Moxy Miami South Beach

Amazing Stuff, Tomas was very helpful and kind .

I had an exceptional experience thanks to Tomas at the front desk. He truly made my day today with his professionalism and genuine kindness.

Tomas went above and beyond to make sure everything was perfect. He didn’t just do his job, he made me feel valued, and completely taken care of. He exceeded every expectation.

It’s rare to come across someone so dedicated and personable. Tomas is a true asset to the team, and because of him, my experience was easily 5-star. Thank you for making my stay so memorable!

Arrived early with zero expectation of getting into my room — Thomas and Mica made it happen anyway. They were professional, funny, and genuinely kind about the whole thing. Exactly the kind of welcome you hope for but rarely get.
Next morning at I noticed every guest was happy, people were actually talking to each other, and Michal greeted me by name before I had one sip of coffee. By NAME. That's the kind of thing you remember.
Moxy South Beach has great vibes, but the people running it are the real reason to book. Come back? Absolutely.

very good location excellent staff specially the check in manager Tomas helped us with early check ..would highly recommend wanted to have a great time at Miami beach

Our check in was great! Solange was so helpful explaining all the details of our stay.

at the beginnig we encoutered some issues but Tomas helped us out and the overnight stay and the other things were awesome

I am surprised the hotel is a 4* the room cleaning hardly happens and rooms are so small! No full sized draws or wardrobe! I was placed on the second floor and it just looks at an alley that is filthy

Soo we checked in one night and promptly checked out the next morning. I am not sure if the (little) research we did was sufficient, however this hotel may be 3 stars at best. We had a room on the 2nd floor with one king bed and that is all (literally). I would liken it to more of a premium hostel-like situation vs. an actual hotel and I say this because I am not sure who the demo to this hotel is? First off, the smell when walking in is a bit extreme - i can appreciate a hotel scent, but this scent was too intense and not enjoyable. Next was the room - again we didn't see all the rooms, but i feel like there should be a place to put your things and this had NOTHING. there was a contraption on the wall where you could hang garments but with two of us there was nowhere to sit other than the bed and with a full suitcase was impossible to maneuver around - we had to step over the bed to get to it. I could go on and on. Next is the cold, non-carpeted floor; now whether you prefer carpet or not is absolutely individual, but carpeting is a nice touch and not so cold feeling. We didn't experience much else at the hotel and i do feel the reviews are hyped. Alas, we did leave and found a Hilton some blocks down with at least a desk area to put our things and room to walk.

Had an awful and long check in, they tried to do me out of money, didn’t have a clue what they were doing was there nearly an hour, not what you need after late flight. Sent us to a room that was already taken . Got new room and couldn’t swing a cat . No space for cases we were jumping over them. Can see through the showers from outside. It’s for young people. the hall carpets need a good clean. Won’t be back

Lage, Vibe

Great location, clean room, fun hotel design, wonderful customer service. Radu & Lucca at Serena bar were great, giving us restaurant recommendations and a special treat for our honeymoon!

Good location, nice furnitures and we can leave our luggages in the hotel after check out, till our uber start to the airport.

One of the worst hotels I've been to in the USA. A room being small is one thing, but it not containing closets or drawers is a whole new level. The bathroom and shower stall smelled; the furnishings are old and in disrepair; our safe was not working on our first day, asked multiple times to be fixed and never happened; pool water is cloudy; only one small pillow per person. The only win was the friendly staff, but they don't act on promises. I've been to better youth hostels in my 20s in the 1990s.