Brookside

Hotels
•
Independent
8.4 (113 reviews)
Brook Lane, Cheshire, Chester, England, CH2 2AN , Chester , GB
44-1244-381943

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Facilities

Meeting rooms
Express check-out
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Good staff
Nice breakfast
Central location
Cons:
Room cleanliness issues
Room upgrade needed
Bar closed early

Categories

Cleanliness
7.68
Shower head in room needs some attention as appears to have build up of dirt or something on it.
Service
9.15
Staff and management very good and wait staff polite and had a lovely manner.
Location
8.69
Great for city.
Room Quality
7.64
Rooms need an upgrade.
Amenities
8.67
Standard quality for this hotel tier.
Value for Money
8.63
Standard quality for this hotel tier.
Food and Beverage
8.18
Breakfast good.
Overall Experience
8.55
Combined sentiment reflects a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:53

Property Description

Enjoy Stunning Views and Victorian Charm

Terrace and Garden Views: Relax and unwind while taking in the beautiful surroundings from the terrace and garden at our Victorian hotel.

Delightful Dining and Exceptional Service: Indulge in a delicious meal at Brook View Restaurant with a bar/lounge, or opt for room service for added convenience. Benefit from concierge services, a business center, and more during your stay.

Comfort and Connectivity: Feel at home in our well-equipped guestrooms with complimentary Wi-Fi, DVD players, and private bathrooms. Plus, stay entertained with digital programming for your enjoyment.

Ready to experience all that Brookside has to offer? Book now for a memorable stay near iconic Chester attractions.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.4
Based on 113 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
F
Frank
10
Pros:

It’s worth the money no complaints

2025-10-12 • via Nuitee
B
Brant
6
Pros:

We wanted a somewhat old-fashioned and traditional experience, but the hotel was a little too old fashioned. Because it was October, the lack of air conditioning wasn’t a problem - but it would be a different story if it was a really hot summer day.
There seemed to be ample parking, but both nights that we returned from supper about 8:00pm, the lot was full of vans and there was no where to park. The staff were helpful in my finding on street parking, but it was a very narrow street and I was concerned about my rental car getting side-swiped.

2025-10-03 • via Nuitee
M
mary
10
2 night stay.
Pros:

Staff and management very good and wait staff polite and had a lovely manner. Breskfast good.
Shower head in room needs some attention as appears to have build up of dirt or something on it.

2025-09-13 • via Nuitee
C
Christopher
10
Warm welcome
Pros:

All very nice and happy.

2025-07-27 • via Nuitee
A
Antony • family
4
Pros:

Great for city, rooms need an upgrade bar closed early

2025-07-12 • via Nuitee
B
Bruce
10
Pros:

friendly staff

2025-06-28 • via Nuitee
N
Nicola • family
10
Pros:

Provides shampoo, shower gel, hairdryer. Clean and comfortable beds and good breakfast. Pleasant helpful staff. Convenient for what we wantes to do. Stayed many times. Hotel a bit dated in terms of decor and comment on that as that may be important to others but isnt to me. All pluses for my wants and needs = outweigh that)

2025-06-21 • via Nuitee
D
Denise
10
Pros:

The staff are very friendly and helpful and it is very convenient to the university

2025-06-02 • via Nuitee
C
CR
8
Pros:

Quiet location within 20 mins walk of Chester. Didn't eat there only because we were traveling to and from Liverpool
I would stay there again

2025-05-31 • via Nuitee
B
Bert E
10
Quaint
Pros:

Quaint place to stay. Close to centre of Chester. Great breakfast.

2025-05-26 • via Nuitee
I
Ian • family
8
Pros:

Quite good indeed!

2025-05-18 • via Nuitee
D
Dennis
10
Great stay at the Brookside!
Pros:

Very restful hotel. Very comfortable, with good atmosphere. Exellent breakfasts. Good location for city access without all the noise of the centre. One small peoblem: the shower in room 19 has a pumped hot water system which swamps the cold water feed. The pressures need balancing, as the shower tends to scald.

2025-04-28 • via Nuitee
A
Alastair
10
Squeaky clean and comfortable!
Pros:

Really pleased with my stay. My room was squeaky clean and very comfortable. I was welcomed by the proprietor, who was very helpful, as was everyone else that I met. This is a gem of a property that is close enough to be a short walk from the city centre, but away enough to be quiet and relaxing. Definitely recommended!

2025-04-25 • via Nuitee
P
Penny
8
A quiet night
Pros:

I stayed on a Sunday night and there was no ine around. The hotel and surrounding area, was very quiet. Everything worked as it should.

2025-04-14 • via Nuitee
L
Linda
10
Weekend break
Pros:

Excellent as always

2025-04-07 • via Nuitee
L
lee
10
Pros:

the staff were great ,will be staying again

2025-04-06 • via Nuitee
M
Michelle • partner
10
Pros:

Lovely owner and friendly staff. Was able to park the car early. Didn’t opt for the meals due to other arrangements. Nice and clean room, brilliant shower.

Would suggest extra pillows being available for the bed, but that is a personal preference. Would definitely stay again.

2025-04-05 • via Nuitee
E
Edward
8
Pros:

Cosy room; great breakfast; excellent service. However: car park cramped, and pricing for a single night excessive.

2025-03-31 • via Nuitee
J
Janet
8
Good location
Pros:

Great location to walk in to city centre

2025-03-30 • via Nuitee
C
Chris
8
Good location
Pros:

Hotel room was a bit small to move around.
However bed was super comfortable. The traffic noise from nearby road is noticeable specifically after 5am though I am a light sleeper.
Shower could do with good clean there were black stains on silicon/grout.
Staff very helpful and breakfast good value specially recommend the scrambled eggs and smoked salmon.
Handy location for visiting the city walls of Chester.

2025-03-26 • via Nuitee