Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Beautiful views
Clean facilities
Friendly staff
Cons:
Inconsistent service
Issues with some amenities
Breakfast and bar service needs improvement

Categories

Cleanliness
10
Guests noted the cleanliness of the hotel, but some areas for improvement were mentioned.
Service
10
Inconsistent service quality, with some experiences noted as excellent while others were lacking.
Location
10
Excellent location with beautiful views highlighted positively in multiple reviews.
Room Quality
10
Rooms were described as comfortable and well-kept, though a few guests had issues with amenities.
Amenities
10
Amenities received mixed reviews, with some facilities noted as insufficient for the hotel's capacity.
Value for Money
10
General perception of good value, especially for the location and quality.
Food and Beverage
10
Food quality had some positive feedback, but breakfast service did not meet expectations.
Overall Experience
10
Most guests enjoyed their stay overall, despite some drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:57

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Wellness Center
Indulge in rejuvenating massages and beauty treatments at our spa, complete with a heated indoor pool, private treatment rooms, hot tub, and Turkish bath. Stay active at the gym or explore the scenic Douro River just a short hike away.

Modern Amenities and Comfort
Relax in air-conditioned rooms with balconies offering picturesque mountain views. Unwind with entertainment from flat-screen TVs and DVD players. Each room includes a private bathroom stocked with complimentary toiletries and cozy slippers.

Experience the beauty of Cidadelhe's mountains at Hotel Douro Scala. Book your stay now for a tranquil escape amidst vineyards and luxury amenities.

Important information:

- Please note that set timetables apply for each meal included in the all-inclusive packages.

Guests should include their invoicing details (name, address and VAT number) in the Special Requests box when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

10
Based on 2247 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
J
Jose ruben • family_with_children • es
8
2026-10-30 • via Nuitee
R
Rui Marcelino Lopes • couple • pt
8
Excelente
Pros:

Localização, tranquilidade e simpatia
Jantar e peq almoço excelentes

Cons:

Casas de banho a necessitar de renovação

2026-10-29 • via Nuitee
J
João • couple • pt
8
2026-10-29 • via Nuitee
D
Diogo • family_with_children • pt
10
2026-10-28 • via Nuitee
P
Paula • couple • pt
10
Fui feliz no Douro Scala
Pros:

Pequeno almoço excelente, assim como o jantar e muita qualidade no atendimento dos funcionários.

2026-10-28 • via Nuitee
P
Pedro • couple • pt
8
2026-10-26 • via Nuitee
N
Nuno • family_with_children • pt
9
Pros:

Localização tranquila espaço moderno

Cons:

Poucos funcionários para o. Volume de clientes , nomeadamente no restaurante.
No duche quando se ligava o chuveiro superior acionava uma ventilação que era desconfortável tornando o espaço frio.

2026-10-26 • via Nuitee
D
David • couple • pt
10
2026-10-26 • via Nuitee
J
Joao • couple • pt
9
2026-10-26 • via Nuitee
F
Fernandes • couple • pt
10
Memorável
Pros:

Sítio

Cons:

Gostamos de tudo

2026-10-25 • via Nuitee
P
paulo • family_with_children • pt
10
Pros:

Funcionarios muito prestativos, simpaticos e disponiveis, as vistas sao incriveis e o quarto tinha comodidades a cima da média.
Fomos sem muito tempo, mas vamos voltar

Cons:

Relva da frente com muita agua e sem aviso, logo de manha sujei me todo.

2026-10-25 • via Nuitee
L
Lúcia • family_with_children • pt
10
2026-10-25 • via Nuitee
G
Gabriella • family_with_children • pt
10
2026-10-24 • via Nuitee
J
Jaime • couple • pt
7
Pros:

A vista, o pequeno almoço

Cons:

Limpeza dos vidros e não tiraram os copos usados após a limpeza do quarto

2026-10-24 • via Nuitee
F
filipa barreto • family_with_children • pt
10
Pros:

De toda a recepção dada desde o inicio da estadia, pois viajava de moto como nao tinha parque coberto arranjaram logo solução para pode.se proteger a mesma do orvalho, simpatia e hospitalidade, pequeno almoço fantástico todos os funcionários bastante atenciosos. Tudo extraordinário do início até ao final.

Cons:

Nada apontar

2026-10-21 • via Nuitee
M
mateus • family_with_children • pt
8
2026-10-19 • via Nuitee
R
RAN • couple • pt
10
2026-10-16 • via Nuitee
S
Silva • family_with_children • pt
10
Pros:

Localização,pequeno almoço

2026-10-16 • via Nuitee
N
Nicole • couple • pt
9
Relaxing and very enjoyable
Pros:

Location was excellent, parking was convenient, spa amenities were great and very friendly staff.

2026-10-16 • via Nuitee
P
Pedro • solo_traveller • pt
10
2026-10-15 • via Nuitee