Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Beautiful views
Clean facilities
Friendly staff
Cons:
Inconsistent service
Issues with some amenities
Breakfast and bar service needs improvement

Categories

Cleanliness
10
Guests noted the cleanliness of the hotel, but some areas for improvement were mentioned.
Service
10
Inconsistent service quality, with some experiences noted as excellent while others were lacking.
Location
10
Excellent location with beautiful views highlighted positively in multiple reviews.
Room Quality
10
Rooms were described as comfortable and well-kept, though a few guests had issues with amenities.
Amenities
10
Amenities received mixed reviews, with some facilities noted as insufficient for the hotel's capacity.
Value for Money
10
General perception of good value, especially for the location and quality.
Food and Beverage
10
Food quality had some positive feedback, but breakfast service did not meet expectations.
Overall Experience
10
Most guests enjoyed their stay overall, despite some drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:57

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Wellness Center
Indulge in rejuvenating massages and beauty treatments at our spa, complete with a heated indoor pool, private treatment rooms, hot tub, and Turkish bath. Stay active at the gym or explore the scenic Douro River just a short hike away.

Modern Amenities and Comfort
Relax in air-conditioned rooms with balconies offering picturesque mountain views. Unwind with entertainment from flat-screen TVs and DVD players. Each room includes a private bathroom stocked with complimentary toiletries and cozy slippers.

Experience the beauty of Cidadelhe's mountains at Hotel Douro Scala. Book your stay now for a tranquil escape amidst vineyards and luxury amenities.

Important information:

- Please note that set timetables apply for each meal included in the all-inclusive packages.

Guests should include their invoicing details (name, address and VAT number) in the Special Requests box when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 2135 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
Manuel • couple • pt
10
2026-07-18 • via Nuitee
H
Hugo • couple • pt
8
2026-07-18 • via Nuitee
T
Telma Regina • solo_traveller • pt
9
Escapadinha a dois
Pros:

De tudo no geral

Cons:

O que achei menos positivo foi o jantar, muito fraco para o preço

2026-07-18 • via Nuitee
T
Tania • couple • lu
10
2026-07-18 • via Nuitee
O
Olga Susana • family_with_children • pt
10
Muito relaxante e confortável.
Pros:

Tudo.

Cons:

Nada a registar

2026-07-18 • via Nuitee
P
Pedro • couple • pt
10
2026-07-18 • via Nuitee
A
Adriano • couple • pt
9
2026-07-17 • via Nuitee
A
Ana Sofia • couple • pt
8
2026-07-17 • via Nuitee
N
Nuno • couple • pt
8
simpática
Pros:

quarto, piscina, pequeno almoço e almoço bastante bons.

Cons:

fim de semana hotel lotado e não se terem precavido / antecipado em colocar mais espreguiçadeiras junto da piscina só quando tiveram fila de hospedes é que foram buscar mais.

2026-07-16 • via Nuitee
D
Duraes • solo_traveller • pt
10
2026-07-15 • via Nuitee
M
MARTINEZ • couple • fr
9
Un endroit hors du temps avec une imprenable.
Pros:

La vue. La chambre propre et de qualité. La piscine et le spa.

Cons:

Le repas du midi

2026-07-15 • via Nuitee
P
Pedro • couple • pt
10
2026-07-15 • via Nuitee
B
Bárbara • couple • pt
10
2026-07-14 • via Nuitee
P
Pedro • solo_traveller • pt
10
O melhor hotel do Douro
Pros:

Já fiquei algumas vezes neste hotel e irei ficar num futuro próximo outras tantas. Tem um charme único, não vive de “show off” e entrega tudo aquilo que é necessário para uma estadia 5 estrelas, relaxe, conforto, simpatia e comodidades.

Cons:

A única coisa a apontar é mesmo o banho turco que nunca funciona.

2026-07-13 • via Nuitee
I
Inês • solo_traveller • pt
8
2026-07-13 • via Nuitee
J
José • solo_traveller • pt
8
Espaço fantástico, para repetir.
Pros:

Serviço no geral excelente, só foi estadia e pequeno almoço, mas na próxima irei ao restaurante!

Cons:

Nada!

2026-07-13 • via Nuitee
A
Adriana • couple • pt
10
2026-07-13 • via Nuitee
D
Diogo • family_with_children • pt
10
2026-07-12 • via Nuitee
X
Xian Breogán • solo_traveller • es
10
2026-07-12 • via Nuitee
L
Luís • couple • pt
10
2026-07-12 • via Nuitee