Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Public Bath
See all facilities

Review Highlights

Pros:
Pool area
Welcoming staff
Location
Cons:
Cleanliness issues
Service indifference
Dated rooms

Categories

Cleanliness
6.63
Some reviews mentioned cleanliness issues, particularly regarding the pool and the use of strong cleaning products.
Service
8.1
While some reviews mention indifferent service at the front desk, most agree the staff were welcoming.
Location
9.14
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
7.09
Rooms were described as dated and needing repairs, particularly the bathrooms.
Amenities
7.12
The pool area was mentioned positively, but kitchen facilities and overall maintenance need improvement.
Value for Money
7.58
Value experience varied; some guests felt the experience matched the price, while others expected more.
Food and Beverage
8.13
New bar and restaurant were praised, indicating a positive sentiment.
Overall Experience
7.8
General sentiment indicates a mixed experience with positive highlights overshadowed by some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious Studios with Balcony
Indulge in our well-equipped studios at Hotel Palmeras, each featuring a cable TV, kitchenette, and a private balcony for a relaxing stay.

Convenient Location
Located only 200 meters from the beach, guests can easily access nearby restaurants and a supermarket within walking distance, ensuring a hassle-free stay.

Easy Access to Attractions
Explore Puerto Vallarta City Centre just a short drive away or catch your flight with Gustavo Diaz Ordaz International Airport located a mere 12 km from our hotel.

Book your stay at Hotel Palmeras today for a perfect blend of comfort and convenience.

Important information:

Please note that the reception is closed from 21:00 hours until 8:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for MXN 100 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 190 reviews
Cleanliness: 6.63
Service: 8.1
Location: 9.14
Room Quality: 7.09
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 7.8
G
Garcia • couple • mx
7
2026-02-14 • via Nuitee
L
Laurie • extended_group • us
7
Overall, excellent location to explore beautiful Bucerias, but there is room for improvement to make it a 10.
Pros:

Location was excellent! Walking distance to the beach, restaurants, Centro etc. Lovely pool with tables, chairs, loungers to relax. Unit 15 had nice patio with furniture & view of and easy access to pool which was a huge plus. Great housekeeping staff kept room nice and clean daily. Was handy to have refrigerator, microwave and coffee maker in the room.

Cons:

Bathroom is very small and could use some simple updates to make it attractive, I.e. replace old sink cabinet, repaint walls AND remove paint splatters off the tile floor, install soap/shampoo holders and safety bar in shower. No screens on sliding glass door so can’t get any FRESH air without letting mosquitos in, therefore there was a smell of mold present, which we noted that our clothes in the suitcase absorbed the smell after we got home. Mexican artwork on the interior walls would really make the room more attractive, and add a couple chairs inside (there were none).

2026-02-10 • via Nuitee
R
Robert • couple • us
6
It was ok
Pros:

Nice place

Cons:

No hot water -no water
Towels were worn out
Shower needed repair

2026-01-20 • via Nuitee
T
Terry • couple • ca
8
2026-01-20 • via Nuitee
R
Romulo • family_with_children • mx
2
Pésimo
Pros:

🤔🤔

Cons:

Limpieza, servicio,

2026-01-19 • via Nuitee
R
Rocio Del Carmen • couple • us
8
Very conveniente
Pros:

All good

Cons:

Localización

2026-01-18 • via Nuitee
A
anthony • couple • nz
2
2026-01-15 • via Nuitee
C
Cliff • couple • us
9
Met all our needs for this visit to Bucerias.
Pros:

Great location near restaurants, speciality stores, small well stocked grocery stores and the beach.

Cons:

The kitchen could have included a better assortment of plates, bowls, wine glasses, silverware and pots and pans.

2026-01-04 • via Nuitee
A
Adrian • solo_traveller • gb
6
I think with the new addition of the bar and restaurant, the very welcoming staff, the lovely pool area and the location
Pros:

The pool area is lovely and the very new bar and its staff were excellent

Cons:

The rooms, particularly the bathrooms were very tired and in need of updating. When we booked it advertised a roof terrace but this was closed. The key to our room was very temperamental and on one occasion we, nor the reception staff could get into the room!

2026-01-03 • via Nuitee
K
Kuri • couple • mx
9
2026-01-02 • via Nuitee
S
Shane • extended_group • us
8
Bang for the buck
Pros:

Clean, staff and location are excellent

Cons:

Beds were horrible

2025-12-22 • via Nuitee
S
Sterling • solo_traveller • us
7
2025-12-16 • via Nuitee
V
Vanessa • solo_traveller • mx
7
2025-12-12 • via Nuitee
M
Marlene Smulders • solo_traveller • ca
6
Pros:

Staff were fabulous. Nice pool and courtyard area. Location to shops and beach great. Safe in the room.

Cons:

The pool, the first week was good. The second it was not circulating or cleaned for 4 or more days! This is not acceptable. Do they take regular water tests? Lack of care. I felt it was a health risk. The one day I swam with my head in the water I was a little bit sick through the night. Hard to say if it was because of the swimming pool or something else.

I like to get a place with a kitchen so that I can control the little bit of my diet restrictions that I have. I'll spend two weeks in Bucerias but I will be in Mexico for 4 months. The kitchen was not equipped to do any great meal prep. I boiled water. The pots are ruined as the Teflon coating is peeling, no lids. There's no cutting board there's no kitchen knife, serving spoons or flipper. Microwave doesn't work.

The beds are Mexican hard ones which is okay as I'm a back sleeper. The sheets are cotton which I would expect at any Hotel. The towels are getting very worn the first ones were rough.

There's no chair or table in my room. 1 chair and table outside my room as well as a nice couch and coffee table. For the early mornings and later in the evening it would be nice to sit inside to eat, write or have tea where the bugs don't bother me.

The cleaning products are highly fragrant which is a debilitating problem for some people. One day bleach was used or spilled in the room. The smell was so strong my eyes were burning. The floor was re-mopped once I notified the service desk.

My room was main floor off the pool. The facility has great potential or at one time was top notch. For the price I expected a functional kitchen and a pool I can swim in daily without worrying about my health. As a lifeguard in my youth I know a lot about pools and health regulations.

2025-12-06 • via Nuitee
J
Jamie • couple • ca
10
2025-11-23 • via Nuitee
O
Octavio • family_with_children • mx
6
Meh... not going back. Great location
Pros:

The bedroom was almost perfect. TV didn't work, and they did little about it.

The front desk was pretty indifferent overall.

Cons:

No tv. Personnel with lazy attitude - front desk.
No solutions found.

2025-11-18 • via Nuitee
M
Marie • solo_traveller • ca
8
Relaxing and comfortable stay in a charming hotel.
Pros:

Location and layout.

Cons:

Rooms are dated with what looks like mold.

2025-11-13 • via Nuitee
J
Jason
8
Pros:

Kitchen setup was basic but workable. A/C was ice cold 👍

2025-10-07 • via Nuitee
M
Mario • family
8
Pros:

Accesible para varios lugares

2025-08-04 • via Nuitee
J
Juana • family
8
Pros:

Room was great ! Clean and had hot running water . The only issue was the parking . They have no parking spaces , it’s a street parking and first come first served . I didn’t like that at all . East beach access if you don’t mind walking about 1.5 blocks .

2025-08-02 • via Nuitee