.
Location
9.4
Commonly praised for excellent location near the train station and city center.
Room Quality
7.85
Concerns raised about the condition of rooms, including cold temperatures and bad plumbing.
Amenities
7.88
Lacked some amenities such as kettles and extra pillows, affecting overall satisfaction.
Value for Money
7.84
Some guests felt the price did not match the quality of the room and services.
Food and Beverage
8.39
Breakfast received positive feedback for variety and quality, although some thought it could be better.
Overall Experience
8.76
Overall mixed feedback but balanced with notable positives leading to a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:45

Property Description

Central Location

Comfortable Rooms

Delicious Dining Options

Experience the vibrant city of Kraków at Ibis Kraków Stare Miasto, conveniently located near the train station. Relax in our cozy rooms with modern amenities. Indulge in a delicious breakfast buffet at Oopen Pasta & Grill. Explore nearby attractions like the Main Market Square and Wawel Castle. Book your stay now for an unforgettable experience in Kraków!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.4
Based on 5576 reviews
Cleanliness: 7.89
Service: 9.16
Location: 9.4
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 8.76
D
Daniele • solo_traveller • it
8
Buonissima experience
Pros:

Quasi tutto

Cons:

Il bidet mancante
La luce mattutina male schermata dalle tende

2026-08-29 • via Nuitee
K
Katarzyna • solo_traveller • pl
8
2026-08-28 • via Nuitee
Y
YAMA • solo_traveller • jp
8
Pros:

明るく綺麗
朝食は値段を考えれば素晴らしい

Cons:

部屋は狭い
冷蔵庫なし

2026-08-28 • via Nuitee
G
Grzegorz • extended_group • pl
9
Polecam ten hotel ze względu na bliskość do PKP oraz Zamku na Wawelu i Starego Miasta.
Pros:

Świetna lokalizacja na weekendowy wypad. Możliwość zaparkowania za rozsądną opłatą.

Cons:

Brakowało mi jedynie w pokoju małej lodówki. Reszta bardzo ok.

2026-08-28 • via Nuitee
W
wolejszo • family_with_children • pl
5
Średnio
Pros:

Odległość do starówki i PKP

Cons:

1. Podczas zameldowania otrzymałam informację, że dla mojego dziecka nie ma śniadania (mimo iż rezerwowałam pokój dla siebie i córki ze śniadaniem)
2. Podano mi oświadczenie do wypełnienia, które było wyłącznie w języku angielskim (Polka Polce i w Polsce!) - szanujmy swoją narodowość.

2026-08-28 • via Nuitee
M
Miguel Angel • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-08-28 • via Nuitee
J
Jean-Cyril • solo_traveller • fr
8
2026-08-27 • via Nuitee
L
Liudmyla • solo_traveller • ua
10
2026-08-27 • via Nuitee
L
livius • solo_traveller • ro
9
Exact ce imi trebuia pentru un city break in Cracovia .
Pros:

Curatenie , amplasare , raport decent pret / calitate , personal amabil .

Cons:

Nu am ce reprosa .

2026-08-27 • via Nuitee
M
Marta • couple • pl
8
Cons:

Mało urozmaicone śniadania

2026-08-27 • via Nuitee
K
KRZYSZTOF • solo_traveller • pl
8
2026-08-27 • via Nuitee
O
Olha • couple • ua
10
Pros:

Зупиняюся вже не вперше. Чудове розташування, зручний і затишний номер.

2026-08-27 • via Nuitee
M
Moeatawna • Family • Dublin, County Dublin
2
Extremely disappointing stay – not the Ibis standard I expected
Pros:

We booked two rooms for four nights, and unfortunately, this was by far the worst Ibis hotel I have ever stayed in. I have stayed in more than 15 Ibis hotels around the world, and I have never experienced anything like this.

To start with the positives, the location is excellent. The hotel is very central, right next to Galeria Krakowska and surrounded by plenty of shops and restaurants. Our check-in was also smooth, easy, and friendly – absolutely no issues there.

Unfortunately, that is where the positives end.

The hotel and rooms feel extremely outdated. The furniture is old and the rooms clearly need significant renovation and attention. If you simply need somewhere to sleep and do not care much about the surroundings, then perhaps it is acceptable. However, I would not recommend staying here for several days, as the overall environment is simply not pleasant or comfortable.

There was also an unpleasant smell in the rooms after they had been cleaned. It did not give the impression of a fresh, welcoming hotel room. Having stayed in many Ibis hotels before, I can honestly say that this did not feel like the standard I normally associate with the brand.

We did not try the hotel breakfast, as we chose to eat elsewhere. Another disappointment was that there were no tea or coffee facilities in the room. When I asked at reception about this, I was told rather bluntly that these facilities were only available for “premium” guests and that I would have to pay more. It was not so much the policy that bothered me, but the attitude and the way it was communicated. A simple, polite explanation would have made a big difference.

The next day, I spoke with the manager and explained that I found the receptionist’s attitude rude and unwelcoming. To be fair, the manager himself was very polite and pleasant, and I appreciated that.

Overall, however, the hotel did not feel welcoming or hospitable. There was very little warmth or customer service, and at times it felt as though the staff simply did not care about the guest experience.

Our check-out experience was another example. We left early in the morning and went to reception, where the staff member was eating breakfast. When I asked where I could check out, I was simply told to leave the keys on the desk. That was it. Again, this is not the level of customer service I would expect from an international hotel chain.

In conclusion, I would not recommend this hotel, and I certainly would not return – not even in a million years. It is a shame because I generally have good experiences with the Ibis brand, but this hotel seriously needs investment, renovation, and, in my opinion, much better attention to customer service.

This is, of course, my personal experience and opinion, but I hope Ibis management takes this feedback seriously and looks into improving the hotel. A well-known hotel chain should provide a much better and more consistent standard than what we experienced here.

2026-08-26 • via Tripadvisor
M
Marek • family_with_children • pl
10
2026-08-26 • via Nuitee
I
Inna • solo_traveller • lv
9
Отличное расположение
Pros:

Отличное расположение. Все достопримечательности в шаговой доступности. Торговый центр, продуктовые магазины, ж/д и автовокзал рядом.

Cons:

Немного не хватало чайника, но это не проблема, т к рядом много кафе

2026-08-26 • via Nuitee
M
marta • solo_traveller • es
7
Pros:

L ubicació és excel.lent. Molt aprop de l estació de tren que et porta a l aeroport i molt aprop dels punts de trobada i recollida de les excursions que vàrem fer.

Cons:

L esmorzar. Molt justet. Cada dia el mateix. Les torradores no funcionen bé. Hem estat 7 dies i cap dia hi ha hagut ni Donuts ni macarons que anuncien a la web.
El personal no és massa simpàtic.

2026-08-26 • via Nuitee
L
Leah • couple • se
8
2026-08-26 • via Nuitee
S
Sebastià • couple • es
8
molt be
Pros:

Personal molt amable i atent

Cons:

El preu dels complements a les menjades com per exemple el beure

2026-08-26 • via Nuitee
J
Javier • extended_group • es
9
Bien situado para explorar la ciudad
Pros:

A 5 minutos de la estación central de tren y 15 de la Basílica de Santa María. Con paradas de buses y tranvías al lado. En el centro comercial de la estación puedes encontrar todo tipo de tiendas y sitios para comer.

Hay fuentes para rellenar botellas de agua en todos los pisos.

Cons:

No había enchufe de corriente de mi lado de la cama :S

2026-08-26 • via Nuitee
T
Tomasz • couple • gb
8
2026-08-26 • via Nuitee