The Hotel Britomart

Hotels
TFE Hotels Collection
9.4 (2260 reviews)
29 Galway Street , Auckland , nz

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern rooms
Good service
Cons:
Breakfast was not satisfactory
Some upkeep issues

Categories

Cleanliness
9.43
Generally clean, but one review mentioned the upkeep of the property lacking.
Service
10
Staff were friendly, professional, and very helpful across multiple reviews.
Location
9.9
Amazing location, walking distance to many attractions.
Room Quality
9.44
Rooms are modern, well-designed, and comfortable.
Amenities
9.09
Amenities are decent, but breakfast options had extra charges.
Value for Money
8.92
Good value overall, but breakfast pricing was a downside.
Food and Beverage
8.58
Breakfast was included but many items charged extra, not as expected.
Overall Experience
9.83
Many reviews reflect a positive overall impression, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:12

Property Description

Luxurious 5-Star Stay in the Heart of Auckland

Convenience at Your Fingertips:
Indulge in the convenience of concierge services, free bikes to explore the city, and free WiFi throughout the property. Stay active at the on-site fitness centre during your stay.

Elegant Rooms with Modern Amenities:
Relax in air-conditioned rooms equipped with top-notch amenities including a flat-screen TV, minibar, and a private bathroom with a shower. Enjoy a comfortable stay with bed linen and towels provided.

Prime Location for Exploring Auckland:
Located near popular attractions like Auckland Art Gallery and Sky Tower, The Hotel Britomart is the perfect base for exploring the city. With Viaduct Harbour just a short walk away, immerse yourself in the vibrant surroundings.

Book your luxurious stay at The Hotel Britomart now for an unforgettable Auckland experience.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note, bookings over 7 nights will only receive a weekly housekeeping service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

9.4
Based on 2260 reviews
Cleanliness: 9.43
Service: 10
Location: 9.9
Room Quality: 9.44
Amenities: 9.09
Value for Money: 8.92
Food and Beverage: 8.58
Overall Experience: 9.83
J
Jac couple au
9
2026-06-24 via Nuitee
E
Eulàlia solo_traveller es
10
Bona opció per visitar Auckland
Pros:

L’arquitectura i la localització. És nou, modern i net.

Cons:

Res

2026-06-24 via Nuitee
M
Mark couple nz
10
Perfect for a weekend away
Pros:

Wonderful stay - the Hotel met all expectations. Staff were great, and the room was well designed and very comfortable. Wish we were there longer. Will be back again!

Cons:

Nothing

2026-06-24 via Nuitee
T
Tristan & Julia couple nz
10
2026-06-21 via Nuitee
T
tjhtjh2014 NONE Camberley, Surrey, England
10
Excellent customer service
Pros:

The customer service here was the best I have experienced anywhere in the world and I have stayed at hundreds of hotels. Everyone was so friendly and nothing no was too much trouble.

2026-06-20 via Tripadvisor
O
Orfhlaith couple nz
8
2026-06-20 via Nuitee
P
Peter couple nz
10
Great location, lovely staff , clean and comfortable surroundings
Pros:

Everything

Cons:

N/A

2026-06-19 via Nuitee
T
Tobias couple nz
10
2026-06-18 via Nuitee
N
N6941UHrebeccad Couples
10
Wonderful stay
Pros:

We had a lovely night stay here. The room was very very beautiful and cosy. Everything was super clean and the staff were incredibly welcoming, helpful and friendly. Can’t wait to go back :)

2026-06-17 via Tripadvisor
E
ealvarez0883 Couples
10
An Exceptionally Elegant Experience
Pros:

My partner and I were welcomed warmly with a tour of the hotel and room with Elliot, as well as being gifted two bottles of antipodes water and a sleek, simple but beautiful reusable water bottle/thermos. We were so impressed!

The room was compact but beautifully and elegantly designed, every detail thought out to perfection.

We felt cocooned by the warmth and silence that surrendered to us when we gazed out at the Waitematā Harbour or blissfully slept.

The Libraries were a true highlight for us as a sanctuary to read and admire Shane Cotton’s artistic expression.

Breakfast was always delightful with the staff being so attentive and friendly. We would highly recommend the banana, tahini loaf with coconut yogurt; it was sweet, nutty and creamy, the chocolate chips elevating it to absolute decadence. The Zealong lemon ginger tea was refreshingly good as well.

Overall it was an amazing experience with all staff members being very accommodating, especially Moneeta who made us feel very special and cared for.

2026-06-16 via Tripadvisor
S
Sarah couple nz
9
2026-06-15 via Nuitee
M
Miaki extended_group nz
10
2026-06-15 via Nuitee
W
Wills solo_traveller nz
10
2026-06-15 via Nuitee
N
nicolahaslam Business
10
Boutique heaven
Pros:

Great location with wonderful service. A “goldilocks” hotel - not too big and not too small. Really enjoyed my stay at Britomart and will be back.

2026-06-12 via Tripadvisor
A
Angela couple nz
10
Relaxing and sophisticated, a real treat.
Pros:

Loved the decor, very sophisticated. The bed was extra comfy and the bathroom luxurious.

Cons:

Room was well set out but smaller than I thought it would be

2026-06-12 via Nuitee
J
James solo_traveller gb
10
2026-06-11 via Nuitee
J
Joanne solo_traveller nz
9
A lovely hotel in the best location
Pros:

Excellent location and quality of fitout. The bed was one of the most comfortable we have experienced

Cons:

Lighting was a little difficult to figure out and room a little small

2026-06-10 via Nuitee
G
Guide547402 NONE
10
Exceptional Experience
Pros:

We cannot rate this hotel highly enough. Such a beautiful experience from the interiors, the staff and the restaurants. We will be making this an annual event!

2026-06-08 via Tripadvisor
K
Karen solo_traveller gb
9
Great Hotel, good staff, quality establishment
Pros:

Great location and setting.

Cons:

N/A

2026-06-08 via Nuitee
N
Natasha couple au
8
Lovely location and hotel but service and information is sparadoic for a relatively expensive hotel.
Pros:

Lovely design. great location, comfortable beds, good breakfast, staff in kingi at night provided attentive service.

Cons:

Water goes everywhere in bathroom from
the shower, when I asked for extra coat hangers they bought up wire ones and only 2 to start, it took 2 calls and 45 minutes to get towels, when we checked in we were given limited information including the inclusive breakfast finished at 11am on Saturday rather than the all day brunch we were informed about and we weren’t told about the Gym or the The Libraries for guests, had to find that out myself. We went to the library twice for drinks and weren’t asked if we wanted another drink, there were no guests but the staff did not check if you wanted anything else, missing out on sales. They had the wrong credit card on my room so hoping I don’t have other charges, had additional room service on the room.

2026-06-08 via Nuitee