Hotel Indigo - Columbus at Riverfront Place by IHG

Hotels
•
Hotel Indigo
8.9 (872 reviews)
21 West 14th Street , Columbus , us
+1 706-780-7800

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.54
Several comments highlight cleanliness issues in rooms, particularly in one review mentioning significant dirt and lack of proper cleaning.
Service
9.51
The service received positive remarks for being friendly and accommodating, though there were some minor lapses.
Location
9.55
Many reviews praised the hotel's great location, with proximity to bars and restaurants.
Room Quality
9
Mixed reviews, with some praising spaciousness and modernity, while others noted cleanliness issues.
Amenities
9.03
Amenities received positive notes, though some desired more impressive features for the price.
Value for Money
7.99
Some comments indicated the hotel felt overpriced for the experience, particularly regarding breakfast inclusion.
Food and Beverage
9.04
Food quality was not explicitly mentioned, hence considered standard quality for this hotel tier.
Overall Experience
9.51
Overall, guests had a very positive experience, highlighting the enjoyable stay and clean environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:48

Property Description

Luxurious Amenities
Hotel Indigo - Columbus at Riverfront Place offers a range of luxurious amenities including a seasonal outdoor swimming pool, fitness centre, and a shared lounge for guests to unwind and relax during their stay.

Delicious Dining Options
Guests can indulge in delicious meals at the on-site restaurant or grab a drink at the in-house bar. The hotel also offers room service for those looking to dine in the comfort of their rooms.

Convenient Location
Conveniently situated just 7 km from Columbus Airport, this 3-star hotel provides easy access for travelers. Explore the nearby attractions or make use of the business area for any work-related needs.

Book your stay at Hotel Indigo - Columbus at Riverfront Place now for a delightful and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CSG

Location

Guest Reviews

8.9
Based on 872 reviews
Cleanliness: 7.54
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 9.03
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 9.51
S
Steven • solo_traveller • us
10
Pros:

Rooftop bar overlooking river was outstanding

2026-08-10 • via Nuitee
A
Alexander • solo_traveller • us
10
2026-08-09 • via Nuitee
J
Joyce • couple • us
10
Great stay! Will return!
Pros:

Loved the decor. Location on riverfront downtown made for easy access on foot for exploring.

2026-08-05 • via Nuitee
E
Emma • solo_traveller • us
9
2026-07-22 • via Nuitee
F
Felecia • solo_traveller • us
4
Pros:

The facility in general

Cons:

I had to wait over an hour after check on to get a room.the rooms weren't clean thus I had to wait for over an hour

2026-07-17 • via Nuitee
D
david • solo_traveller • us
9
2026-07-12 • via Nuitee
M
Marcellus • solo_traveller • us
10
2026-07-04 • via Nuitee
R
Rods Account • solo_traveller • us
4
Unexpected occurrence
Pros:

The atmosphere was top tier

Cons:

At a certain time at night, no one should be allowed to hang out in the hallways laughing and running around. At 4am on July 2 someone or something set off the fire alarm and that was a very unpleasant experience.

2026-07-02 • via Nuitee
C
Cher • couple • us
10
2026-07-02 • via Nuitee
L
LAWANA • solo_traveller • us
10
2026-06-28 • via Nuitee
T
Ted • couple • us
9
2026-06-24 • via Nuitee
L
Lacey • family_with_children • us
10
10/10 recommend!
Pros:

The room overlooking the river!

Cons:

The only downside was no microwave in the room but that’s it.

2026-06-23 • via Nuitee
S
Sereena • extended_group • us
7
2026-06-23 • via Nuitee
L
Latanya • couple • us
10
2026-06-22 • via Nuitee
K
Keondria • couple • us
10
Pros:

everything was AMAZING

Cons:

n/a

2026-06-21 • via Nuitee
S
Secoya • couple • us
10
2026-06-18 • via Nuitee
E
Ema • solo_traveller • us
10
2026-06-16 • via Nuitee
D
David • couple • us
10
2026-06-10 • via Nuitee
S
Sadia • family_with_children • us
7
Pros:

It was okay, nothing much compare
To other hotels I have stayed. Overall it was just okay

Cons:

Refrigerator inside my room was barely working! Could not get microwave in a decent location! Microwave should have be close to the place leading to the bathroom but instead they put the microwave in a tight spot where u have to share space with front desk and their little store. Microwave barely gets cleaned and as soon as u leave the microwave area, everyone looking at you like it’s something bad to use the microwave. Then on my second night we did not get housekeeping service, was told by the housekeeper she skip the room by mistake! Called for housekeeping and the lady brought just towels did not take the old towels or take the trash! For what they are charging we should not be asking for housekeeping when we left our room 11am and returned 3pm

2026-06-10 • via Nuitee
K
Katherine • extended_group • us
2
Bad.
Pros:

When I arrived, one of two reservation was not available with no help from the front desk or being able to contact Booking.com A cost was added to my bill when it was paid for by my companion. I successfully occupied the other room.

The parking was excellent as was the clocation.

Cons:

I have made a claim with my bank for $281 (room which I reserved, was charged but was not available) and $75 for drinks on the 7th floor which were charged to me altho my companion paid with a different account from mine.

2026-06-08 • via Nuitee