Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Tour desk
Soundproof rooms
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Cons:
Poor cleanliness
Old room conditions
Inconsistent service quality

Categories

Cleanliness
5.46
Concerns about insufficient cleaning were mentioned, with reports of dirtiness in the room.
Service
6.93
Mixed reviews on service quality; some staff were helpful but overall there were significant complaints.
Location
8.47
The location was frequently praised for its convenience and safety.
Room Quality
5.92
Rooms were noted to be old and in need of maintenance, with issues regarding noise.
Amenities
6.45
Some amenities were appreciated, but overall lack of necessary items was reported.
Value for Money
7.41
Good value given the location, but expectations for quality were not fully met.
Food and Beverage
7.96
Breakfast received positive remarks; overall food quality satisfactory.
Overall Experience
7.43
Mixed experiences overall, with satisfactory aspects but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Luxurious Accommodation

Arte Hotel in Santa Marta offers a luxurious stay with air-conditioned rooms, free WiFi, and stunning sea views from some units. Each room comes with a private bathroom, wardrobe, balcony, flat-screen TV, and free toiletries, ensuring a comfortable and convenient experience for guests.

Convenient Amenities

This 4-star hotel provides a range of amenities for guests to enjoy, including a garden, shared lounge, terrace, restaurant, bar, business centre, and snack bar. Whether you're looking to unwind or stay productive, Arte Hotel has you covered.

Prime Location

Situated near popular attractions like Bahía de Santa Marta Beach and Santa Marta Marina, Arte Hotel offers easy access to the best of the city. With multilingual staff and bike hire available for exploring, your stay is bound to be memorable.

Book your stay at Arte Hotel for a luxurious and convenient experience in Santa Marta.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 450 reviews
Cleanliness: 5.46
Service: 6.93
Location: 8.47
Room Quality: 5.92
Amenities: 6.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
Y
Yhoan • couple • co
6
El hotel no es 4 estrellas, debería ser 2
Pros:

La vista a la playa y la amabilidad del personal

Cons:

La cama estaba mala, la luz del baño no funcionaba, la televisión tampoco, el balcón no habría

2026-02-13 • via Nuitee
Ángela • solo_traveller • co
8
Pros:

Ubicación del hotel, el personal del hotel es muy amable, las instalaciones 🥰

Cons:

Los muebles de la habitación olían a perro y gato el olor era muy fuerte en incómodo

2026-02-11 • via Nuitee
C
Carlos Alberto • solo_traveller • co
1
Pésimo
Pros:

Por página muestran y precio y te terminan cobrando otro que mal

Cons:

Atención pésima

2026-02-09 • via Nuitee
A
AURA • family_with_children • co
3
Pros:

El lugar es bonito

Cons:

El servicio pésimo, no me dieron toallas, ni sábanas, ni jabón, no me dieron control del TV y el que me dieron, no servía.

2026-01-22 • via Nuitee
D
Diana • couple • co
8
Buena
Pros:

Central vista al mar

Cons:

El baño tiene vidrios trasparentes visibles en los apartamentos del frente, al ducharse te pueden ver

2026-01-22 • via Nuitee
M
MARTHA • solo_traveller • co
5
Las fotos no se parecen a la instalaciones, mucho filtro en esas fotos
Pros:

La habitación era súper vieja había mucha humedad, la ventana estaba va en mala condiciones y hacía que la brisa generara un ruido constante y feo

Cons:

Todo

2026-01-20 • via Nuitee
N
Natalia valentina • family_with_children • co
5
2026-01-20 • via Nuitee
J
Juan Pablo • solo_traveller • ar
9
2026-01-19 • via Nuitee
L
Liliana • couple • co
1
Malo
Cons:

Recién llegamos al hotel, nos dieron la llave de la habitación que habíamos reservado, no tuvimos acompañamiento en ello, así que nos dirigimos solas a recibir la habitación encontrándonos con la cama más sucia y desordenada que habíamos visto en la vida.

2026-01-19 • via Nuitee
C
Camille • solo_traveller • fr
3
2026-01-19 • via Nuitee
Y
Yonathan • family_with_children • co
6
Pros:

Personal amable y buen desayuno

Cons:

Al parecer se encontraban en mantenimiento

2026-01-19 • via Nuitee
N
Nelson • solo_traveller • co
10
2026-01-19 • via Nuitee
D
Dago • family_with_children • co
9
Pros:

Las instalaciones
El trato
Y la tranquilidad

2026-01-19 • via Nuitee
A
Alberto • family_with_children • co
8
Cons:

En la recepción siempre estaba un gato , no creo que sea buena impresión para el cliente , tampoco me gustó mucho que no había buena comunicación entre el personal, preguntaban la misma cosa diferentes personas

2026-01-19 • via Nuitee
V
Vanessa Paola • family_with_children • co
5
2026-01-18 • via Nuitee
W
Wendy • family_with_children • ca
7
2026-01-17 • via Nuitee
T
TAMAYO TAMAYO • family_with_children • co
8
Pros:

Ubicación

Cons:

Nada

2026-01-16 • via Nuitee
C
Carlos • family_with_children • co
2
Cons:

Habitación con muy mal aire acondicionado y sin ninguna ventilación. Era insoportable.
Acceso a una cuadra de la playa, pero en un sector muy sucio y muchos chirretes, mala experiencia si se viaja con niños.
La atención pésima.

2026-01-16 • via Nuitee
H
Herrera • family_with_children • ar
10
2026-01-15 • via Nuitee
H
hernandez quintero • extended_group • co
10
2026-01-15 • via Nuitee