The New Garden Palace Hotel

Hotels
4 (295 reviews)
11 Moderit El Tahrir street , Garden City , Cairo , eg

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Cons:
Very dirty
Poor room quality

Categories

Cleanliness
2.89
The reviews consistently mention a lack of cleanliness, with specific complaints about dirty rooms and bathrooms.
Service
4.86
There were occasional mentions of helpful staff, but overall service was criticized.
Location
6.4
Many reviews indicated the location was convenient or central, which is a positive aspect.
Room Quality
2.35
Multiple reviews detailed issues with room condition, such as broken amenities and unclean sheets.
Amenities
3.38
Limited facilities and broken items were highlighted, resulting in lower ratings.
Value for Money
3.34
Several mentions of dissatisfaction regarding value for money were noted.
Food and Beverage
4.39
Food quality was not discussed, thus standard quality for this hotel tier.
Overall Experience
4.36
Despite significant issues, there were some redeeming qualities that kept the overall experience relatively neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 02:10

Property Description

Central Location
The New Garden Palace Hotel, just 1.1 km from Tahrir Square, offers a prime location for exploring Cairo's key attractions. Situated close to The Egyptian Museum and Cairo Tower, guests can easily immerse themselves in the city's rich history and vibrant culture.

Convenient Amenities
With private parking, a restaurant, and a bar on-site, guests can indulge in delicious meals and unwind with their favorite drinks without leaving the hotel premises. The 24-hour front desk, room service, and free WiFi ensure a comfortable and hassle-free stay for all visitors.

Exceptional Services
From a concierge service to a tour desk and currency exchange, The New Garden Palace Hotel goes above and beyond to cater to the needs of its guests. Whether for leisure or business, travelers can rely on the hotel's dedicated staff for a memorable experience.

Book your stay at The New Garden Palace Hotel now for an unforgettable Cairo getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

4
Based on 295 reviews
Cleanliness: 2.89
Service: 4.86
Location: 6.4
Room Quality: 2.35
Amenities: 3.38
Value for Money: 3.34
Food and Beverage: 4.39
Overall Experience: 4.36
محمد عبد القادر احمد • solo_traveller • ps
10
2026-08-21 • via Nuitee
A
Ahmed • solo_traveller • eg
1
Pros:

المكان قريب من كل شي الموقع فقط

Cons:

مفيش ميه ولا نضافه ولا اهتمام

2026-08-20 • via Nuitee
A
Ahmed • solo_traveller • eg
1
Pros:

المكان قريب من كل شي فقط

Cons:

مفيش ميه الاوضه غير نضيفه الاقامه مش كويسه خالص

2026-08-20 • via Nuitee
N
norhan • solo_traveller • eg
8
2026-08-20 • via Nuitee
E
Ebrahim • solo_traveller • se
1
2026-08-20 • via Nuitee
حمدي • solo_traveller • eg
1
Pros:

لا شيء

Cons:

استقبال سيء جداااا تعامل بعدم احترام للعميل
الموظف طلب سعر اعلى من سعر بوكينج

2026-08-19 • via Nuitee
محمد البدري • couple • eg
1
2026-08-16 • via Nuitee
S
Sohair • solo_traveller • eg
10
مكنش عاوزه امشي من كتر روقان والراحه في المكان بصراحه
Pros:

الاسطاف اكتر من رائع من اول البواب في العمارة والرسيبشن سواء روان السكر او اللي موجود بليل وكم التعاون والترحاب مش طبيعي بجد وزيادة اللي كل شويه اطلب منه حاجه وبكل حب بيساعدني حتي الهوس والاكل كله حاجه فوق الممتاز بجد شكرا

2026-08-14 • via Nuitee
A
Ahmed badaw • solo_traveller • eg
1
2026-08-12 • via Nuitee
S
Sك • solo_traveller • eg
8
2026-08-07 • via Nuitee
H
Hassan Mohamed • family_with_children • dj
4
2026-08-06 • via Nuitee
A
Ahmed • solo_traveller • eg
1
2026-07-22 • via Nuitee
A
AHMED • couple • eg
1
A good location but needs major improvements in cleanliness
Pros:

location was convenient

Cons:

room was not clean

2026-07-18 • via Nuitee
T
tito • solo_traveller • eg
10
2026-07-16 • via Nuitee
A
Alghamdi • solo_traveller • sa
2
Pros:

لايوج شي مميز / محاولة التحايل واضحه ورفع المبلغ والنصب على النزيل

Cons:

الاستقبال يخنصر وياخذ زياده مبالغ عن الاجار بأي حجه عدم التقيد بالتعامل الواضح لا يوجد سندات او فواتير تعامل عشوائي دون رقابه

2026-07-15 • via Nuitee
M
Muhammed • solo_traveller • sa
1
2026-07-15 • via Nuitee
A
Ashraf94 • solo_traveller • eg
1
2026-07-07 • via Nuitee
M
Mohamed • couple • eg
1
Pros:

المكان رفض استقبالي

2026-07-06 • via Nuitee
A
Abdelazim • solo_traveller • fi
1
Pros:

Nothing.

Cons:

I don't understand how a hotel claims to cancel all reservations without notifying the guest?
I was told at the property that the booking was cancelled. No earlier messages sent!

2026-07-06 • via Nuitee
العدل • solo_traveller • eg
2
2026-07-04 • via Nuitee