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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Hammam
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Salt-water pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Access to nearby outdoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Dining and Cocktails:
Indulge in exquisite culinary experiences at D 'Vino Flavors & Soul restaurant and sip on handcrafted cocktails at Boho Mixology Cocktail Bar lounge.
Relaxation and Wellness:
Unwind at the Wellness & Spa center with sauna, Turkish bath, and indoor pool, or pamper yourself with rejuvenating treatments at the massage center. Stay active at the fully equipped gym and enjoy the indoor pool as part of the Spa circuit.
Scenic Outdoor Amenities:
Experience tranquility in the garden, soak up the sun on the terrace, and take a refreshing dip in the outdoor swimming pool.
Book your stay at MW Douro Wine & Spa Experience Hotel Collection for a blend of luxury, relaxation, and top-notch services.
Swimming pool: Closed from Tue, Jan 20, 2026 until Sun, May 31, 2026
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
People 13 years old and over stay for € 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
A localização era ótima, muito perto de Vila Real é mesmo na N2. Um local calmo e com pouco ruído, ótimo para disconectar.
Os cortinados tinham bolor, a piscina interior tinha demasiado cloro o que nos deixou imensamente desconfortáveis, e para além disso, há muito poucas espreguiçadeiras na piscina interior (a única disponível).
Hospitalidade das pessoas
Espaço exterior ainda em construção
.
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Funcionários muito simpáticos, localização excelente com uma vista deslumbrante sobre o Douro.
Fiz uma refeição no hotel que estava bastante boa e bem servida.
Piscina interior muito agradável.
Quarto muito quente. Limpeza deixa a desejar e nota-se pequenas marcas de desgaste nas instalações.
Por vezes houve falta de coordenação entre o staff o que levou a que não pudéssemos jantar no hotel.
Ficou aquém das expectativas por se tratar supostamente de um hotel de 5 estrelas. Voltava a repetir? Não
El alojamiento no tiene nada que ver con las fotos. Está ubicado frente a una vieja nave industrial que son las vistas de tu habitación. No hay nada alrededor.
El alojamiento huele a humedad, la primera sensación después de quedarte abrumado por el exterior y el entorno del hotel. Todo viejo, sin arreglar, con detalles que no se corresponden con un 5 estrellas en absoluto. Según entras te explican que están reformando cosas (que no te dicen al reservar) y espero que lo hagan. Nuestro caso además estuvo revestido por una urgencia médica por la que tuvimos que dejar el hotel y tras decirme que nos devolverían la estancia que no disfrutamos, y Booking aceptarla por la situación objetiva y de sentido común, nunca jamás volvimos a saber de ellos. No les auguro un buen futuro. Nosotros no volveríamos ni gratis. Un buen servicio al cliente es saber que las emergencias han de ser contempladas y la palabra dada, cumplirla.
Tranquilidade do lugar.
Do pequeno almoço.
O quarto confortável
Ar condicionado a funcionar mal, pequeno almoço muito fraco assim como jantar para um hotel de 5 estrelas, falta de organização devido à falta de pessoal, uma experiência a na repetir
Clean spacious rooms. Spa onsite was nice although the Turkish bath was not working.
Da vista..
Para hotel de 5 estrelas deixou muito a desejar
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