Sercotel El Balcón de la Bahía

Hotels
•
Sercotel QS
9 (77 reviews)
Paseo Menéndez Pelayo 44, Santander, Cantabria, 39006 , Santander , ES
34-942278168

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Facilities

Front entrance ramp
Health or beauty spa nearby
Express check-out
Hardwood flooring in public areas
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great staff
Fantastic location
Nice amenities
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.89
The rooms needed a deep clean and had issues with dirt and dust.
Service
9.86
Staff were described as amazing, friendly, and attentive.
Location
9.4
Well located, with easy walkable access to nearby areas.
Room Quality
8.35
Rooms were spacious and comfortable, but some noted small size and privacy issues.
Amenities
9.38
Good amenities including a lovely pool and thoughtful treats provided by staff.
Value for Money
8.84
Provided good services for the rates encountered during the stay.
Food and Beverage
8.89
Provided enjoyable snacks and a bottle of wine upon check-out.
Overall Experience
9.36
Overall a fantastic stay with excellent service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:38

Property Description

Welcome to Sercotel El Balcón de la Bahía, where comfort meets convenience in the heart of Santander!

Recreation & Relaxation
Dive into our refreshing outdoor pool or unwind on our terrace and beautiful garden, perfect for soaking in the scenic views.

Comfortable Accommodations
Our 20 air-conditioned rooms are stocked with modern amenities, including minibars, espresso makers, and 40-inch Smart TVs, ensuring a delightful stay.

Convenience at Your Fingertips
Enjoy perks like complimentary Wi-Fi, express check-in/check-out, and tour assistance to enhance your travel experience. Plus, our beach shuttle makes sandy getaways effortless!

Experience the vibrant charm of Santander—your perfect getaway awaits at Sercotel El Balcón de la Bahía. Book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Children 9 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 77 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
J
Jolanda • couple • nl
9
2026-05-30 • via Nuitee
R
Reka • solo_traveller • de
10
2026-05-30 • via Nuitee
L
Leo • couple • nl
8
2026-05-30 • via Nuitee
D
Ditiona • extended_group • al
10
exellent
Pros:

I loved everything. The communication with the girl at the reception was excellent. The recommendations for food were great. The place was very nice, and everything was spotless. Even though we only had the room-only option without breakfast, they thoughtfully left us some fruit and a cake. ❤️

Thank you for everything! 😊

2026-05-30 • via Nuitee
P
Petya • solo_traveller • bg
10
2026-05-29 • via Nuitee
G
Günter • solo_traveller • de
10
Schönes, ruhiges Stadthotel
Pros:

Das Hotel an sich. Die Aussicht. Die Ruhe, obwohl in der Stadt

Cons:

Check in dauert zu lange. Keine Unterstellmöglichkeit fürs Fahrrad

2026-05-29 • via Nuitee
C
Charles • couple • gb
9
A one night stay before catching the ferry back to Plymouth
Pros:

The parking which was extra was good but would be cramped if you had a big car. The view from the room was good but the balcony felt it was on top of the one next door. The bed was large and comfortable. The location was good with shops nearby

Cons:

The shower door leaked badly as the runners were incorrectly positioned. The breakfast supplied was minimal. The lights by the bed were very poorly positioned

2026-05-29 • via Nuitee
K
Ken • couple • ca
10
Pros:

The staff were very friendly and helpful. The recommendations they gave for places to go as well as places to eat were great.

Cons:

It was all good!

2026-05-28 • via Nuitee
A
Anne-Isabelle • solo_traveller • nl
10
Pros:

Very friendly personel and very well situated.

Cons:

Nothing

2026-05-28 • via Nuitee
P
Pete • couple • gb
10
Pros:

Friendly staff

2026-05-28 • via Nuitee
M
Maria Jesus • couple • bm
10
2026-05-27 • via Nuitee
C
Chris • solo_traveller • gb
9
Very pleasant hotel
Pros:

Big and comfortable suite. Quiet location. Very helpful staff

Cons:

No blinds on bathroom windows or door - let light into bedroom

2026-05-26 • via Nuitee
L
Laura Maria • couple • es
10
2026-05-26 • via Nuitee
G
Germán • solo_traveller • co
9
Bien
Pros:

La atención, especialmente ofrecida por la chica mexicana en la recepción.

2026-05-26 • via Nuitee
R
Reinaldo • couple • us
1
2026-05-25 • via Nuitee
J
Jose Manuel • couple • es
10
Uno de los mejores hoteles , de lo mejor en personal y atención al cliente , un diez todo.
Pros:

Todo.

Cons:

Todo excelente

2026-05-25 • via Nuitee
B
Brian • couple • gb
10
Staff were extremely helpful, restraunt recommendations were very good, pointers on key tourist points help save time. W
Pros:

Spacious rooms, fantastic location, exceptional staff everything you need and more.

2026-05-25 • via Nuitee
P
Pablo Carra • solo_traveller • es
10
Pros:

El personal de recepción de 10, muy amables y atentos, y muy profesionales. La habitación muy bonita y práctica, y la piscina y el gimnasio no los usamos.

Cons:

Nada

2026-05-24 • via Nuitee
A
Andrew • couple • ca
10
Great service and location.
Pros:

Thank you to Miroslava for being such a gracious host. Her English was impeccable and she was able to answer all our questions and made us feel at home. Her dinner x drink recommendations were A+. We loved our room x balcony and the peace is walking distance to a bunch of great attractions.

2026-05-24 • via Nuitee
D
Dylan • couple • ch
10
Pros:

Emplacement top !
Personnel super gentil et serviable !
Chambre petite mais avec un espace balcon relativement grand (pratique pour les grandes valises)
Pensez à réserver le parking de l’hôtel car peu de places aux alentours.

2026-05-24 • via Nuitee