InTown Suites Extended Stay Salt Lake City UT - Woods Cross

Speed of elevator

The office staff. Charged me a late fee when I did everything I could to pay on time including contacting them to pay over the phone before I was even late. My online payment method never worked and they even tried each time. But with the hour window from when they are there and when it was due was during my work hours. When talking on the the they said I couldn’t pay by phone and that I’d have a late fee. Even though while I was in the office paying the week before, witnessed someone paying by phone. Then was told she was allowed cause she knows her?!!!! But I was told to work it out with Michelle when I got off work, which was only2 hours after due time. Being told they could have maybe an hour late but not two. I called and told them my situation and they just charged me the late fee and wouldn’t listen. So upsetting and anxiety bringing. Also they would knock and come right in my room. I work nights and waking up to someone in my room was not ok. They knew I slept during the day. And that was just to give me a package. If I don’t answer. Go away. It is not an invite to come in. I have written customer service and I’ve heard nothing back. I left the property and will not be back. I will not be treated like I’m not a respected guest. I left the room in beautiful condition.

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Being denied the ability to actually use my reservation then you charging me for it anyways

The manager was very very ignorant and very inconsiderate

What part of "no complaints" did you miss?

Probably one of the worst hotel stays I have ever experienced. One, when you book online you’re shown the premium renovated suites so that’s the room you’d expect to be getting right? Wrong. We were assigned our room that we booked for 1 week, the second we walked into the room our jaws dropped. It looked like a completely different place, NOTHING like the pictures on their website, literally nothing. We had went down to address this with the front desk staff and were told “oh those suites on the website are our premium suites, the room you got we don’t have displayed on our website.” Total scam, however we had no other option but to stay. We upgraded to the premium suite for $80 more a night because we we’re absolutely not going to stay in the original room given to us. Thinking it would be better, we walked in and our room and we were immediately hit with a strong smell of armpits and mildew. The bathroom floor boards are lifting and have water damage causing the horrible smell in the bathroom. We had to keep the light on with the fan the whole time just to keep airflow in there. We bought multiple air fresheners and nothing worked. On top of that we had no window screen only a stick to keep anyone coming in from outside which let mosquitoes in our room at night. It was disgusting and such a horrible stay. We couldn’t bare to stay there the whole week we left 2 days earlier without saying a thing. I would NEVER recommend this hotel, not even to my worst enemy. Save your money and GO SOMEWHERE ELSE. Pictures show the website photos compared to the first room we were given.

Pool filtering wasn't up to par!