Holiday Inn Express & Suites - Dallas Market Center by IHG

Hotels
•
Holiday Inn Express
8.4 (663 reviews)
7800 John W Carpenter Freeway , Dallas , US

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent customer service
Good breakfast options
Cons:
Issues with cleanliness
Room maintenance needed

Categories

Cleanliness
7.65
Some rooms reported issues like musty smells and dirty towels.
Service
9.15
Many reviews highlighted excellent customer service and accommodation by staff.
Location
8.65
Close to popular areas, but access can be difficult.
Room Quality
7.65
Reports of damaged TVs and other issues, but overall functionality was sufficient.
Amenities
8.65
Amenities such as breakfast were positively noted.
Value for Money
8.65
Generally perceived as good for the price.
Food and Beverage
8.15
Breakfast options were appreciated, but some items were noted as needing attention.
Overall Experience
8.65
Most guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:36

Property Description

Convenient Location
Holiday Inn Express & Suites - Dallas Market Center is strategically located near major attractions like Dallas World Trade Center and American Airlines Center, making it a perfect choice for both leisure and business travelers.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a private bathroom. Guests can also enjoy access to our fitness center and business facilities, including a fax machine and photocopier.

Nearby Attractions
Explore Dallas with ease as our hotel is close to popular landmarks such as Sixth Floor Museum and Dallas World Aquarium. Don't miss the opportunity to visit Dallas Holocaust Museum and AT&T Performing Arts Center during your stay.

Book your stay at Holiday Inn Express & Suites - Dallas Market Center now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

8.4
Based on 663 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.65
O
Olivia • family_with_children • us
10
Pros:

The views nice and very homely

2026-10-29 • via Nuitee
K
Keneisha • couple • us
3
Confusing room switches, broken locks, and no sleep
Pros:

Close to the destination I needed to go to.

Cons:

Confusing room switches, broken locks, and no sleep
I called a day ahead and was promised Room 125 would be ready by 10:00 AM. However, when I arrived, the clerk randomly switched me to Room 131 instead. When I went to the room, I immediately found that the door lock was completely broken. Even worse, the clerk admitted another guest had already reported the broken lock, yet they still assigned it to me. Their lack of repair indicates they do not care about the safety of their guests.
I was finally moved back to my original Room 125, but only after an hour-long wait—leaving me confused as to why it wasn't ready at 10:00 AM as promised. To make matters worse, Room 125 was right by a back exit door that slammed loudly all night, leaving me with barely 20% of a night's sleep. Between the safety risks, broken promises, and noise, I cannot recommend this stay for solo travelers.

2026-10-28 • via Nuitee
A
Alex • couple • us
1
Thought this was more reliable than air bnbs, I'll never make that mistake again.
Pros:

Nothing, I got there to check in, the front desk told me the hotel overbooked and denied me my reservation. I was also charged anyway while having to get a hotel at a different location with the same company for 300$ more.

Cons:

Everything was an inconvenience. At 2am when I was trying to check in my wife had a mental break down, both of us hadn't slept in 24hrs and had to be forced to find our own accommodations elsewhere.

2026-10-26 • via Nuitee
J
Jim • couple • us
5
Cons:

There was no room key, front desk had to escort you to the room ever trip. The room could have been cleaner, mold in the shower and refrigerator, past occupant's clothing left in room.

2026-10-26 • via Nuitee
S
Spencer • couple • us
10
2026-10-25 • via Nuitee
C
Christopher • couple • us
8
Very conveniently located near the place we were headed to.
Pros:

Ease of access

Cons:

NA

2026-10-22 • via Nuitee
C
Clarisa • couple • us
1
Pros:

I can’t say because the room was not available when we arrived. However the gentleman at the front desk was very helpful in finding another place.

2026-10-21 • via Nuitee
G
Guedjali • family_with_children • fr
10
Pros:

Personnel très accueillant et bien veillant, très bon petit déjeuner et lit confortable et propre rien a dire

2026-10-20 • via Nuitee
J
Jalisia • couple • us
10
was the best I stayed in
Pros:

Everything

Cons:

It was just cold but that’s normal

2026-10-19 • via Nuitee
A
Antonio • family_with_children • us
9
It was perfect for what we needed
Pros:

It was nice and quiet

Cons:

I can’t say that there was anything that i didn’t like

2026-10-17 • via Nuitee
B
Bert • couple • us
1
Didn’t get to stay.
Cons:

Booking had overbooked the hotel and we didn’t have a room. But still got charged for it!

2026-10-14 • via Nuitee
Y
Yazzyl • solo_traveller • us
8
Pros:

Friendly staff

Cons:

My room was not cleaned on the second day even though we removed the do not disturb sign . I had a toddler so we had to throw the dirty diapers in the hall way trash can unfortunately.

2026-10-13 • via Nuitee
A
Adnan • solo_traveller • ba
9
2026-10-12 • via Nuitee
D
Debra • solo_traveller • us
1
Cons:

The room was not clean. The linens were not changed on the bed. It was hair and looks like small red splatter of God Only Knows on the pillows and the walls in the bathroom. Food crumbs on the floor. Refrigerator had some sort of black liquid in the back of the inside. It was not a good experience.

2026-10-08 • via Nuitee
A
Anaye • couple • us
8
2026-01-16 • via Nuitee
S
Stacey • extended_group • us
6
Pros:

Clean, nice breakfast

Cons:

Out of towels and the shower had no pressure

2026-01-16 • via Nuitee
C
Cenia • extended_group • us
7
2026-01-15 • via Nuitee
A
Aye • couple • us
7
2026-01-15 • via Nuitee
K
Koryssa • solo_traveller • us
9
10/10 would visit again. :)
Pros:

I liked the amenities and the staff were very helpful. The location was great for my needs as well and the hot breakfast was extremely enjoyable. :)

Cons:

Not much of anything actually.

2026-01-15 • via Nuitee
J
Johanna • couple • za
9
2026-01-13 • via Nuitee