InTown Suites Extended Stay Salt Lake City UT - South

Hotels
6.4 (51 reviews)
48 West 3300 South , South Salt Lake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Paid WiFi
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Cons:
Filthy and unsafe environment
Poor service and rude staff
Overcharging and issues with reservations
Lack of basic kitchen amenities
Unpleasant overall experience

Categories

Cleanliness
5.05
The hotel was described as filthy and unsafe, indicating a serious cleanliness issue.
Service
6.02
Service was unsatisfactory with rude staff and issues regarding check-in and refunds.
Location
10
The location was not explicitly criticized, scoring a higher average.
Room Quality
6.01
The absence of kitchen amenities in a kitchenette is concerning, affecting overall room quality.
Amenities
4.04
Lack of pots, pans, dishes, or utensils in the kitchenette greatly impacted the perception of amenities.
Value for Money
7
The reviewer felt overcharged, impacting perceived value for money.
Food and Beverage
7.05
No specific comments were made about food and beverage; average rating applied.
Overall Experience
6.05
Described as a terrible experience with multiple issues affecting comfort and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:00

Property Description

Convenient Location
Situated in South Salt Lake, InTown Suites Extended Stay Salt Lake City UT - South offers easy access to popular attractions like The Tabernacle, Trolley Square, and Salt Palace.

Comfortable Accommodation
Each room at the hotel features air conditioning, a flat-screen TV, a private bathroom, and cozy bed linens. Guests can also enjoy the convenience of having a fridge in their room for storing snacks and beverages.

Nearby Points of Interest
Explore nearby attractions such as Utah's Hogle Zoo, Red Butte Garden, Temple Square, and Utah Museum of Natural History, all just a short distance from the hotel.

Ready to experience comfort and convenience in Salt Lake City? Book your stay at InTown Suites Extended Stay Salt Lake City UT - South now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and costs USD 2 per 24 hours.

Location

Guest Reviews

6.4
Based on 51 reviews
Cleanliness: 5.05
Service: 6.02
Location: 10
Room Quality: 6.01
Amenities: 4.04
Value for Money: 7
Food and Beverage: 7.05
Overall Experience: 6.05
F
Filena • solo_traveller • us
10
Pros:

I wasn't able to check it with out Google tap

Cons:

To complete with Google tap

2026-01-20 • via Nuitee
E
Edward • solo_traveller • us
8
2026-01-19 • via Nuitee
H
Heidi • couple • us
1
Poor
Pros:

Poor

Cons:

Poor

2025-11-23 • via Nuitee
B
brvsgrl • family_with_children • us
3
Terrible experience!
Cons:

I have never stayed at a hotel that only allows check in during very limited day time hours, so I did not notice that in the app when I booked it. I have checked in to hotels after midnight before after a long day of travel. So when I arrived Saturday at 11 and the door was locked, I was shocked. I called the number on the door expecting to get instructions on how to check in. Instead I was rudely told that I need to find another place to sleep until Monday. I asked if my reservation would be held and she said yes and that I can check in Monday at 11 and will not pay for the first tow days. When I checked in Monday the rate for the 7 days was higher than it should have been. The 2 days were not taken off. A few days later I was charged an additional $50+ because she did not check me in under my original booking.com reservation (minus 2 days). She instead created a new reservation at the full weekly price. She told me her manager approved the amount to be refunded, but I have still not received the refund.

Also, I've never stayed at an extended stay hotel with a kitchenette where there are not pots, pans, dishes, or utensils. I was flabbergasted to see a stove top with no way to cook.

This was a terrible experience! had to book a last minute 2 night stay in another hotel so that was an extreme unnecessary expense that I was not expecting. We booked a room with a kitchenette in order to save on food expenses, but there was not way to cook, or eat in the unit.

I was overcharged a penalty charge, promised a refund, but never received it.

I was overcharged for the 7 nights I stayed there. I did not get the booking.com rate that I had reserved.

2025-11-11 • via Nuitee
C
Clyde • couple • us
8
2025-10-30 • via Nuitee
D
darren • couple • us
4
2025-10-05 • via Nuitee
D
Dontrell • solo_traveller • us
7
2025-09-30 • via Nuitee
D
Dean
10
Pros:

Bc the chh

2025-08-25 • via Nuitee
W
Wood • solo_traveller • gb
8
2025-08-21 • via Nuitee
J
Jonathan
2
Pros:

Trust me when I say just spend a few more dollars and stay somewhere else. It was filthy and usafe. Its basically a drug infested dump. Was told we have to supply our own towels and toilet paper. Then when we checked out they refused to return our deposit.

2025-08-08 • via Nuitee
J
Jesus
10
Pros:

We loved everything about it

2025-06-25 • via Nuitee
P
Paul • review category business travellers • us
10
Exceptional
2025-05-22 • via Nuitee
L
Lindberg • family with young children • us
7
Good
Pros:

the price was perfect while in between houses

Cons:

the front desk staff was rude and unprofessional

2025-05-11 • via Nuitee
J
John • young couple • us
10
I would definitely recommend it to anyone
Pros:

I love everything

Cons:

None

2025-05-10 • via Nuitee
A
amandagN3200FK • Couples
2
WILL STEAL FROM CANCER PATIENTS
Pros:

My husband and I are here so he can have his cancer surgery. we booked two weeks in advance. spent $600. Drove 9+ hours to get here. called 17 times from 12pm-7pm to let them know we would be late and left 2 voicemails to call us back. When we arrived we were told we would not be checking in because no one was on staff of even willing to come in. not even the person ONCALL. Now we are expected to sleep in the car and out $600 we didn't cave because my husband HAS CANCER. THEY JUST STEAL FROM CANCER PATIENTS.

2025-05-02 • via Tripadvisor
F
Faalalo • young couple • us
6
Pleasant
Pros:

There's no breakfast no coffee

Cons:

Coffee at least

2025-04-14 • via Nuitee
J
Jodi • family with young children • us
3
Clean comfy room but horrible customer service
Pros:

The room was very clean and tidy and the beds were soft and comfy

Cons:

I booked with you on booking.com they couldn't find my reservation so I had to pay the walk in fee for one week which was 622 plus dollars. I am sorry but I was told by multiple people that this hotel does that a lot to travelers or people staying there.

2024-12-18 • via Nuitee
K
Kim • review category business travellers • us
5
Passable
2024-12-16 • via Nuitee
O
Olsen • family with young children • us
1
Not recommending to anyone
Cons:

Of the 8 days we were there, the water was totally shut off for 4 of them. It was very inconvenient due to the fact we had a two year old with us. It was stated more than once that they didn't give compensation for our inconvenience. I will never recommend this facility to anyone that I know.

2024-08-03 • via Nuitee
J
Jon
6
Pros:

the fact that they dont clean regularly and expect you to go a week with one roll of toliet paper and two towels other than that was a pleasant stay remotely clean and quiet

2024-06-19 • via Nuitee