Hotel Puerta de San Antonio

Hotels
•
Independent
7.6 (38 reviews)
Calle 2, No. 4-14, Cali, Valle del Cauca, 760044 , Cali , CO
57-2-8921000

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Facilities

Free breakfast
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Steam room
Conference space
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Helpful breakfast service
Cons:
Dirtiness
Outdated facilities
Inconsistent room quality
Poor amenities
Discrepancy in room type

Categories

Cleanliness
2
Guests expressed extreme dissatisfaction with the cleanliness of the facilities, citing dirtiness and dated amenities.
Service
6.3
While some guests praised the friendly and helpful staff, others reported instances of staff indifference and cold greetings.
Location
5
The central location was appreciated by some, but noise complaints and inconvenience due to locked doors after 9 pm impacted overall satisfaction.
Room Quality
3
Issues with room amenities such as no hot water, freezing showers, and frequent AC malfunctions led to a poor rating for room quality.
Amenities
2
Lack of hot water, poor internet connectivity, and malfunctioning AC negatively affected guests' perception of the amenities.
Value for Money
1.5
The discrepancy between the expected room type and the one provided led to a significant drop in perceived value for money.
Food and Beverage
8
Positive feedback was received for the breakfast service and kind breakfast staff, balancing out negative aspects of the stay.
Overall Experience
3
The negative aspects of the stay, including cleanliness, room quality, and amenities, overshadowed any positive aspects, resulting in an overall poor experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 21:16

Property Description

Experience the charm of Cali at Hotel Puerta de San Antonio, where comfort meets convenience.

Relaxation Awaits
Recuperate in our rejuvenating hot tub and steam room, perfect after a day of exploring the vibrant city. Enjoy complimentary Wi-Fi throughout your stay, so you're always connected, along with exceptional concierge services to assist with your needs.

Culinary Delights
Indulge in delectable meals at our on-site restaurant or unwind with room service during limited hours. Start your mornings right with a complimentary buffet breakfast served daily, ensuring you have the energy to explore all that Cali has to offer.

Versatile Event Space
With 538 square feet of flexible conference space, our hotel is ideal for business meetings and special events. Plus, enjoy the convenience of a roundtrip airport shuttle and complimentary self-parking.

Book your stay at Hotel Puerta de San Antonio today for an unforgettable experience!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 38 reviews
Cleanliness: 2
Service: 6.3
Location: 5
Room Quality: 3
Amenities: 2
Value for Money: 1.5
Food and Beverage: 8
Overall Experience: 3
D
DANIELA • solo_traveller • cl
1
Pros:

Nada, me dejaron sin reserva en la noche

Cons:

Todo

2026-02-13 • via Nuitee
C
Collazos Trujillo • extended_group • pe
8
BIEN SIN NINGUNA OCURRENCIA
Pros:

LA DISPOSICION DE LA HABITACION

Cons:

EL DESAYUNO

2026-02-13 • via Nuitee
C
Christian David • couple • co
7
2026-02-09 • via Nuitee
J
juan manuel • couple • co
7
Excelente ubicación una buena opción para pasar la noche
Pros:

Ubicación

Cons:

Olor en su entrada

2026-01-28 • via Nuitee
S
Salazar • family_with_children • co
7
Estuvo bien
Pros:

Localización excelente

Cons:

Tiene televisión pero con un solo canal pedí q revisaran y no lo hicieron en ningún momento

2026-01-27 • via Nuitee
F
Francisco • family_with_children • es
1
2026-01-27 • via Nuitee
A
Alberto • solo_traveller • co
8
2026-01-26 • via Nuitee
C
Carlos andrés • couple • co
5
2026-01-26 • via Nuitee
O
OLH • solo_traveller • co
10
Pros:

El hotel muy lindo la zona muy turística y el personal muy agradable

2026-01-26 • via Nuitee
N
Nathaly • couple • pe
3
2026-01-26 • via Nuitee
C
CAMILO • extended_group • co
8
2026-01-26 • via Nuitee
X
Xeker • couple • co
7
Buena ubicación pero muy descuidado
Pros:

Básico pero muy descuidado

Cons:

Falta de mantenimiento

2026-01-25 • via Nuitee
M
Mariana • solo_traveller • pe
3
Regular
Cons:

El personal no daba soluciones con respecto al Internet, la comida no se preparó a tiempo y me hicieron esperar 1h y media por el mismo. Los cubiertos los daban mojado, servían de mala gana las cosas

2026-01-24 • via Nuitee
A
Adriana • extended_group • co
7
Pros:

La ubicación muy buena, un lugar transitado y cerca de todos los lugares turísticos. Una zona muy segura

Cons:

No me gustó las toallas y sabanas, de veian viejas y de mala calidad.

2026-01-24 • via Nuitee
J
José Salvador • family_with_children • mx
7
2026-01-23 • via Nuitee
Q
Quiguanas • solo_traveller • co
4
Pros:

El sitio donde está ubicado el hotel

Cons:

Las camas y el baño pésimo

2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Pros:

El hotel estaba en situaciones precarias .

Cons:

La peor atencion Al publico qué he tenido nunca , precaucion desaparecen cosas...

2026-01-23 • via Nuitee
K
Keila • solo_traveller • co
6
Pros:

La encargada muy amable

Cons:

El desayuno

2026-01-23 • via Nuitee
F
Francisco • solo_traveller • es
1
2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Cons:

Hay qué Tener vigilancia con Todo de Valor

2026-01-23 • via Nuitee