Hotel Kashlan Palenque

Hotels
8.6 (120 reviews)
Av 5 de Mayo Numero 117 esquina Allende , Palenque , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, and the bathroom was noted to be dark, implying a need for improvement.
Service
9.08
Multiple reviews highlighted kind and helpful staff, indicating good service overall.
Location
9.12
The location was praised in most reviews as being central and convenient for travel and dining.
Room Quality
8.07
Several comments indicated issues with room quality, such as old decor and noise from traffic.
Amenities
8.6
Basic amenities were mentioned as satisfactory, though some reviews highlighted the need for updates.
Value for Money
8.56
Guests felt that the prices were reasonable for the quality provided.
Food and Beverage
8.61
Reviewers noted good food options nearby, enhancing the overall experience.
Overall Experience
8.68
Overall, guests had a positive experience with minor concerns that did not overshadow their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:36

Property Description

Luxurious Accommodations
Hotel Kashlan Palenque offers well-appointed rooms with modern amenities such as air conditioning, cable TV, and free toiletries, ensuring a comfortable stay for all guests.

Convenient Location
Located within close proximity to popular attractions like Palenque Ruins and Aluxes EcoPark & Zoo, as well as the Central Bus Station, guests can easily explore the beauty and history of Palenque.

Exceptional Service
With a 24-hour front desk and an on-site restaurant, Hotel Kashlan Palenque provides top-notch service to cater to the needs of every guest, making it the perfect choice for your stay in Palenque.

Book your stay at Hotel Kashlan Palenque now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
N
Nicolas • extended_group • us
5
2026-05-11 • via Nuitee
P
Paulina Yorleni • solo_traveller • mx
10
Pros:

Me gustĂł lo limpio que estaba y la amabilidad de las personas que atienden muy cordiales

Cons:

Nada

2026-05-06 • via Nuitee
R
Roberto • solo_traveller • mx
10
Pros:

UbicaciĂłn y comodidad

Cons:

Todo me gusto

2026-04-30 • via Nuitee
N
Naian • extended_group • mx
6
2026-04-02 • via Nuitee
L
LILI • solo_traveller • mx
6
No entiendo 🙂‍↔️ como está bien valorado si no cumple con las expectativas
Cons:

El trato de una señora adulta mayor y principalmente las habitaciones y todo el hotel ya se ve muy viejo, urge una remodelación, las fotos no visualizan como en realidad está el hotel

2026-03-27 • via Nuitee
M
Mickaël • extended_group • fr
7
2026-03-04 • via Nuitee
L
Lauren • solo_traveller • us
7
2026-03-03 • via Nuitee
A
Andreas • family_with_children • ch
9
Pros:

Grosses ruhiges Zimmer im Zentrum.

2026-03-02 • via Nuitee
N
NOBUYUKI • solo_traveller • jp
9
2026-02-26 • via Nuitee
N
Nayeli • family_with_children • mx
5
Cons:

No me generaron mi factura

2026-01-19 • via Nuitee
R
Rebeca • family_with_children • mx
9
2026-01-19 • via Nuitee
J
JOSE ROBERTO • solo_traveller • mx
10
Relajamiento
Pros:

La cama, sĂşper cĂłmoda.

Cons:

Falta mejor iluminaciĂłn en el cuarto.

2026-01-19 • via Nuitee
E
Elia Maria del Carmen • couple • mx
10
Limpia segura y muy recomendable
Pros:

Es un lugar muy limpio muy seguro muy céntrico muy familiar muy cómodo el aire acondicionado es excelente el agua de la regadera muy rica lo recomiendo ampliamente

2026-01-19 • via Nuitee
J
Jose • family_with_children • us
9
2026-01-15 • via Nuitee
L
Laura • family_with_children • it
6
Pros:

Very convenient location in the heart of Palenque. Room was clean

Cons:

Room was very basic and with no proper window (no air circulation), just a fake one right on the staircase (lack of privacy). Staff was quite rude.

2026-01-10 • via Nuitee
K
karla teresa • extended_group • mx
9
Cerca del centro
Pros:

El lugar está cerca del centro y visitar los lugares de su alrededor ya que ese era nuestro objetivo.
El personal nos apoyĂł mucho en nuestra estancia con plancha, destapacorcho y nos recomendĂł lugares.

2026-01-06 • via Nuitee
M
Mónica • extended_group • cl
8
Hotel sencillo pero limpio y bien ubicado.
Pros:

La ubicaciĂłn, habitaciĂłn amplia y limpia.

2026-01-06 • via Nuitee
E
ERICK ANTONIO • extended_group • mx
9
2026-01-06 • via Nuitee
B
Bess • couple • nl
4
Viel tegen
Pros:

Bed lag prima en de douche was fijn, locatie was prima

Cons:

Overal haren op de grond en vlekken in de lakens. Geen enkel haakje, kledinghanger, kast o.i.d. om kleding op te hangen. Harde muziek in de avond (wij waren er in het weekend)

2026-01-06 • via Nuitee
S
selva • family_with_children • mx
3
Pros:

la ubicacion es muy buena

Cons:

nos dieron una habitaciĂłn que daba al pasillo del hotel (interior), llego esa noche gente con valijas e hicieron un montĂłn de ruido. como no tiene ventanas al exterior, olĂ­a a humedad y muy obscura.

2026-01-06 • via Nuitee