Hotel Puerta de San Antonio

Hotels
•
Independent
7.6 (38 reviews)
Calle 2, No. 4-14, Cali, Valle del Cauca, 760044 , Cali , CO
57-2-8921000

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Facilities

Free breakfast
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Steam room
Conference space
Free breakfast
See all facilities

Review Highlights

Pros:
Excellent central location close to tourist areas
Friendly and attentive reception staff (mentions of Valentina and Alexis)
Good value for the price
Some comfortable rooms and decent bathrooms reported
Hotel is in a pleasant, safe area
Cons:
Frequent breakfast complaints: poor quality and rude staff
Reservation and customer-service failures (no-show, denied cancellations, reports of lost items)
Cleanliness issues: old towels/sheets, odors, humidity
Room maintenance problems: broken TV, no hot water, poor bathroom/bed condition, noise from street
Missing or inconsistent amenities: no in-room safe, internet problems, incomplete supplies

Categories

Cleanliness
6
Mixed reports: several guests praised general appearance, but multiple complaints about old towels and sheets, odors at entrance and humidity smell, and perceived poor housekeeping.
Service
7.8
Mixed service sentiment: several guests highlighted very friendly and helpful reception staff (mentions of Valentina and Alexis) and attentive responses, but there are also serious failures (no-show on reservation, poor public attention, reports of lost items and refusal to help) and repeated complaints about rude breakfast staff.
Location
9.4
Consistently positive: many guests emphasize excellent, safe, and very convenient location close to tourist spots and transit — a clear strength across reviews.
Room Quality
6.4
Mixed room quality: some guests find rooms comfortable, but others report poor maintenance (beds and bathrooms in poor condition), broken TVs, noise from nearby avenues, and lack of hot water in some cases.
Amenities
7.4
Partial deficiencies noted: basic amenities are present, but reviewers cite missing in-room safe, internet/connectivity problems, incomplete towel/blanket supplies, and occasional lack of promised items; overall acceptable but inconsistent.
Value for Money
8
Generally positive value perception: several guests explicitly note good price and that facilities align with expectations for the price; some feel it was oversold (not 4-star), but overall value is seen as strong.
Food and Beverage
6.2
Breakfast and F&B receive frequent criticism: complaints about the breakfast quality, service speed (long waits), and rude breakfast staff, although a few found the breakfast acceptable.
Overall Experience
9.6
Overall impression skews positive primarily due to the excellent location and multiple mentions of very helpful reception staff; however, serious isolated service failures, cleanliness and maintenance issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 10:02

Property Description

Experience the charm of Cali at Hotel Puerta de San Antonio, where comfort meets convenience.

Relaxation Awaits
Recuperate in our rejuvenating hot tub and steam room, perfect after a day of exploring the vibrant city. Enjoy complimentary Wi-Fi throughout your stay, so you're always connected, along with exceptional concierge services to assist with your needs.

Culinary Delights
Indulge in delectable meals at our on-site restaurant or unwind with room service during limited hours. Start your mornings right with a complimentary buffet breakfast served daily, ensuring you have the energy to explore all that Cali has to offer.

Versatile Event Space
With 538 square feet of flexible conference space, our hotel is ideal for business meetings and special events. Plus, enjoy the convenience of a roundtrip airport shuttle and complimentary self-parking.

Book your stay at Hotel Puerta de San Antonio today for an unforgettable experience!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 38 reviews
Cleanliness: 6
Service: 7.8
Location: 9.4
Room Quality: 6.4
Amenities: 7.4
Value for Money: 8
Food and Beverage: 6.2
Overall Experience: 9.6
D
DANIELA • solo_traveller • cl
1
Pros:

Nada, me dejaron sin reserva en la noche

Cons:

Todo

2026-02-13 • via Nuitee
C
Collazos Trujillo • extended_group • pe
8
BIEN SIN NINGUNA OCURRENCIA
Pros:

LA DISPOSICION DE LA HABITACION

Cons:

EL DESAYUNO

2026-02-13 • via Nuitee
C
Christian David • couple • co
7
2026-02-09 • via Nuitee
J
juan manuel • couple • co
7
Excelente ubicación una buena opción para pasar la noche
Pros:

Ubicación

Cons:

Olor en su entrada

2026-01-28 • via Nuitee
S
Salazar • family_with_children • co
7
Estuvo bien
Pros:

Localización excelente

Cons:

Tiene televisión pero con un solo canal pedí q revisaran y no lo hicieron en ningún momento

2026-01-27 • via Nuitee
F
Francisco • family_with_children • es
1
2026-01-27 • via Nuitee
A
Alberto • solo_traveller • co
8
2026-01-26 • via Nuitee
C
Carlos andrés • couple • co
5
2026-01-26 • via Nuitee
O
OLH • solo_traveller • co
10
Pros:

El hotel muy lindo la zona muy turística y el personal muy agradable

2026-01-26 • via Nuitee
N
Nathaly • couple • pe
3
2026-01-26 • via Nuitee
C
CAMILO • extended_group • co
8
2026-01-26 • via Nuitee
X
Xeker • couple • co
7
Buena ubicación pero muy descuidado
Pros:

Básico pero muy descuidado

Cons:

Falta de mantenimiento

2026-01-25 • via Nuitee
M
Mariana • solo_traveller • pe
3
Regular
Cons:

El personal no daba soluciones con respecto al Internet, la comida no se preparó a tiempo y me hicieron esperar 1h y media por el mismo. Los cubiertos los daban mojado, servían de mala gana las cosas

2026-01-24 • via Nuitee
A
Adriana • extended_group • co
7
Pros:

La ubicación muy buena, un lugar transitado y cerca de todos los lugares turísticos. Una zona muy segura

Cons:

No me gustó las toallas y sabanas, de veian viejas y de mala calidad.

2026-01-24 • via Nuitee
J
José Salvador • family_with_children • mx
7
2026-01-23 • via Nuitee
Q
Quiguanas • solo_traveller • co
4
Pros:

El sitio donde está ubicado el hotel

Cons:

Las camas y el baño pésimo

2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Pros:

El hotel estaba en situaciones precarias .

Cons:

La peor atencion Al publico qué he tenido nunca , precaucion desaparecen cosas...

2026-01-23 • via Nuitee
K
Keila • solo_traveller • co
6
Pros:

La encargada muy amable

Cons:

El desayuno

2026-01-23 • via Nuitee
F
Francisco • solo_traveller • es
1
2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Cons:

Hay qué Tener vigilancia con Todo de Valor

2026-01-23 • via Nuitee