Tru by Hilton Columbus Airport

Hotels
•
Tru by Hilton
9 (596 reviews)
2845 AIRPORT DRIVE, Columbus, Ohio, 43219 , Columbus , US
1-614-4753200

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free airport transportation
Free breakfast
See all facilities

Review Highlights

Pros:
Helpful and pleasant staff
Clean and modern rooms
Good breakfast options
Convenient location
Cons:
Dirty bed linens and pillows
Noise from adjacent rooms
Small room size

Categories

Cleanliness
8.14
The bed and pillows were dirty which affected overall cleanliness perception.
Service
9.61
Guests complimented the helpfulness and friendliness of the staff during their stay.
Location
9.15
The hotel is conveniently located close to many restaurants and attractions.
Room Quality
8.6
Rooms described as small, but comfortable and clean overall.
Amenities
9.13
Good breakfast and free parking were noted as positive points.
Value for Money
8.59
Good value based on location and amenities offered.
Food and Beverage
9.14
Breakfast options were mentioned positively, though some variety could be improved.
Overall Experience
9.61
Overall, guests had a positive experience and many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:02

Property Description

Experience comfort and connectivity at Tru by Hilton Columbus Airport, your ideal retreat in the heart of Northeast Columbus.

Recreation and Wellness
Stay energized with our state-of-the-art fitness center, ensuring your health regimen continues during your travels.

Complimentary Delights
Enjoy a delicious complimentary continental breakfast served daily from 6:00 AM to 10:00 AM, perfect for fueling your day of exploration.

Convenient Amenities
Our well-appointed guestrooms feature LCD televisions, free Wi-Fi, and coffee/tea makers, while the complimentary 24-hour airport shuttle allows for seamless travel to and from John Glenn Columbus Intl. Airport.

Discover the perfect blend of relaxation and convenience—book your stay at Tru by Hilton Columbus Airport today!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9
Based on 596 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.61
T
Troy • couple • us
8
2026-03-28 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-03-25 • via Nuitee
T
Tiffany • couple • us
10
2026-03-25 • via Nuitee
J
Jessica • couple • us
10
2026-03-22 • via Nuitee
S
S • solo_traveller • us
10
2026-03-16 • via Nuitee
J
Judy • family_with_children • us
4
Could have been way better. Very disappointed
Pros:

It was in a nice spot for a cheap stay

Cons:

We walked in and they asked if we still wanted to stay due to some rooms not having power but we didn’t have a choice since we had a tournament that weekend. We went to our room and no power in the bathroom and they didn’t offer a discount or a different room or anything. Also no elevator and breakfast was sub par.

2026-03-15 • via Nuitee
E
Ewald • family_with_children • us
7
2026-03-15 • via Nuitee
K
Karen Y Christmas • family_with_children • us
10
Tru is truly a great place to stay.
Pros:

It was easy to access an close to the interstate. Centrally located, and although very close to the airport, was very quiet. Dog friendly with ample space for dogs to walk around and go potty. I would stay here again when I return to Columbus, Ohio!

Cons:

No microwave, could have had better lighting.

2026-03-13 • via Nuitee
T
Tovar Garcia • solo_traveller • us
10
2026-03-13 • via Nuitee
M
Muto • couple • us
10
Pros:

Will definitely stay there again!!
Loved the modern feel and the casual setting!

2026-03-13 • via Nuitee
K
Kendyl • family_with_children • us
1
Would
Cons:

Our teams windows got smashed out only to find out from staff that this is a recurring issue… they stated their cars have been broken into several times. The staff had cards to hand out to people for glass repair. I called for early check in the day before was told that was fine traveled all the way from Michigan to be told there were no rooms available for 2 hours. I had to ask her to call the cleaning people to see if was actually going to be 2 hours or if one would be available at any time sooner. The bed has a platform around the mattress that looks like it has not been vacuumed out since it was put together.

2026-03-10 • via Nuitee
V
Veronica • extended_group • us
9
very good
Pros:

The Staff were very helpful and went over and beyond; letting us check in early since we got there way earlier than we expected. Staff would go outside to just check on cars; which helped me feel safer as well.

Cons:

A working hair dryer.

2026-03-03 • via Nuitee
F
Fawn • solo_traveller • us
9
Pros:

Convenient location less than a mile com rental car return.

Cons:

Went to breakfast and almost everything was gone before they restocked. Had to ask them to put more food out

2026-03-02 • via Nuitee
D
D'Nisha • couple • us
8
Would stay again.
Pros:

I really liked all the modern touches.

Cons:

Shower hot water didn't get that hot.

2026-02-27 • via Nuitee
D
Deirdre • couple • us
8
Nice! We will always stay here when we come to Columbus
Pros:

We’ve stayed here several times and it’s always nice, clean, and the staff is always friendly.

Cons:

Shower was Luke warm

2026-02-26 • via Nuitee
H
Holly • couple • us
10
Short stay but clean quite and comfortable
Pros:

Clean great location

Cons:

N/a

2026-02-24 • via Nuitee
B
Bob • couple • us
10
A great hotel for a great price!
Pros:

The room was very comfortable and modern. The breakfast was very good. We were in town for a function for Bridge Credit Union and will stay here again.

Cons:

Nothing. Everything was great.

2026-02-23 • via Nuitee
C
CARA • couple • us
8
2026-02-23 • via Nuitee
H
Heather • family_with_children • us
10
Enjoyed my stay . The beds could have been better
Pros:

It was clean staff was friendly

Cons:

The beds are not comfortable. Hard

2026-02-23 • via Nuitee
S
Shannon • solo_traveller • us
6
A clean, friendly stay with good staff, but ongoing communication issues and design choices that didn’t justify the pric
Pros:

-The staff on site were consistently friendly, welcoming, and professional.

-The room was clean, and the property overall felt well maintained.

-A couple of minor room issues came up, but they were addressed quickly.

-The general manager followed up with a very kind and professional email once I reached out, and the billing issue was ultimately resolved.

Cons:

-Communication was the main issue during my stay. I was double-charged and had to discover the error myself. Attempts to reach the hotel during travel layovers went unanswered, despite being told someone would call me back.

-There were a few other moments where communication felt lacking, which was frustrating, especially while traveling internationally.

-There is no coffee or tea in the room; you have to go downstairs for it. There are no closets just a few hooks on the wall.

-While the hotel presents as upscale, the experience felt more like innovation for innovation’s sake rather than being designed with guest comfort in mind. For the price, the layout and amenities left something to be desired.

2026-02-08 • via Nuitee