Batam Marriott Hotel Harbour Bay

Hotels
•
Marriott Hotels & Resorts
9.1 (380 reviews)
Harbour Bay Downtown, Jalan Duyung, Kel Sungai Jodoh, Kec Batu Ampar Batam , Nagoya , ID
+62 778 5707999

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Good food variety
Cons:
Noise from ballroom
Dated room style
Limited afternoon service

Categories

Cleanliness
8.93
Generally clean and beautiful rooms mentioned, with some specific cleanliness noted in amenities.
Service
9.9
Staff is consistently described as friendly and helpful, providing excellent hospitality.
Location
9.44
Hotel location is convenient, connected to harbour bay, making it easy to access.
Room Quality
8.39
Most rooms described positively, but a few concerns about noise and dated room style.
Amenities
8.92
Facilities like spas and gyms are appreciated, though some mention a need for improvement.
Value for Money
8.38
Prices are considered affordable but not cheap, especially for the quality offered.
Food and Beverage
8.93
Breakfast is well-reviewed, although some specific items could be improved.
Overall Experience
9.9
Overall enjoyable stay with positive experiences outweighing minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:58

Property Description

Luxurious 5-Star Accommodation
Batam Marriott Hotel Harbour Bay, located in Nagoya, offers a luxurious stay just 6.6 km from Nagoya Hill Shopping Mall. Enjoy top-notch amenities including free bikes, private parking, a fitness centre, and a garden. Indulge in delicious meals at the on-site restaurant, or unwind on the terrace. The hotel boasts a 24-hour front desk, airport transfers, a shared lounge, and free WiFi for your convenience.

Relaxation and Wellness
Pamper yourself with a rejuvenating experience at the hotel's hot tub, perfect for unwinding after a day of exploring the city. Whether you're traveling for leisure or business, this serene retreat offers the ideal setting for relaxation and rejuvenation.

Convenient Location
With Sekupang International Ferry Terminal just 18 km away and Hang Nadim International Airport a short 16 km drive, Batam Marriott Hotel Harbour Bay provides a convenient base for your travels. Book your stay now for a truly unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

9.1
Based on 380 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 9.9
F
Fang • family_with_children • cn
10
2026-10-29 • via Nuitee
M
Martin G. • solo_traveller • dk
8
2026-10-26 • via Nuitee
C
Cheryline Dorcas • solo_traveller • my
10
2026-10-22 • via Nuitee
A
Anthony • extended_group • au
10
2026-10-20 • via Nuitee
N
Noor • family_with_children • ae
9
Wonderful stay!
Pros:

Excellent breakfast spread, so much variety. Hotel rooms were spacious and clean.

2026-10-16 • via Nuitee
G
Goo kay hui • solo_traveller • my
10
2026-10-07 • via Nuitee
J
Jolene and Hwee Lee
10
Pros:

Room is cleaned and quiet and spacious. Staff are friendly attentive and professional with courtesy. I would highly recommend this hotel to others. Thank you to all staff for making our stay wonderful. See you all again.

2025-10-07 • via Nuitee
A
Abdullhakam
10
Pros:

Clean and beautiful room. Super friendly and helpful staff.

2025-09-28 • via Nuitee
Y
Yaw • extended_group • sg
10
Pros:

The location of the hotel and the hospitality of the hotel staff. Facilities are nice and clean. Vanessa, the MClub agent, was amazing and awesome!

2025-09-28 • via Nuitee
K
Karen
10
Pros:

Service staff is very hospitable- excellent

2025-09-21 • via Nuitee
W
Wataru • family_with_children • sg
10
快適
Pros:

部屋がきれいで、朝食がおいしかったです。

Cons:

家族が４名1室で泊まれるようにしてほしい

2025-09-04 • via Nuitee
B
Bernard • family_with_children • sg
10
Pros:

Friendly and helpful staff

Cons:

The room allocated to us was right above the ballroom and the sound coming from the ballroom was extremely loud and unbearable. Thankfully, the manager agreed to change our room and upgraded us to a higher and better room. Grateful for the upgrade.

2025-09-04 • via Nuitee
T
Thamiz • family_with_children • sg
8
2025-09-03 • via Nuitee
Z
Zulkifli • family_with_children • sg
10
Pros:

Marriott Batam is the most Awesome Hotel
Their Front Office is very professional and pleasant.
Love it

Cons:

Na

2025-08-31 • via Nuitee
A
Azmi Bin Aziz • couple • sg
10
Pros:

Privacy and comfort. Very friendly and respectful staff

Cons:

Nil

2025-08-29 • via Nuitee
A
Aren • couple • sg
10
Great birthday stay!
Pros:

Excellent service, thank you very much team Batam Marriott!

Cons:

Snacks & drinks at lounge were limited to evening service hours only. Would be nice if one more service period during early afternoon hours was included.

2025-08-26 • via Nuitee
S
Swee Ling • friends
8
Pros:

Hotel connect to harbour bay so easy walk to hotel even if rain. Service officers at the counters in the check in lobby were pleasant . they allow early checkin and also allowed us later check out. The housekeeping team wrote message card and present us some complimentary hi tea cakes. Lounge area and bar have good views. Nothing much at lounge area during noon.Bed are comfortable.Overall a pleasant stay.

2025-08-18 • via Nuitee
N
Norazmi • family_with_children • sg
10
Pros:

The view of my room and all the staff

Cons:

I prefer spray then bidet inside the toilet bowl

2025-08-17 • via Nuitee
R
Reka • couple • sg
10
Pros:

Bf spread was v good.
Staff was v friendly n helpful .
Housekeeping was done promptly n water was replenished 2x a day.

Cons:

Smoking area waa close the lvl1 lobby thats the only disadvantage.

2025-08-14 • via Nuitee
S
SAM.MS • family_with_children • sg
10
2025-08-13 • via Nuitee