Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice breakfast
Cons:
Poor cleanliness
Old room conditions
Inconsistent service quality

Categories

Cleanliness
5.46
Concerns about insufficient cleaning were mentioned, with reports of dirtiness in the room.
Service
6.93
Mixed reviews on service quality; some staff were helpful but overall there were significant complaints.
Location
8.47
The location was frequently praised for its convenience and safety.
Room Quality
5.92
Rooms were noted to be old and in need of maintenance, with issues regarding noise.
Amenities
6.45
Some amenities were appreciated, but overall lack of necessary items was reported.
Value for Money
7.41
Good value given the location, but expectations for quality were not fully met.
Food and Beverage
7.96
Breakfast received positive remarks; overall food quality satisfactory.
Overall Experience
7.43
Mixed experiences overall, with satisfactory aspects but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Luxurious Accommodation

Arte Hotel in Santa Marta offers a luxurious stay with air-conditioned rooms, free WiFi, and stunning sea views from some units. Each room comes with a private bathroom, wardrobe, balcony, flat-screen TV, and free toiletries, ensuring a comfortable and convenient experience for guests.

Convenient Amenities

This 4-star hotel provides a range of amenities for guests to enjoy, including a garden, shared lounge, terrace, restaurant, bar, business centre, and snack bar. Whether you're looking to unwind or stay productive, Arte Hotel has you covered.

Prime Location

Situated near popular attractions like Bahía de Santa Marta Beach and Santa Marta Marina, Arte Hotel offers easy access to the best of the city. With multilingual staff and bike hire available for exploring, your stay is bound to be memorable.

Book your stay at Arte Hotel for a luxurious and convenient experience in Santa Marta.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 521 reviews
Cleanliness: 5.46
Service: 6.93
Location: 8.47
Room Quality: 5.92
Amenities: 6.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
O
Onassis • family_with_children • co
2
No volvería
Cons:

No está cerca de ser un lugar para hospedarse con tranquilidad. Muy sucio, descuidado y el servicio muy malo.

2026-07-24 • via Nuitee
C
Clinton • solo_traveller • vn
1
Nightmare hotel
Pros:

I liked the feeling of leaving the hotel to go to another one.

Cons:

Everything, there is nothing to like. The doors are termite infested, there are stains on the bedding and walls the paint is peeling from every wall and surface, the place is an absolute dump. I've slept in shacks in rural Vietnam in better condition.
Don't be fooled by the pictures, I left within 5minutes of checking in to go to a different hotel.

2026-07-23 • via Nuitee
A
Angelica • family_with_children • co
6
Pros:

La cama fue terrible y una habitación para 3 sin un buen aire y un ventilador

Cons:

La cama y q el aire acondicionado no funcionaba

2026-07-22 • via Nuitee
H
Herrera • couple • co
6
2026-07-21 • via Nuitee
P
pua • solo_traveller • co
1
Pésimo servicio, Muy caro para la calidad.
Pros:

Nada en absoluto

Cons:

Habitación con paredes malas, no sirvió el aire en mis dos noches, para el precio no tienen ningun jabón, la atención del personal es muy vaga.

2026-07-13 • via Nuitee
V
Vergara • solo_traveller • co
9
2026-07-11 • via Nuitee
R
Ronny • solo_traveller • co
4
2026-07-08 • via Nuitee
D
Delis • solo_traveller • co
3
Pros:

Solo la ubicación

Cons:

Está demasiado descuidado, la puerta principal con cerradura dañada, la pluma del lavamanos dañada, las paredes muy sucias, las almohadas feas, la cama suena mucho

2026-07-06 • via Nuitee
E
Eder • solo_traveller • co
9
Muy buenas habitaciones y ubicación
Pros:

Comodo

Cons:

Sus habitaciones

2026-07-06 • via Nuitee
E
ERVIN MARINO • family_with_children • co
4
2026-07-05 • via Nuitee
L
lopezbarrios • solo_traveller • co
10
2026-07-03 • via Nuitee
M
Maria Fernanda • couple • co
1
Cons:

Pésimo servicio al cliente, las instalaciones muy sucias, en muy mal estado, la cama muy incómoda, muy malos olores y el ascensor malo

2026-07-02 • via Nuitee
F
Fredy Humberto • solo_traveller • co
7
2026-07-01 • via Nuitee
M
Marlen Yuliana • extended_group • co
8
volveria
Pros:

la vista al mar fue algo excepcional

Cons:

los lugares deberian de acciarlos bien algunos lugares del hotel no olian bien

2026-06-30 • via Nuitee
R
Rangel • solo_traveller • co
10
2026-06-30 • via Nuitee
J
Juan Sebastian • extended_group • co
8
Buena, en relación calidad-precio, por mejorar, el desayuno, solo ofrecieron cayeye con huevos revueltos.
Pros:

Ubicación y lindo lugar, excelente vista les desayunar.

Cons:

Los colchones están muy regulares, no se puede dormir bien.

2026-06-28 • via Nuitee
A
Alejandra • extended_group • co
6
Estuve un fin de semana familiar y la verdad esperaba un poco más por el precio que pagué
Pros:

La ubicación

Cons:

Las fotos son muy distintas a la realidad, está descuidado frente a su pintura y acabados

2026-06-26 • via Nuitee
D
Diaz • family_with_children • co
8
Pros:

la vista desde el balcón, muy buena atención, es un lugar mágico y lleno de arte. Tiene ascensor. Gracias a Dios!!!

Cons:

un poco oscuro

2026-06-26 • via Nuitee
M
Moreno Murillo • couple • co
5
2026-06-25 • via Nuitee
C
Cindy • family_with_children • co
5
Aceptable
Pros:

La ubicación excelente

Cons:

Instalaciones muy deterioradas, no servía el TV y el colchón súper duro . No hicieron la limpieza. El desayuno esperar una hora para unos huevos y dos patacones más jugo , no deberían ofrecerlo ya que está lejos de ser un desayuno . No hay baño en las zona social. Lástima tiene potencial el Hotel pero falta una buena administración e inversión . Excelente ubicación y una buena vista.

2026-06-24 • via Nuitee