Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Minor cleanliness issues
Pool needs maintenance

Categories

Cleanliness
8.3
Some guests noted minor cleanliness issues, especially near the pool area.
Service
9.8
Guests praised the staff for their friendliness and helpfulness.
Location
9.8
The hotel is well-situated for exploring, near historical sites and vibrant areas.
Room Quality
9.3
Rooms are spacious and comfortable, with good amenities.
Amenities
8.3
Some amenities may need maintenance, particularly the pool area.
Value for Money
9.3
Guests felt they received good value considering the location and service.
Food and Beverage
9.3
Breakfast options were varied and well-received by guests.
Overall Experience
9.5
Overall, a very positive experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:21

Property Description

Luxurious Accommodation
Carefully restored Casa Quero in Cartagena de Indias offers suites with plasma TVs, home theatre sound systems, and iPod players, ensuring a luxurious stay for guests.

Personalized Breakfast Experience
Guests at Hotel Casa Quero can enjoy a personalized breakfast tailored to their wishes, featuring fresh local fruit, a variety of bread, eggs, juices, and hot drinks for a delightful start to the day.

Relaxation and Exploration
With an outdoor pool, panoramic views of Corralito de Piedra, a hydromassage tub, and proximity to historical sites like Fort San Felipe and San Peter Church, Hotel Casa Quero provides the perfect blend of relaxation and exploration during your stay.

Book now to experience the charm and comfort of Casa Quero in Cartagena de Indias.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9.2
Based on 307 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 9.3
Amenities: 8.3
Value for Money: 9.3
Food and Beverage: 9.3
Overall Experience: 9.5
C
CRISTINA • couple • es
7
Correcte
Pros:

La situació és molt bona i és confirtable i no hi ha soroll

Cons:

La neteja és discutible. Taques a les portes, regalims negres dels endolls i el pitjor de tot es que hi havia una panerola de 7cm a sita la paperera del wc i quan vam tornar després de fer l habitació encara hi era.

2026-08-26 • via Nuitee
M
Mariana • couple • es
10
La casa de mis sueños.
Pros:

La casa de mis sueños. Cómoda, grande, puesta con mucho gusto, tranquila; en un sitio perfecto.

Cons:

Todo espectacular.

2026-08-25 • via Nuitee
H
Hilal • solo_traveller • fr
10
Parfait
Pros:

Tout. Le décor des chambres et de l’hôtel. J’y avais déjà passé un séjour mais j’ai voulu revenir pour ma dernière nuit. C’était comme un rêve.

2026-08-21 • via Nuitee
A
Andrea • solo_traveller • br
6
Tinha tudo para ser incrível, porém os pontos negativos fazem com que não seja um hotel 5 estrelas
Pros:

O hotel é muito bonito, limpo e agradável. A piscina no rooftop é ótima e o café da manhã muito saboroso. O grande destaque, sem dúvida, é a equipe: todos os funcionários foram extremamente atenciosos, gentis e disponíveis durante toda a minha estadia.
_______________________
El hotel es muy bonito, limpio y agradable. La piscina en el rooftop es excelente y el desayuno muy rico. Sin duda, lo mejor es el personal: todos fueron extremadamente atentos, amables y siempre dispuestos a ayudar durante mi estadía.

Cons:

Infelizmente, tive problemas importantes de infraestrutura. A água do chuveiro não esquentou durante as três noites, mesmo após eu avisar e a equipe tentar fazer um reparo. Além disso, meu quarto, localizado abaixo da piscina, tinha uma infiltração séria. Formou-se uma poça de água no chão, escorreguei e machuquei a mão. Também havia água pingando pelo ventilador de teto e próximo à entrada do quarto, o que considero um risco de segurança.

Apesar dos transtornos e do acidente, não houve uma iniciativa do hotel para compensar a situação, além de não cobrarem um salgadinho e uma cerveja que consumi. Para um hotel anunciado como cinco estrelas, esperava uma infraestrutura e uma postura diante do ocorrido muito diferentes.
______________
Lamentablemente, tuve problemas importantes de infraestructura. El agua de la ducha no calentó durante las tres noches, incluso después de avisar y de que el personal intentara solucionarlo. Además, mi habitación, ubicada debajo de la piscina, tenía una filtración importante. Se formó un charco de agua en el piso, me resbalé y me lastimé la mano. También caía agua por el ventilador de techo y cerca de la entrada de la habitación, lo que considero un riesgo de seguridad.

A pesar de los inconvenientes y del accidente, no hubo una iniciativa del hotel para compensar la situación, más allá de no cobrarme un snack y una cerveza que había consumido. Para un hotel anunciado como cinco estrellas, esperaba una infraestructura y una respuesta ante lo ocurrido muy diferentes

2026-08-19 • via Nuitee
J
JULIEN • family_with_children • fr
10
Excellent
Pros:

Emplacement, confort, personnel, petit déjeuner

Cons:

Rien

2026-08-17 • via Nuitee
M
Màrius • couple • es
9
2026-08-14 • via Nuitee
H
Hilal • solo_traveller • fr
10
Parfait , authentique et historique
Pros:

The history and its esthetic. The way it’s perfectly confortable. On a quiet street but in the very close center. It was like a dream and so peaceful. Loved the quietness, the balcony and the pool with the sun set. The whole pool area with it’s beautiful panoramic view. Also the résidents area are also beautiful and so confortable. I wanna come back to Carthagene just for this hotel.

2026-08-13 • via Nuitee
J
JULIEN • family_with_children • fr
10
Excellent séjour
Pros:

Emplacement, confort, propreté, équipements et personnel attentionné

Cons:

Rien

2026-08-04 • via Nuitee
H
Heidi • extended_group • us
10
2026-08-03 • via Nuitee
A
Anlly • couple • co
6
Normal para el costo
Pros:

La amabilidad del personal.

Cons:

Las habitaciones no fueron cómodas, el ventilador de techo hacia un ruido insoportable, no había pantuflas, el ventilador del baño no funcionaba.

2026-08-02 • via Nuitee
A
Ana Lia • family_with_children • br
7
Pros:

Quarto e banheiros amplos. Um lugar calmo, onde o tempo passa mais devagar! Funcionários atenciosos.

Cons:

Teto com mofo e paredes rachadas, chão empoeirado. A água quente não é constante.

2026-07-23 • via Nuitee
B
Bienser • family_with_children • us
10
2026-07-11 • via Nuitee
A
Ana Paula • solo_traveller • br
9
Pros:

Excelente hotel, cômodo e com funcionários simpáticos.

Cons:

Café da manhã com porções limitadas e pouca variação a escolha. Porém muito gostoso.

2026-07-07 • via Nuitee
E
Edgar • couple • cr
10
Mejor Hotel en centro histórico
Pros:

Hotel, perfecto del lugar, me encantó Super céntrico y aún así muy tranquilo. El personal es excelente y la comida muy rica.

Cons:

Perfecto

2026-06-30 • via Nuitee
B
Bruno • couple • br
10
2026-06-25 • via Nuitee
D
Daniel • solo_traveller • cl
10
Pros:

Me gusta todo

2026-06-23 • via Nuitee
S
Susan • solo_traveller • au
10
Pros:

The staff were very friendly and helpful. The room was lovely and large. The breakfast was plentiful and lots to choose from. There are also nice and comfortable sitting areas on the ground floor and second floor. The pool on the roof is welcomed after a long hot day. The hotel is located close to everything.

Cons:

There was nothing not to like. This place is so good

2026-06-18 • via Nuitee
A
Anna • couple • us
7
2026-06-18 • via Nuitee
R
Rebeca • solo_traveller • co
9
Pros:

La habitación.

2026-05-22 • via Nuitee
S
Sylvia • couple • mx
10
Pros:

muchas felicidades, el desayuno muy completo, sabroso y con calidad de alimentos. Las instalaciones muy buenas aunque sugiero que las cerraduras de las habitaciones sean más modernas. Los servicios excelente y todo el personal sumamente amable, sin duda regreso a este hotel.

2026-05-18 • via Nuitee