Orizontes Hotel Santorini

Hotels
Smy Hotels
8.6 (27 reviews)
Pyrgos, Santorini, Santorini Island, 84700 , Santorini , GR

Facilities

Free breakfast
Proposal/romance packages available
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Nice swimming pool
Cons:
Poor housekeeping
Issues with room quality

Categories

Cleanliness
8.31
The room smelled moldy and there were issues with housekeeping.
Service
8.78
Staff was friendly but service was disappointing due to mismanagement.
Location
9.82
The hotel's location is excellent, providing beautiful views.
Room Quality
7.77
Rooms are small and dated with various maintenance issues.
Amenities
8.8
The swimming pool is nice with a beautiful sunset; however, breakfast was limited.
Value for Money
8.26
Higher charges for additional guests and lack of service may impact perceived value.
Food and Beverage
7.81
Breakfast was very basic with limited options.
Overall Experience
9.28
Overall, the experience fell far below expectations due to service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:14

Property Description

Recreation Opportunities:
Enjoy the outdoor pool, terrace, and garden.

Dining Experience:
Indulge in Mediterranean cuisine at The Sigma Restaurant by the pool.

Convenience & Services:
Benefit from complimentary Wi-Fi, concierge services, and complimentary breakfast.

Start your unforgettable Santorini experience at Orizontes Hotel Santorini. Book now to seize moments in the historical district near attractions like Athinios Port and Santorini Caldera.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JTR

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gloves are available to guests

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 27 reviews
Cleanliness: 8.31
Service: 8.78
Location: 9.82
Room Quality: 7.77
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 9.28
B
Bryan partner
6
Pros:

Needs repair - door to balcony sealed shut - AC did not work - bed mattress not good - door lock to room too hard - temperamental

2025-09-20 via Nuitee
P
Pawan family
2
Pros:

The property is very dated. Tiny rooms and toilets. We booked a large room 4 a family of 4. They had it in weired 2 floor setup wirh a domed roof, roof was so low that your head bumps in ceiling every time you climb upstairs.
Breakfast was very basic.
Sofa bed for the kids was squeaky and uneven.

2025-08-27 via Nuitee
D
DAYMI family
2
Pros:

To address the ongoing issues at this hotel, I believe a change in both staff and management is necessary. While the employees greet guests with friendly smiles, their conduct has been dishonest.

I booked and paid for a junior suite intended for three people. However, my receipt incorrectly stated it was for only two guests, although this type of suite accommodates three without an additional charge. The staff refused to honor the booking as it was, and I was forced to pay an extra €200 in cash, as they claimed not to accept credit cards. They also declined to provide a receipt for this payment.

The service was equally disappointing. Only two towels were placed in our room each day, housekeeping did little more than make the bed, and they did not clean the room or remove used plates and cups from breakfast. When we tried to exchange our pool towels, we were told we could only do so after two days.

I booked this hotel through Expedia, and they are requesting the receipt for the amount I paid to process a refund. However, the hotel never provided it. They claimed they would send it to me via email, but that never happened.

Overall, the experience fell far below expectations, and I cannot recommend this hotel.

2025-08-12 via Nuitee
M
Martin family
10
Pros:

The room smelled moldy. Nice swimming pool and you can see a beautiful sunset from there. Breakfast was limited, not many options.

2025-08-02 via Nuitee
O
oren
6
Pros:

The hotel's location is excellent. The hotel's standard is reasonable, minus the four-star standard. The room was reasonable, but the shower head leaked and the entire

2025-07-29 via Nuitee
P
Patricio
10
Pros:

One of the best value for money places in Santorini

2025-07-01 via Nuitee
S
Shiner
2
Pros:

My room had bugs crawling on the floor and the shower drain won’t drain properly. I was there for one night only.

2025-06-25 via Nuitee
N
Nicholas
8
Great hotel with a great location
Pros:

The hotel is in a lovely location which is very close to the local town. Access to local buses is also very close by. The pool/bar area is excellent with beautiful views of the island. The rooms are nice but a little dated. Hotel staff were excellent as they couldn't do enough for you.

2024-09-25 via Nuitee
A
adebambo
10
Orientes rock !
Pros:

I was there for 3 days/2 nights. The early check-in was amazing. The breakfast was a good spread with one spoilt for choice between the cold and the cooked. The layout of the hotel was great and the staff - the staff!! kudos !!

my one "did not like" was that laundry was expensive - like stupendously expensive. Take your iron !

2023-10-08 via Nuitee
L
Linda
10
Fantastic Hotel and very Friendly Staff
Pros:

We usually go self catering when travelling to Greece but thought we would give this hotel a try. It is our fourth trip to Santorini the first in 1987, so we have seen many changes in the island. This is a first class hotel. We were on the second floor and we could see quite a lot of the island. The pool was good and bigger than we had expected. All the staff were extremely friendly and helpful. Nothing was too much trouble. Breakfast was amazing. The diversity of choice incredible. A very big thank you to Mike, Riccardo, Julia and George for making our stay extra special and being so attentive. They patrolled the pool area making sure we had everything we needed. Nothing was too much trouble. We would definitely go back to this hotel in the future. Highly recommended

2023-09-28 via Nuitee
R
Rocio family
8
Pros:

Front desk ladies very friendly

2023-08-17 via Nuitee
M
Mio
10
島が一望できるプール付き!ファミリーにお勧め
Pros:

サントリーニ島の中で高所にあるので、島を一望できます。西向きの部屋のバルコニーでは夕日がとてもきれいで、FiraやOiaの夜景も見えました。プール隣のレストランバーめの朝食ビュッフェはグリークヨーグルトを始め新鮮な食材です。プールは深いところは2メートル以上ありますが、浅い0.45m の深さの場所が仕切ってあり、小さな子供も安心して遊ばせることができました。車があると島の観光名所も楽しめますが、付近のピルゴスやワイナリーには歩いて行けます。フロントはとても親切で感じがよく、レンタカーや空港へのバン(家族で35euro)の手配もしてくれます。ハネムーンにもオススメですが、暑い夏休みの小さい子連れのファミリーにはまさに最適です。プールにはシェードがないので、ウォータープルーフの日焼け止めは必須です。

2023-08-10 via Nuitee
K
Kamola
10
Best for family and kids
Pros:

One of the most cod friendly places with kids pool and plenty of space in general, convenient restaurant locations and overall location on island

2023-07-26 via Nuitee
K
Kiana partner
10
Pros:

We absolutely loved our stay here. We rented an ATV to drive around the island however we did spent every afternoon at the pool (which is amazing by the way). The staff was phenomenal and we couldn’t recommend staying here more!

2023-07-09 via Nuitee
R
Robert
10
Pros:

Most people might say that this hotel is a little outdated, but it is exactly what I expected for a Greek Island vacation. Super clean, very comfortable, and an Amazing view!! The entire staff was super friendly and courteous, especially Adriana at the front desk. The pool was very well kept and a huge highlight for our 7 and 5 year old boys.

2023-07-06 via Nuitee
V
Vilesh
10
Pros:

Really enjoyed our stay. Staff was really nice.

2023-07-01 via Nuitee
A
Ashley partner
10
Pros:

There were issues at another hotel so we booked this one last minute and we’re so happy we did. The staff are so nice and kind, everyone went above and beyond to help us and ensure we had a good time. Breakfast was great, we had a beautiful view of the island. We couldn’t have asked for a better stay!

2023-06-29 via Nuitee
J
Julie
10
Pros:

The staff was very friendly and helpful. We loved the location. Away from the crowds at Fira and Oia, but with some great restaurants in walking distance, as well as the beautiful view from one of the castles on the island.

2023-06-19 via Nuitee
E
Eric family
10
Pros:

We really enjoyed our stay. Short walk to Pygros. We had a rental car so was not an issue to enjoy the other more touristy spots on the island. The property itself was very nice and the staff were super friendly and helpful.

2023-06-19 via Nuitee
J
J Kolter friends
10
Pros:

This hotel and its staff were a key part of our trip to Greece. Sergio, Chris, Ana, Zoe, Georgina and Mike were some of the most genuine people we met on the island and went out of their way to introduce us to Greece. We can’t recommend them enough!

2023-05-25 via Nuitee