Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Packed lunches
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.19
Several reviews mention issues with cleanliness, including dirty sheets and bathrooms.
Service
9.16
Positive feedback about the staff's friendliness and willingness to help.
Location
9.7
Consistently described as excellent and convenient to attractions.
Room Quality
6.65
Multiple complaints about room size, maintenance, and noise.
Amenities
7.68
Basic amenities are satisfactory, but some reviews indicate they are lacking.
Value for Money
8.14
While some find it overpriced, others believe it provides adequate value.
Food and Beverage
6.69
Breakfast reviews are mixed, with comments about limited options.
Overall Experience
8.16
Mixed experiences overall, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:30

Property Description

Renovated Guest House with Garden Oasis

Luxurious Amenities: Casa Franco Hotel offers air-conditioned units with flat-screen TVs, private bathrooms, and cozy bed linens. Enjoy the convenience of free WiFi and a 24-hour front desk.

Convenient Services: Indulge in packed lunches for your day trips and explore nearby attractions with sightseeing tours. Laguito Beach and historic sites like the Palace of the Inquisition are just minutes away.

Prime Location: Nestled between Castillogrande Beach and Bocagrande Beach, this sustainable oasis is the perfect escape. Book your stay at Casa Franco Hotel for a memorable experience in Cartagena de Indias.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 1407 reviews
Cleanliness: 6.19
Service: 9.16
Location: 9.7
Room Quality: 6.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
C
Christos • couple • gr
2
Bad
Pros:

Nothing! Really expensive for what is offering!

Cons:

Nothing! I would never stay there again! Really bad smell, no clean and dirty rooms!

2026-02-14 • via Nuitee
S
Stephany • family_with_children • pa
9
2026-02-14 • via Nuitee
L
Lina Johanna • extended_group • co
8
Buena.
Pros:

Lugar cómo, básico pero buen espacio. Solo un detalle, la nevera tenía cabellos :(.

Cons:

La nevera tenía cabellos.

2026-02-12 • via Nuitee
H
Henry • couple • us
6
Pros:

I like the location and staff was great

Cons:

The room doesn't look like in the photos

2026-02-12 • via Nuitee
J
Jhon • family_with_children • co
1
Pros:

nada

Cons:

todo

2026-02-10 • via Nuitee
S
Simon • couple • de
7
2026-02-10 • via Nuitee
A
angelmar • couple • co
7
2026-02-10 • via Nuitee
E
Elena • couple • hr
8
2026-02-10 • via Nuitee
D
De La Hoz Lago • couple • co
6
Pros:

Ubicación

Cons:

La cama muy viejas y mucho ruido

2026-02-10 • via Nuitee
L
Lucila • extended_group • cl
9
Buen alojamiento
Pros:

Personal amable y preocupado. Lugar cuenta con agua caliente para poder hacer la leche a mi bebé. Que cuente con microondas ya que nos permitió poder calentar las comidas de mi bebe. El espacio en común en la terraza está muy bueno igual, para no encerrarse en las habitaciones. Desayuno rico

Cons:

No tienen salida de ducha, lo que hace que el baño quedara muy mojado. En el desayuno no hay opción para niños, ejemplo yogur con cereal, pan con aguacate, leche, etc., eso falta.

2026-02-10 • via Nuitee
M
Michell Allison • couple • pe
9
2026-02-10 • via Nuitee
L
LUGO MOLINA • solo_traveller • co
8
2026-02-09 • via Nuitee
S
Sebastian • couple • co
7
2026-02-09 • via Nuitee
S
SAMMY • couple • co
10
2026-01-30 • via Nuitee
T
Tatiane • couple • br
7
Pros:

Localização é boa, farmácias, mercados e restaurantes bem próximos e tbm é próxima à praia.

Cons:

Banheiro pequeno, café da manhã ruim, poucas opções e vem o prato montado.

2026-01-30 • via Nuitee
Y
yaniris del carmen • family_with_children • do
7
Pros:

El lugar

Cons:

Muy incomodo

2026-01-30 • via Nuitee
M
Maria • couple • co
1
Hotel descuidado
Pros:

La atención del personal las chicas fueron muy amables

Cons:

El lugar está bastante descuidado sucio, las sábanas estaban manchadas y olía bastante a humedad

2026-01-30 • via Nuitee
E
Edgar • solo_traveller • co
10
2026-01-28 • via Nuitee
J
Jared • couple • pe
10
Linda estancia en año nuevo
Pros:

Excelente ubicación, tienes una farmacia, un mall, varios lugares cerca del hotel. La atención del personal fue 10 puntos, hicieron que nuestra estancia sea mejor. Recomiendo totalmente!

Cons:

Quizas el colchon, aunque asumo que depende del cuarto que te toque.

2026-01-28 • via Nuitee
V
Valeria • couple • cr
10
Pros:

El lugar es muy céntrico y el personal increíble y muy amables.

Cons:

El aire tenía un problema con un sonido pero al consultarlo en recepción nos cambiaron de inmediato a otra habitación, fue un gran servicio al cliente

2026-01-28 • via Nuitee