Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Comfortable rooms
Beautiful views
Clean facilities
Friendly staff
Cons:
Inconsistent service
Issues with some amenities
Breakfast and bar service needs improvement

Categories

Cleanliness
10
Guests noted the cleanliness of the hotel, but some areas for improvement were mentioned.
Service
10
Inconsistent service quality, with some experiences noted as excellent while others were lacking.
Location
10
Excellent location with beautiful views highlighted positively in multiple reviews.
Room Quality
10
Rooms were described as comfortable and well-kept, though a few guests had issues with amenities.
Amenities
10
Amenities received mixed reviews, with some facilities noted as insufficient for the hotel's capacity.
Value for Money
10
General perception of good value, especially for the location and quality.
Food and Beverage
10
Food quality had some positive feedback, but breakfast service did not meet expectations.
Overall Experience
10
Most guests enjoyed their stay overall, despite some drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:57

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Wellness Center
Indulge in rejuvenating massages and beauty treatments at our spa, complete with a heated indoor pool, private treatment rooms, hot tub, and Turkish bath. Stay active at the gym or explore the scenic Douro River just a short hike away.

Modern Amenities and Comfort
Relax in air-conditioned rooms with balconies offering picturesque mountain views. Unwind with entertainment from flat-screen TVs and DVD players. Each room includes a private bathroom stocked with complimentary toiletries and cozy slippers.

Experience the beauty of Cidadelhe's mountains at Hotel Douro Scala. Book your stay now for a tranquil escape amidst vineyards and luxury amenities.

Important information:

- Please note that set timetables apply for each meal included in the all-inclusive packages.

Guests should include their invoicing details (name, address and VAT number) in the Special Requests box when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Dec 17, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 2054 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
Lúcio • couple • pt
8
Recomendo!
Pros:

Hotel em zona muito agradável. Quarto grande e confortável. Muito Bom pequeno almoço.

Cons:

Precisa de uma limpeza mais aprofundada e de uma manutenção geral.

2026-05-28 • via Nuitee
L
Laura • couple • pt
10
2026-05-28 • via Nuitee
E
Eduardo • solo_traveller • pt
8
2026-05-28 • via Nuitee
R
Raphael • family_with_children • pt
8
Pros:

O local é muito tranquilo, os equipamentos a disposição cumprem a função ( piscinas, espreguiçadeiras, saunas, ginásio, etc), a cama é confortável, o quarto é super adequado.

Cons:

Da luz branca: desde o restaurante até o quarto. É muito muito ruim e quebra qualquer sensação de conforto. Cortar gramas na manhã do feriado de Páscoa também poderia ser evitado e planeado melhor para acontecer antes ou depois do feriado. Porque acordar e ter o barulho da máquina por duas ou mais horas na sexta feira do feriado não era esperado b

2026-05-26 • via Nuitee
B
Beatriz • couple • pt
8
Calma e tranquila
Pros:

Paisagem e envolvência de toda a zona exterior. O pequeno-almoço, que apesar de não ter a variedade esperada para o tipo de hotel, tudo o que tinha era ótimo e fresco.

Cons:

A piscina interior fica muito aquém para um hotel de 5 estrelas, e a temperatura da água estava demasiado fria. O ginásio é bastante fraco.

2026-05-26 • via Nuitee
S
Sławomir • solo_traveller • pl
10
2026-05-25 • via Nuitee
S
Susete Sofia Ferreira Martins • couple • pt
9
Maravilhosa.
Pros:

Adoramos a vista e a piscina. O pequeno almoço também era muito bom. E o quarto espetacular.

Cons:

O que menos gostamos é a cozinha praticada no hotel, porque não é tradicional. Caso contrário teríamos ficado outra noite.

2026-05-25 • via Nuitee
N
Nuno • couple • pt
8
2026-05-24 • via Nuitee
C
Carla • couple • pt
7
Hotel ficou bem a baixo das expectativas
Pros:

Quarto , vistas !

Cons:

Atendimento
Água da piscina interior fria
Pequeno almoço muito precário para um hotel *****

2026-05-24 • via Nuitee
P
Patrícia • solo_traveller • pt
10
2026-05-23 • via Nuitee
C
Celina • family_with_children • pt
10
2026-05-21 • via Nuitee
C
Correia • couple • pt
6
Necessário atualizar os quartos
Pros:

Da localização

Cons:

Condições do hotel principalmente do quarto, necessário atualização

2026-05-20 • via Nuitee
P
Paulo • couple • pt
8
2026-05-20 • via Nuitee
N
nrodg • couple • pt
8
2026-05-20 • via Nuitee
W
Wilson • solo_traveller • pt
9
Cons:

No geral a experiência foi positiva, com um bom ambiente e atendimento simpático. No entanto, acho que as refeições mereciam um pouco mais de atenção, tanto na qualidade como na apresentação. Há margem para melhorar alguns detalhes que fariam bastante diferença na experiência do cliente..

2026-05-19 • via Nuitee
R
Rita • couple • pt
10
2026-05-18 • via Nuitee
C
Carlos Gonçalves • solo_traveller • pt
10
Pros:

Sítio fantástico 😃

2026-05-17 • via Nuitee
T
Tiago Emanuel • solo_traveller • pt
9
2026-05-17 • via Nuitee
H
Hugo • couple • pt
8
2026-05-17 • via Nuitee
C
Carlos • solo_traveller • fr
8
2026-05-16 • via Nuitee