InTown Suites Extended Stay Chattanooga TN - Airport

Having to go to the dumpster to smoke.

I booked a room and got to Chattanooga TN expecting to relax after 6 hour drive and just to arrive on time and they say they sold out of room the manager wasn't any help and never tried to fix the problem. Meanwhile I'm watching people check out. And they took deposit from my card never received it back.

I was kicked out over a service dog that was in the room for 45 minutes, literally 30 minutes after I paid $394 for a week stay, the maintenance man called the office and said I had a dog in my room failed to say it was my brother a retired veteran that stopped to say hello with his service dog. The manager never bothered to ask any questions instantly deactivated my room key and when I tried to speak to said manager over the phone I was yelled at and hung up on and refused a refund!! Apparently this has happened to other guests and was told good luck in getting my refund and as told I have not and will not receive my money back. I was not aware until staying in my room of the drug activity either it is rampant in this place and the staff is very well aware had i known i would have never considered this property and never will again. I am in the process of filing a law suit over my money thats a lit of money to keep from me and even spoke with a agent named Kevin when called main number and was told I took all property steps of making my brother take the dog off the property cause I feared losing my room as it is a no pet policy however I did read on their policy and it said service animals always welcome apparently thats a lie.

My room was very nasty was not clean stains on the carpet and bugs everywhere I had bugs on me and my son while sleeping stove barley work it has a shortage the bathroom tub was very nasty stained really bad bugs all in the bath tub crawl everywhere the side of the base bored is off the walls holes in it refrigerator with bugs and dead bugs room smelt very bad also my son is artistic and we was going somewhere on the fourth he didn't won't to go so he went to the office and told them I would not let him in the room which why would i leave him there and he is only 13 and has a disability so the man that works there name sam told my son to come and get so I went to the office and he told me what my son said and I told him the same thing i am not leaving my son here he is not old enough so sam said when a child come to him and say that he calls the police I said why you didn't call them and why would you call the police when i told you what was going on and also my mom even told sam what was going on because she was on the phone the hole time and he said he said he was going to call the police i need to get off his property and i told him you put me out for what because my son didnt won't to go to my sister house the police came and I got put out and did not even get a refund or some of my money back and I had 5 days left there

I booked a room in booking. Com and reserved my room to get there and they say there sold out of room smh WHAT??

Cucarachas 🤢 un olor horrible a marihuana tanto en mi habitación como en los pasillos, los pisos de los pasillos y las paredes dan asco, colillas de cigarrillos y cigarros desde la entrada a mi cuarto, en el pasillo y hasta en las escaleras, inclusive Pampers usado dejado en las escaleras y lo peor de lo peor la habitación JAMÁS era como las que muestran en su página es totalmente feo, pequeño el aire sin ventanillas y súper ruidoso, la habitación se veía oscura y adicional se unían el olor a edificio viejo junto con la de marihuana que horror 😢la mesita para guardar ropa no había quien la usara, tenía cucarachas y un olor feísimo, la nevera estaba sucia terminé limpiándola yo y tuve que colocar un vaso dentro porque botaba agua 🤦‍♀️y si sigo no termino, pero algo importante cuando se le preguntó porque engañaban poniendo esas fotos cuando no es real la explicación fue que esos cuartos que demuestran son los exclusivos 😂😂😂 que risa, solo aguante allí tres días 🫣de catorce que realmente eran, perdí el dinero pero creo que no e sido el único gracias a Dios donde estoy ahora respiro tranquilidad, aire limpio y hasta ahora cero quejas de este hotel 🏨 que tengan suerte adiós 👋🏼

I have received 2 imcfease in 2 weeks without being notified I enjoy the location. Grocery store is right next door