Ilios Malia Hotel Resort

Hotels
8.2 (496 reviews)
Mattheou Zachariadi 43 , Malia , GR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and pleasant pool
Good location / great views
Always available sun loungers (when functional)
Staff quick to offer solutions
Nicely placed property
Clean/tidy reported by some guests
Suitable for budget/young travellers
Cons:
Rooms dirty or not cleaned thoroughly
Rooms outdated and not as pictured
Noise from nearby bars/main street
Insufficient or only single air conditioning unit
Parking too small / poorly managed
Food and drinks overpriced and disappointing
Broken sunbeds / missing jacuzzi
Uncomfortable beds
Reports of rude management and isolated physical incident
Guest reports of damaged rental car and poor handling by staff

Categories

Cleanliness
7
Multiple guests reported dirty rooms (hair, stains, unvacuumed floors) and inconsistent housekeeping; cleanliness is below ideal but not uniformly terrible.
Service
10
Staff repeatedly described as very friendly and helpful, often providing solutions; isolated reports of rudeness and serious incidents exist but majority praise the personnel.
Location
9.5
Location praised as ideal and convenient with great views in some reviews; noise from nearby bars/main street noted, but many guests still valued the position.
Room Quality
7
Rooms reported as dated, worn, not matching photos, with issues like poor soundproofing, leaking and limited/insufficient air conditioning.
Amenities
9.6
Pool and outdoor facilities are frequently praised (clean, available loungers), though some amenities are missing or broken for some guests (no jacuzzi, some sunbeds broken, AC limited).
Value for Money
7
Several guests felt the hotel was overpriced for room condition and food/drink quality; others regarded the overall package (location, pool, service) as acceptable value.
Food and Beverage
7.5
Food and drinks were described as disappointing and overpriced by some guests, while others did not comment; not a strong point overall.
Overall Experience
8
Mixed overall: many guests highlight excellent staff, pool and location, but recurring issues (cleanliness, dated rooms, noise, parking and a few serious incidents) tempered stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 09:57

Property Description

Luxurious Accommodation
Experience a stay at Ilios Malia Hotel Resort, a 3-star property in Malia offering air-conditioned rooms with modern amenities including free WiFi and private bathrooms. Relax in the seasonal outdoor pool or unwind in the hot tub during your stay.

Convenient Facilities
Enjoy the convenience of free private parking, a garden, and a shared lounge at the hotel. With a 24-hour front desk, desk space, and flat-screen TVs in all rooms, your comfort and needs are well taken care of at Ilios Malia Hotel Resort.

Ideal Location
Located less than 1 km from Central Malia Beach, this hotel is also close to Alexander Beach and other popular attractions. Take advantage of the paid airport shuttle service for a hassle-free journey to and from Heraklion International Airport. Book your stay now at Ilios Malia Hotel Resort for a memorable vacation experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 496 reviews
Cleanliness: 7
Service: 10
Location: 9.5
Room Quality: 7
Amenities: 9.6
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8
G
gustavsson • solo_traveller • se
6
Nära till allt
Pros:

Bra läge. Väldigt trevlig personal. Kom under lågsäsong så det mesta i byn nedstängt. Hotellet är nog perfekt för yngre publik under högsäsong, pool och partygatan precis utanför :)

Cons:

Skulle bara sova i Malia två nätter så priset för rummet var utmärkt för min budget.

Kunde varit bättre utrustning i köket, ex vinöppnare, kniv, kastrull, etc

2026-10-29 • via Nuitee
A
Ary • couple • il
8
2026-10-27 • via Nuitee
F
Ferenc • couple • hu
8
2026-10-25 • via Nuitee
M
Michel • family_with_children • fr
10
2026-10-25 • via Nuitee
Наталья • couple • pl
10
2026-10-23 • via Nuitee
D
Daria • couple • pl
10
2026-10-22 • via Nuitee
M
martiska • couple • fr
7
2026-10-21 • via Nuitee
A
Anatolii • solo_traveller • ua
10
Pros:

Прекрасный персонал,хорошое расположения готеля.

2026-10-16 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

The staff were great so friendly and helpful...

2026-10-16 • via Nuitee
G
Gary • solo_traveller • gb
9
2026-10-16 • via Nuitee
T
Tiago • couple • pt
3
Pros:

Nada a dizer

Cons:

A experiência foi bastante insatisfatória, uma vez que as condições encontradas ficaram muito aquém dos padrões mínimos de higiene, limpeza, manutenção e conforto que considero razoáveis para qualquer estabelecimento de alojamento turístico.

Ao longo da estadia, deparei-me com diversos problemas que comprometeram significativamente a qualidade da experiência.

1. Ausência de rede móvel

O quarto não tinha qualquer rede móvel, dificultando as comunicações e a utilização normal do telemóvel.

2. Kitchenette em condições deficientes

A kitchenette encontrava-se em péssimo estado e necessitava urgentemente de uma renovação. O fogão e o forno eram antiquados e deveriam ser substituídos por equipamentos mais modernos e funcionais.

A única frigideira disponível encontrava-se extremamente suja e coberta de gordura. A loiça fornecida também apresentava condições insatisfatórias, necessitando de ser substituída. Para agravar a situação, não existiam utensílios básicos para lavar a loiça, dificultando a manutenção de condições mínimas de higiene.

3. Casa de banho em mau estado

A casa de banho encontrava-se em péssimas condições e apresentava maus odores, evidenciando a necessidade de uma remodelação urgente. Estas condições foram desagradáveis e comprometeram o conforto durante a estadia.

4. Falta de água quente adequada

A água aquecia razoavelmente durante a manhã, mas, à noite, já não atingia uma temperatura adequada. Esta situação dificultou a possibilidade de tomar banho em condições de conforto, especialmente depois de um dia passado fora do alojamento.

5. Limpeza deficiente e roupa de cama manchada

O serviço de limpeza foi claramente insatisfatório. Os lençóis e as toalhas nunca foram mudados durante toda a estadia. Além disso, os lençóis apresentavam manchas, o que levanta sérias preocupações quanto aos cuidados de higiene e à preparação do quarto para receber hóspedes.

2026-10-16 • via Nuitee
E
Efthymia • solo_traveller • gr
7
Πολύ καλή εμπειρία, επαγγελματίες και για κρατήσεις τελευταίας στιγμής σούπερ!
Pros:

Οι κυρίες που το τρέχουν είναι καταπληκτικές, εξυπηρετικότατες και ευγενικές, κάνανε τη διαφορά σίγουρα, η τοποθεσία επίσης άριστη, μεγάλο το δωμάτιο και υπέροχη θέα.

Cons:

Το wifi κοβότανε και ξαναερχότανε, αδύναμο σήμα, όταν ταξιδεύεις για δουλειά, παίζει ρόλο! Μια στάλα εξοπλισμός παραπάνω στην κουζίνα, όπως ένα σφουγγαράκι για πλύσιμο των πιάτων θα βοηθούσε.

2026-10-15 • via Nuitee
L
Lantos • couple • hu
7
Pros:

A belváros központjában minden jól gyorsan elérhető.

Cons:

Meleg víz nem mindig volt.
A konyha sarok felszereltsége gyenge.

2026-10-15 • via Nuitee
M
Minna • couple • fi
9
Suosittelen
Pros:

Asiakaspalvelu erittäin ystävällistä, henkilökunta oli aina valmiina auttamaan.
Sijainti keskeinen; erityisesti vanha kaupunki, mistä löytyi loistavat paikalliset ravintolat, ihan lyhyen kävelyn päässä

Cons:

Huoneen sopivuus pariskunnalle hieman erikoinen. Ehkä paras kolmelle sinkulle.

TV:stä näkyi vain kolme kanavaa: yksi venäläinen, yksi kiinalainen ja yksi paikallinen - ehkä olisi voinut toivoa jotain muutakin...

2026-10-14 • via Nuitee
N
Nicola • couple • gb
10
I only ever stay at Ilios, I cannot fault the hospitality at the hotel ,I would highly recommend x
2026-10-12 • via Nuitee
O
Oleksandr • family_with_children • ua
10
2026-10-11 • via Nuitee
S
Sasa • solo_traveller • gb
10
2026-10-08 • via Nuitee
T
Tetiana • extended_group • ua
4
Pros:

В номере грязно, убирают плохо, в бассейне запах хлорки

2026-10-07 • via Nuitee
S
Stephan • solo_traveller • de
8
sehr günstiges Preis Leisungsverhältnis , fast geschenkt.
Pros:

Sehr gute Lage, sehr freundliches Personal. Erfreulich ist dass es neuestens einen Parkplatz in der Nähe gibt bei dem man sein Fahrzeug für 5 Euro pro Tag parken kann. Hoteleigenen Parkplatz hinter dem Hotel gibt es zwar, der ist doch etwas klein. Klimaanlage machte mein Zimmer in den letzten kalten Tagen schön warm.

Cons:

Etwas zu harte Matratze für meinen alten Silberrücken.

2026-10-07 • via Nuitee
O
Oksana • couple • ua
8
2026-10-07 • via Nuitee