ibis Trujillo

Hotels
ibis
9.8 (302 reviews)
Calle Santa Teresa de Jesus 149 Urbanizacion La Merced , Trujillo , pe

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable stay
Good location
Friendly staff
Cons:
Service not meeting expectations
High cost of breakfast
Some cleanliness issues

Categories

Cleanliness
9.68
Several mentions of cleanliness, though some found hair in the sheets, impacting the score.
Service
10
Generally positive feedback on service, though some complaints about services not being fulfilled.
Location
10
Multiple reviews highlight good location and convenience.
Room Quality
9.68
Some issues with comfort and cleanliness noted, impacting the overall quality.
Amenities
9.68
Lack of a gym and pool mentioned, leading to a lower score.
Value for Money
9.68
Comments on the high breakfast cost suggest it could improve.
Food and Beverage
9.68
Breakfast quality has been highlighted as poor and repetitive.
Overall Experience
10
Overall positive experiences, with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:30

Property Description

City Views and Convenient Location
Enjoy stunning city views from the comfort of your room at ibis Trujillo, conveniently located just 1.4 km from Mayorazgo de Facalá House.

Modern Amenities and Services
Experience a 4-star stay with air-conditioned rooms featuring free WiFi, flat-screen TVs, and room service. The hotel also offers a shared lounge, a 24-hour front desk, and tour organization for your convenience.

Nearby Attractions and Airport Shuttle Service
Explore popular landmarks like Trujillo City Cathedral and Trujillo Main Square, all within reach. Cap. FAP Carlos Martínez de Pinillos International Airport is just 11 km away, with a paid shuttle service provided by the hotel.

Book your stay at ibis Trujillo now for a memorable experience!

Important information:

The rate does not include the 10% service charge.

According to Peruvian tax regulations, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional 18% general sales tax.
To be exempt from this 18% additional fee, guests must present a copy of their immigration card and passport, proving a stay of less than 59 days and the reason for travel. It is necessary to present both identification documents to qualify for the sales tax exemption. Otherwise, you must pay the indicated fee. This rate will be applied per room when the room is shared between exempt and nonexempt guests from the payment of said sales tax.

Foreign guests who request a printed invoice will be charged this 18% general sales tax fee, regardless of the length of their stay in Peru. This supplement is not automatically included in the total amount of the reservation.

Guests are required to present a valid ID upon check-in. In accordance with Law 30802, the establishment does not admit the entry of minors under 18 years of age who are not accompanied by their parents or a duly accredited legal guardian. All minors under 18 years of age must present an ID card or passport to verify their identity.

This property allows pets up to 15 kg, which must present the required vaccination record and sign a liability form upon check-in. This service costs PEN 64 per night. A maximum of 1 pet is allowed per room.

Please inform ibis Trujillo in advance of your expected arrival time. To do this, you can use the special requests box when making your reservation or contact the property directly. Contact details appear on the booking confirmation.

All special requests are subject to availability and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.8
Based on 302 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
M
Milko couple pe
8
2026-08-29 via Nuitee
P
PATRICIA solo_traveller pe
9
Calidad y buena ubicación
Pros:

El personal muy amable

2026-08-29 via Nuitee
P
Paul solo_traveller au
8
2026-08-26 via Nuitee
L
Lourdes solo_traveller pe
10
2026-08-24 via Nuitee
R
Rodrigo couple pe
10
Pros:

Precio Calidad y la limpieza.

Cons:

La tv se paraba malogrando y no era Smart TV

2026-08-24 via Nuitee
H
Hernan couple pe
9
2026-08-23 via Nuitee
A
ALAN J. family_with_children de
1
Disappointed
Cons:

First night, No sofa bed set as booked, had to wait in the lobby for it to be set before heading to the room.
Second night, No blanket left on the sofa bed, had to call twice the reception and wait too long for a blanket in order to sleep. Plenty defects around the bedroom as shown in pictures below.
Lack of explanation about the laundry prices, I understand each type of clothing has a unique and separate price, brought a lot of clothes, I was only told the total amount was 373 soles and then I saw I was charged 474 soles , 15% Tax plus 10% service, they should mention about the 15% tax and the 10% service fee to be aware of.
The fussball table in front of the elevators is broken and unmaintained. Very noisy at nights as there are bars nearby, window bedrooms could be soundproofed. The room was very small and not enough space to walk through it around.
No mini bar. One of the Led lights by the head board blinking, had to report it to be changed.
In other words, they did not give me a decent bedroom and lack of proper communication. The room and laundry service a total RIP-OFF!

2026-08-22 via Nuitee
D
Danilo solo_traveller pe
8
Pros:

La ubicación y trato amable del personal

Cons:

El televisor pequeño para la habitación. El cable se desconecta seguido y se va el volumen

2026-08-22 via Nuitee
S
Siu solo_traveller pe
8
Pros:

La habitación muy comoda

2026-08-22 via Nuitee
S
Siu solo_traveller pe
8
Pros:

La comodidad y las instalaciones

2026-08-20 via Nuitee
S
steven solo_traveller us
8
Nice modern hotel in good location
Pros:

Clean, nice comfortable bed. Efficient check in

Cons:

Shower was okay but water temp varied on its own

2026-08-18 via Nuitee
M
Manuel family_with_children pe
9
Pros:

El baño limpio

Cons:

Todo estuvo bien

2026-08-15 via Nuitee
M
MONICA LILIANA extended_group pe
5
no cumplió mis expectativas ni de mi compañero de trabajo
Pros:

Me había hospedado en varias oportunidades, por la buena relación costo-beneficio y por el buen desayuno,

Cons:

Pero esta vez pagué caro, no incluía desayuno, no había jabón en barra, ni loción de baño, ni acondicionador de cabello, se disponía de la misma solución para baño y shampoo. Me desmotiva volver a hospedarme. Espero mejoren el servicio.

2026-08-15 via Nuitee
D
Diana García solo_traveller pe
10
2026-08-14 via Nuitee
R
Romain couple fr
8
2026-08-13 via Nuitee
J
Jorge extended_group pe
9
Excelente
2026-08-09 via Nuitee
A
Alfredo solo_traveller us
9
Viajero de paso.
Pros:

Cené tarde, Una dieta de pollo. Suficentemente buena. Partí antes del desayuno.

Cons:

El agua de cortesía no es embotellada sino una jarrita con agua filtrada. Siendo agua filtrada, bien podría poner una buena jarra sin que sea un costo significativo.

2026-08-08 via Nuitee
C
Carlos extended_group pe
10
2026-08-06 via Nuitee
C
Cristian Alejandro solo_traveller pe
10
Pros:

La ubicación y atención.

2026-08-03 via Nuitee
P
Paola couple fr
10
2026-08-03 via Nuitee