Mint House Dallas Downtown By Kasa

Hotels
9.4 (1267 reviews)
1601 Elm Street , Dallas , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor check-in experience
Cleanliness issues

Categories

Cleanliness
8.7
Mention of dirty windows and unclean refrigerator affecting cleanliness perception.
Service
9.7
Mixed experiences; some positive mentions of friendly staff, but significant issues with check-in and customer service.
Location
10
Several reviews highlight great location with access to city center and scenic views.
Room Quality
9.2
Some positive feedback on room quality, but mentions of issues like toilet clogging and less comfortable room upon change.
Amenities
9.2
Adequate amenities but comments on lack of staff, which affects service delivery.
Value for Money
9.2
Perception of being overpriced for what is offered; mixed experiences in reviews.
Food and Beverage
9.2
Not explicitly mentioned, but standard quality for this hotel tier generally expected.
Overall Experience
10
Overall positive experiences but significantly impacted by service hiccups and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:32

Property Description

Luxurious Amenities and Comfortable Accommodations
Experience the epitome of comfort at Mint House Dallas - Downtown. Our aparthotel offers spacious family rooms, facilities for disabled guests, and modern amenities like air conditioning and flat-screen TVs. Each unit is thoughtfully designed with your comfort in mind, complete with plush bed linen and towels for a relaxing stay.

Convenient Location and Nearby Attractions
Ideally situated in the heart of Dallas, our property is just a stone's throw away from popular landmarks such as the Dallas World Aquarium and Sixth Floor Museum. Whether you're here for business or leisure, you'll find easy access to key attractions and the convenience of being close to Dallas Love Field Airport.

Delicious Dining Experience
Indulge in delectable American cuisine at our on-site restaurant, serving up mouthwatering dishes for dinner and lunch. Treat your taste buds to a culinary journey without leaving the comfort of the aparthotel.

Book your stay at Mint House Dallas - Downtown now for a memorable and convenient Dallas experience.

Important information:

Reservations with bookings for more than 5 rooms will be automatically canceled by management.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 30 per day.

Location

Guest Reviews

9.4
Based on 1267 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
A
Amjad • couple • sa
10
ساكرر التجربة
Pros:

إشارةً إلى فترة إقامتي لديكم والتي امتدت لمدة (29) ليلة، أود الإفادة بتقييمي للتجربة بكل مهنية وموضوعية.
عند الوصول كانت إجراءات تسجيل الدخول سريعة ومنظمة، وتم تخصيص وحدة لي في الدور الخمسين. وبعد استقرارنا وترتيب الأمتعة داخل الشقة، فوجئنا بقيام أحد النزلاء بفتح باب الوحدة نتيجة خطأ صادر عن قسم الاستقبال، وهو أمر سبب لنا انزعاجاً بالغاً لكونه يمس خصوصية وأمن النزلاء.
وفي وقت متأخر من ذات الليلة، حضر اثنان من أفراد الأمن إلى باب الشقة وقاما بمحاولة فتحه دون استئذان وبأسلوب غير لائق، رغم أن الباب كان مؤمناً ولم يتمكنا من الدخول. كما قاما بطرق الباب ورفع الصوت بطريقة أدت إلى إيقاظنا من النوم، وعند مقابلتهما قاما بتصويري بهواتفهما وطلب إثبات الهوية بأسلوب افتقر إلى المهنية، مما أشعرني بعدم الارتياح الشديد وكأنني في موضع اشتباه. وقد بلغ بي الاستياء حد التفكير الجدي في مغادرة الفندق.
في اليوم التالي، حضر مسؤول النظافة السيد جاك، وكان في غاية اللطف والاحترافية، وقدم اعتذاراً واضحاً عما بدر من أفراد الأمن، كما بادر بتقديم خدمة تنظيف مجانية لمرتين تعويضاً عما حدث. وفي اليوم الخامس تقريباً تعطلت غسالة الأطباق، وتم التعامل مع الأمر بمهنية من خلال نقلنا إلى وحدة أخرى، مع تقديم المساعدة الكاملة في إعادة الترتيب.
وفي اليوم العشرين تقريباً، تفضل مدير الفندق بزيارتنا في الوحدة، وأبدى اهتماماً مباشراً بالاطمئنان على مستوى الخدمة، كما قدم خدمة تنظيف إضافية دون مقابل (علماً بأن تكلفة الخدمة تبلغ 65 دولاراً)، وهو ما يعكس حرص الإدارة على معالجة الملاحظات وتعزيز رضا النزلاء.
وخلاصة التقييم: رغم جسامة الخطأ الأولي من قبل أفراد الأمن، إلا أن تعامل الإدارة اللاحق، والاعتذار العملي، والخدمات التعويضية المقدمة، أسهمت في احتواء الموقف وإعادة الثقة. وبناءً عليه، فإنني أعد التجربة إيجابية في مجملها، مع التوصية بضرورة تعزيز الإجراءات الأمنية بما يحفظ خصوصية النزلاء مستقبلاً.
وتفضلوا بقبول فائق الاحترام والتقدير.

Cons:

الاحترافية في العاملين

2026-02-13 • via Nuitee
A
Alexandra • couple • us
10
Great vacation
Pros:

The view and cleanliness

Cons:

Everything was great

2026-02-12 • via Nuitee
A
Agustín • solo_traveller • es
1
2026-02-10 • via Nuitee
G
Gilmer • couple • fr
10
Excellent
Pros:

Tout!

2026-02-08 • via Nuitee
S
Serafino • solo_traveller • us
9
Always an enjoyable experience.
Pros:

I was pleasantly surprised that the rate I received on Booking.com was so low. It's always a safe space for me to commute back to after a night out with colleagues.

Cons:

I had asked 3 different staff members how to get to Main Street. None of them could tell me. I asked the same 3 if they knew where Hampton Social was....none of them heard of it. I walked all the way around 2 blocks to finally arrive at my destination. Which was across the street from the Eyeball. Literally a 3-minute walk that took me close to 20. Also, there was only 1 bag of regular coffee in the room, no stirrers. And then the coffee pot didn't even brew the coffee on day 2.

2026-02-08 • via Nuitee
I
ine • extended_group • nl
1
Pros:

Locatie

Cons:

Inchecken was een ramp en geen personeel aanwezig om te helpen

2026-02-08 • via Nuitee
T
Tracy • solo_traveller • us
3
A nightmare. Wished I had gone back to Residence Inn.
Pros:

The location and view was great.

Cons:

The first room I was given didn't have a working refrigerator and the air conditioner didn't work. Then I was moved to another room that had no TV remote and most of the lights in the bathroom didn't work.

2026-01-30 • via Nuitee
Özgür • family_with_children • tr
9
2026-01-29 • via Nuitee
E
Evan • family_with_children • us
10
Pros:

Everything

2026-01-28 • via Nuitee
J
Jessica • solo_traveller • us
7
Not ever using Kasa properties again
Pros:

The bathroom is big, great shower with hot water.
The fitness room is great, once you can find it.

Cons:

I was not warned until a few days before arriving that no one would be here to let me in. So I arrived from Mexico, exhausted, hungry, just 2 hours before checkin and there was no one to talk to, no food, no place to leave luggage, no bathroom, nothing. It's just a building lobby with elevators. I finally called Kasa and someone in the Philippines tried to help, but it was not good enough. Luckily a restaurant in the building was open and I could order food even though they were closing the kitchen. It was super freezing and icy outside, the crazy storm, so I couldn't so to a coffeeshop or something to wait. Bad system.
Also - I was there for work but there was no desk in my room, which was meant to be included. VERY bad. I'm working on a pillow to make my computer high enough.

2026-01-28 • via Nuitee
S
stephen • couple • us
10
Absolutely amazing views feels like home
Pros:

The views are amazing

Cons:

Having to leave

2026-01-27 • via Nuitee
N
Nail • solo_traveller • kg
9
2026-01-25 • via Nuitee
E
Eleonora • couple • it
10
2026-01-25 • via Nuitee
R
Rebecca • family_with_children • gb
3
KASA NIGHTMARE
Pros:

Location
View
Beds were comfortable

Cons:

Don't bother booking until the owners sort the check in system.   What a mess it all is!  Bombarded with emails - all asking for nothing and assuring me of a great experience but when it came to providing check in information for use with 'virtual check in" it all went quiet and the information and link provided didn't work.  We couldn't access the hotel.   Forced to spend 40 minutes on the phone with the worlds most useless and unhelpful human -  rather than sort the problem she concluded leaving me on hold would simply get rid of me.   An absolute nightmare.    Such a shame.   By the time we finally found a human on floor 49 and accessed the 2 bed apartment we had lost all faith.     The apartment was lovely but I could never recommend based on our check in experience.  

2026-01-23 • via Nuitee
A
Anthony • couple • us
10
Great place to stay in the city center!
Pros:

Very clean

Cons:

No late check out

2026-01-22 • via Nuitee
R
Rebecca • couple • gb
1
Terrible customer service
Pros:

Denied receiving payment (which was collected from my card 3 days prior to my stay).
Denied access on arrival.
No response from customer service - nor booking.com
Had to find somewhere else to stay and now trying to claim a refund . Nightmare

2026-01-21 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-01-20 • via Nuitee
W
Wise • solo_traveller • us
1
2026-01-20 • via Nuitee
N
Nicholas • solo_traveller • au
9
I enjoyed my stay at mint house Dallas, staff were very friendly and made sure I had everything needed for my stay.
Pros:

Nice location with a great view.

2026-01-20 • via Nuitee
M
Marcus • solo_traveller • us
4
I'm never staying there again.
Pros:

The location.

Cons:

My toilet clogged shortly after getting settled. It was late at night so they didn't have anyone to help me with that. The next day they moved me to another room. Instead of upgrading, or at least giving me a comparable room, they downgraded to a less comfortable room. I found the check in procedure to be a little more complicated. I don't like staying in a hotel without a proper front desk. My room code didn't work in the garage on my way out so I had to request a new code.

2026-01-20 • via Nuitee