Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable rooms
Beautiful views
Clean facilities
Friendly staff
Cons:
Inconsistent service
Issues with some amenities
Breakfast and bar service needs improvement

Categories

Cleanliness
10
Guests noted the cleanliness of the hotel, but some areas for improvement were mentioned.
Service
10
Inconsistent service quality, with some experiences noted as excellent while others were lacking.
Location
10
Excellent location with beautiful views highlighted positively in multiple reviews.
Room Quality
10
Rooms were described as comfortable and well-kept, though a few guests had issues with amenities.
Amenities
10
Amenities received mixed reviews, with some facilities noted as insufficient for the hotel's capacity.
Value for Money
10
General perception of good value, especially for the location and quality.
Food and Beverage
10
Food quality had some positive feedback, but breakfast service did not meet expectations.
Overall Experience
10
Most guests enjoyed their stay overall, despite some drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:57

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Wellness Center
Indulge in rejuvenating massages and beauty treatments at our spa, complete with a heated indoor pool, private treatment rooms, hot tub, and Turkish bath. Stay active at the gym or explore the scenic Douro River just a short hike away.

Modern Amenities and Comfort
Relax in air-conditioned rooms with balconies offering picturesque mountain views. Unwind with entertainment from flat-screen TVs and DVD players. Each room includes a private bathroom stocked with complimentary toiletries and cozy slippers.

Experience the beauty of Cidadelhe's mountains at Hotel Douro Scala. Book your stay now for a tranquil escape amidst vineyards and luxury amenities.

Important information:

- Please note that set timetables apply for each meal included in the all-inclusive packages.

Guests should include their invoicing details (name, address and VAT number) in the Special Requests box when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Dec 17, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 1914 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
magalhaes • family_with_children • pt
9
2026-03-07 • via Nuitee
A
André • solo_traveller • pt
8
Pros:

Quartos impecáveis. Super confortável. Piscina Interior perfeita

Cons:

o caminho para lá chegar é um pouco complicado. e os corredores e escadas estavam sujas

2026-02-25 • via Nuitee
P
Patrícia • extended_group • es
9
No alto da montanha o auge
Pros:

Excelente de 5 estrelas mesmo faz jus

Cons:

Acessos difíceis apesar da vista compensar, banho turco avariado e restaurante muito fraco

2026-02-24 • via Nuitee
J
joaquim • family_with_children • pt
9
Pros:

Sympatia do staff
Tranquilidade do sitio

Cons:

Acesso complicado devido a uma dérrocada .
Ma informaçao de estrada alternativa para chegar o hotel

2026-02-23 • via Nuitee
M
Manuel • family_with_children • pt
8
2026-02-23 • via Nuitee
L
Lima • couple • pt
8
2026-02-22 • via Nuitee
A
André • couple • pt
9
Amazing hotel and super staff that really made our stay amazing
Pros:

Super attentive staff. They made our stay even better. Spacious and super clean rooms

Cons:

The day we arrived, the hotel was probably full or close to that, we couldn’t use the spa because all areas were full.

2026-02-22 • via Nuitee
I
Inês • couple • pt
7
2026-02-22 • via Nuitee
O
Octavio • couple • pt
10
Espetacular preço qualidade
Pros:

O circuito de spa

Cons:

Localização

2026-02-14 • via Nuitee
C
Cátia • family_with_children • pt
5
Pros:

.

Cons:

.

2026-02-13 • via Nuitee
M
Maia • couple • pt
10
Relaxante e Descontraída.
Pros:

O serviço prestados pelos funcionários, super atenciosos e prestativos.
As comodidades eram fantásticas. Super higiénico, quarto fantástico e piscina interior

Cons:

A localização, é um pouco chato a localização.

2026-02-12 • via Nuitee
R
Ricardo • couple • pt
10
Pros:

O quarto, a piscina e o jacuzzi eram ótimos

2026-02-12 • via Nuitee
O
Octavio • couple • pt
7
2026-02-11 • via Nuitee
J
jaf2004 • family_with_children • pt
9
2026-02-11 • via Nuitee
J
Joao • family_with_children • pt
3
Pros:

Localização, paisagem, estacionamento

Cons:

Comida do restaurante e serviço ( sala vazia e as funcionárias a falar uma com a outra, numa divisão à parte sem atender ninguém durante 30 mins).
Mudamos de quarto devido ao chuveiro estar sempre a pingar água. No segundo quarto a parede estava cheia de humidade e preta, bem como os cortinados estavam todos sujos.

2026-02-10 • via Nuitee
J
José Maria • couple • pt
10
Pros:

O pequeno almoço foi bom

2026-02-08 • via Nuitee
C
Carlos • couple • pt
7
Um refúgio calmo no Douro, ideal para descansar e relaxar.
Pros:

Vista muito bonita, valorizada por uma fantástica varanda no quarto. O quarto é muito funcional e esteticamente bastante apelativo. Facilidade de estacionamento, numa zona muito calma e sossegada. Pequeno-almoço variado, com alimentos frescos e de qualidade. O hotel dispõe ainda de uma pequena capela e de várias áreas de convívio, com um ambiente muito acolhedor. Relativamente ao spa, destacamos positivamente o jacuzzi e a piscina interior.

Cons:

Nas deslocações entre o quarto e o spa, foi possível sentir correntes de ar frio, que se tornaram algo desagradáveis. O banho turco encontrava-se em manutenção durante toda a estadia.

2026-01-30 • via Nuitee
P
pdurbali • family_with_children • tr
10
Pros:

Temiz ve konforluydu. Çalışanlar güleryüzlü ve yardımseverdi.

2026-01-29 • via Nuitee
D
Diogo • couple • pt
7
Pros:

Espaço físico do hotel, acessos, facilidades e spa.
Quarto espaçoso, confortável e com limpeza impecável.
Staff simpático e prestável.

Cons:

Jantar fraco.
Apesar do preço ser "acessível" quando comparado com a restauração no geral e do staff atencioso, a comida era de fraca qualidade e mal confecionada.

2026-01-29 • via Nuitee
C
Cristiana Merendeiro • family_with_children • pt
9
2026-01-29 • via Nuitee