NH Collection Andorra Palomé

Hotels
8.6 (1059 reviews)
Carretera d'Arinsal, s/n , La Massana , ad

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent and varied breakfast
Very friendly, helpful and professional staff
Comfortable beds and spacious bathrooms
Great river views and peaceful location
Parking and EV charging available
Good base for mountain sports / close to bike park
Clean and well-maintained overall
Cons:
Expensive mini-bar items (bottled water)
Hotel parking fee (~€15/day) noted as expensive
Room lighting issues (dim mirror light, poor general illumination)
Occasional lack of hot water reported (first night)
Only one iron per room
Isolated cleanliness issues (sheets with hairs/stains)
Some rooms experience heating noise and river sound

Categories

Cleanliness
8.1
Generally reported as clean (several guests highlight very clean rooms and bathrooms), but isolated complaints about sheets with hairs/stains reduce the score slightly.
Service
9.3
Consistently praised: very helpful and friendly staff (notably assisted guests after an accident), described as professional and attentive throughout stays.
Location
8.9
Good riverside views and peaceful surroundings; well located for mountain sports and reasonably central though slightly away from the main town according to some guests.
Room Quality
8.2
Comfortable beds and spacious bathrooms are frequently mentioned; some negatives include poor/general lighting in rooms, a dim bathroom mirror light, occasional heating noise and noticeable river sound.
Amenities
8.3
Strong points include parking and EV charging availability and generally good on-site facilities; drawbacks include expensive mini-bar items and limited availability of items like irons (one per room).
Value for Money
7.6
Mixed signals: many guests say the hotel offers excellent value and is worth the price, but extra charges (e.g., parking cost) and isolated cleanliness/comfort issues lowered perceived value for some.
Food and Beverage
9.4
Very strong: breakfast repeatedly described as excellent, extensive and varied; dining options and staff service at meals also praised.
Overall Experience
9
Overall very positive guest sentiment: numerous recommendations and enthusiastic comments about comfort, staff and atmosphere, with only minor issues reported by a few guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:21

Property Description

Luxurious Rooms with Mountain Views
NH Collection Andorra Palomé offers elegant rooms with free WiFi and flat-screen TVs. Some rooms even feature private terraces, providing stunning mountain views. The stylish wood and stone décor with soft lighting creates a peaceful ambiance for guests to relax in.

Convenient Location and Nearby Attractions
Located just 1.5km from Andorra’s Pal-Arinsal Ski Resort, this hotel is a perfect retreat for ski enthusiasts. Andorra la Vella and the famous Caldea Thermal Spa are also easily accessible by car. Additionally, onsite parking is available for guests' convenience.

Exceptional Services and Amenities
Guests can unwind in the lounge bar with an open fireplace or seek tourist information and various services from the attentive hotel staff. Whether you're here for leisure or business, NH Collection Andorra Palomé ensures a comfortable and memorable stay.

Book your stay at NH Collection Andorra Palomé now for a truly indulgent experience.

Important information:

Free bicycle parking is available on site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALV

Location

Guest Reviews

8.6
Based on 1059 reviews
Cleanliness: 8.1
Service: 9.3
Location: 8.9
Room Quality: 8.2
Amenities: 8.3
Value for Money: 7.6
Food and Beverage: 9.4
Overall Experience: 9
J
Jordi • solo_traveller • es
8
2026-08-29 • via Nuitee
J
Javier • couple • es
9
de lo mejor de Andorra
Pros:

Es un Hotel excelente, tanto el mantenimiento como servicios, localización y personal. Remanso de paz al borde de un río en la montaña. Desayuno de calidad.

Cons:

Es una pena que el parking sea de pago y tan caro. El servicio de
los camareros de la cafetería en el desayuno dejan bastante que desear. El servicio de limpieza por las mañanas deberían de ser menos ruidosos a las 8 de la mañana

2026-08-26 • via Nuitee
H
Hona • solo_traveller • es
10
Pros:

si mucho

Cons:

me gusto todo

2026-08-24 • via Nuitee
A
Agnese • couple • ie
10
Pros:

Wonderful hotel, really friendly staff and breakfast was excellent. Our second time staying and still a wonderful experience.

Cons:

WiFi can be a little unpredictable

2026-08-22 • via Nuitee
O
Oleg • couple • es
10
Pros:

Все было супер! Парковка во дворе , персонал на 10 . Супер

2026-08-22 • via Nuitee
T
Toni • family_with_children • es
9
2026-08-20 • via Nuitee
J
Jordi • solo_traveller • es
10
2026-08-19 • via Nuitee
G
Giovana • couple • br
10
Pros:

Excelente escolha para relaxar em Andorra, acomodação muito confortável, linda vista para o riacho, fácil acesso para os principiais centros, café d amanhã de ótima qualidade e muito completo.
O hotel conta com uma academia muito equipada e estacionamento pago à parte.

2026-08-18 • via Nuitee
G
Gigi • solo_traveller • be
7
Een tandje bij op gebied van klantvriendelijkheid.
Pros:

We kregen het gevraagde kingsize bed, die eigenlijk door ons niet werd gereserveerd. De reservatie was een queensize...maar wij kunnen daar niet in slapen..te smal.
Het zeer goed rijkelijk ontbijt...de vriendelijke obers en ander personeel.

Cons:

De verschrikkelijke penitrante geur in de badkamer.De afvoeren van douche en lavabo.

2026-08-17 • via Nuitee
J
Javier • couple • es
4
Hotel demasiado caro para lo que realmente ofrecía
Pros:

El trato del personal del hotel fue excelente.

Cons:

Habitación muy pequeña. Desayuno justito.

2026-08-17 • via Nuitee
V
Viñuela • solo_traveller • es
9
2026-08-15 • via Nuitee
J
Jos&Mar • solo_traveller • es
9
Pros:

Amabilidad del personal, decoración zonas comunes, limpieza de las instalaciones.
Desayuno muy variado y muy buena puntuación para el restaurante.

Cons:

Habitación 207 con terraza es la más externa y, durante el día, se oye mucho el ruido de la carretera que lamentablemente tapa el ruido del río.

2026-08-15 • via Nuitee
L
Laia • solo_traveller • es
9
Pros:

Ja fa uns anys que anem. Ens agrada tot. El desdejuni, la tranquil.litat i pau que es respira. Està tot molt net i el personal és molt amable. Per dins és bonic i està molt cuidat. Per a nosaltres és un lloc molt especial, amb el soroll de riu de fons.

Cons:

Aquesta vegada el llit era una mica incòmode, quan et movies, es movia tot. No obstant, hem estat a altres habitacions que això no passava.

2026-08-14 • via Nuitee
J
J Lerma • couple • es
10
Si tornem a Andorra, aquest serà el nostre hotel de primera opció!
Pros:

Un emplaçament molt tranquil, amb unes vistes molt bones. El desdejuni bufet era excel·lent i a l'hora de fer un sopar lleuger no han posat cap problema per fer un refrigeri al bar de l'hotel.
El personal ha sigut sempre molt atent i ens han ajudat en tot el que hem necessitat.

Cons:

No puc dir res dolent de l'hotel.

2026-08-11 • via Nuitee
E
Eckstein • couple • fr
10
Wunderbar!
Pros:

Wunderbare Zimmer, sehr gepflegtes und schönes Restaurant. Eigentlich nur als Zwischenstopp gedacht, haben wir um 1 Nacht verlängert, weil es uns so gut gefallen hat. Für alle mit E-Auto: 2 Ladestationen stehen gratis zur Verfügung, und eine Bushaltestelle für Busse Richtung Andorra La V ist direkt vor der Tür.

2026-08-10 • via Nuitee
F
Fiona • couple • ch
7
2026-08-10 • via Nuitee
Q
queralt • couple • es
10
Pros:

Molt net, el personal molt amable i l’esmorzar molt bo.

Cons:

En el nostre cas, el meu marit medeix 1,86 mtr i el llit li quedava curt, per la qual cosa li sortien una mica els peus.

2026-08-09 • via Nuitee
L
Lars • solo_traveller • nl
8
Good stay
Pros:

Breakfast very good

Cons:

Expensive bottles of water from the mini bar

2026-08-05 • via Nuitee
E
Eduardo • solo_traveller • es
7
2026-08-05 • via Nuitee
T
Thierry • couple • fr
9
2026-08-03 • via Nuitee