Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Overall excellent experience
Cons:
Too expensive for perceived value
Lack of amenities

Categories

Cleanliness
9.24
Clean room, as mentioned in multiple reviews.
Service
9.71
Staff was extremely courteous and attentive; exemplary mentions of staff like Caleb and Ralph.
Location
9.75
Perfect location on Broadway, excellent for downtown events.
Room Quality
9.2
Rooms were described as comfortable and accommodating.
Amenities
8.23
Noted lack of amenities, however, the hotel is still considered beautiful.
Value for Money
8.19
Some negative sentiment regarding pricing; described as way too pricy for what's offered.
Food and Beverage
9.24
Breakfast and lunch were excellent with good service.
Overall Experience
9.21
Guests had a wonderful stay with memorable experiences, highly recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 00:53

Property Description

Luxurious Stay in the Heart of Nashville

Modern Amenities: Grand Hyatt Nashville offers a range of modern amenities including an outdoor swimming pool, fitness centre, and a terrace for guests to unwind and relax.

Convenient Services: With a restaurant, room service, and a 24-hour front desk, guests can expect top-notch service and convenience throughout their stay. Free WiFi is also available property-wide.

Prime Location: Situated just 700 meters from Bridgestone Arena and Ryman Auditorium, and within walking distance of the city centre, Grand Hyatt Nashville provides easy access to Nashville's top attractions.

Book your stay at Grand Hyatt Nashville for a luxurious and convenient experience in Music City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1524 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.21
D
dahlia8 Couples Las Vegas, Nevada
10
Close to downtown without the crowds and noise
Pros:

This hotel felt luxurious. The lobby is large and really grand, I was upgraded to the 23rd floor, the room is a good size with high ceilings, the bathroom is a good size and pretty, the bonus, a nice Nespresso coffee machine with Vertuo pods.
Very walkable area. About half a mile from the main bar scene/club area. Really nice because you’re close to the action but far enough away from the crowds and noise. We were in town during the CMAs. So crowded but we could walk everywhere and didn’t have the hassle of driving, parking or taxis/ride shares .

2026-06-06 via Tripadvisor
K
Kent couple us
10
2026-06-06 via Nuitee
S
Sary couple us
10
2026-06-06 via Nuitee
S
seaCPB Family
10
Fantastic long weekend at Grand Hyatt in Music City
Pros:

I find the Grand Hyatt Downtown Nashville to be an amazing hotel experience with an ideal location, beautiful accommodations and most importantly, the kindest most gracious staff. Hands down my favorite place to stay whenever I’m in Music City!

2026-06-05 via Tripadvisor
V
Vacation618200 Friends getaway
10
Best hotel and staff
Pros:

This is a great hotel with beautiful facilities and staff who go above and beyond. The chef, Payu, made our visit special to celebrate a birthday! She was so considerate and was one of the many wonderful staff members who helped make our stay great!

2026-06-04 via Tripadvisor
D
deb0nyp Friends getaway
10
Enjoy your stay here!!!!
Pros:

Highly recommend your next stay to be here!! The amount of care we received here was amazing! The room was veryyy clean and nice! The city view was amazing!! It was in a very good spot, a couple blocks over from broadway!! The valet guys were awesome as well, Jaevon stands out because he always had a smile on his face and was very polite, I’m sure we got on his nerves lol he made getting our cars easy! Now most importantly, Mr. Larry the bellman was phenomenal!! He was a light to our stay!!! Mr. Larry truly deserves the highest pay that could be giving to him!!! His kindness, his thoughtfulness, his PASSION for his job definitely didn’t go unnoticed!!! He went out his way to make sure we were taking care of and comfortable throughout our stay!! I gave him a hug every chance I got!! You don’t see this amount of care or kindness anymore!! Mr. Larry if you see this, THANK YOU FOR EVERYTHING!!!! Overall our experience at this particular hotel was excellent everyone was so nice and welcoming!!

2026-06-04 via Tripadvisor
J
james couple gb
10
Absoultely fantastic
Pros:

Location location location

Cons:

Nothing

2026-06-04 via Nuitee
M
Martin solo_traveller us
10
2026-06-03 via Nuitee
3
311tyronet NONE
10
Love it
Pros:

Perfect location with great atmosphere. Clean rooms and beautiful pool area. The live music was great and the overall experience was amazing.

2026-06-02 via Tripadvisor
S
Shawntaneice couple us
10
Pros:

Everything was good I will stay here 1 million more times I loved everything about this hotel

2026-06-02 via Nuitee
N
Nicole couple us
8
2026-06-01 via Nuitee
G
G1080XWjoec NONE
10
Great experience
Pros:

Exceptional service. Great location. Highly recommend. Easy walk to Broadway and The Gulch. Check out the rooftop bar!!

2026-05-31 via Tripadvisor
S
Sonny couple us
10
2026-05-31 via Nuitee
E
Elisabete couple br
9
2026-05-31 via Nuitee
M
Mariah couple us
4
Apathetic service in the heart of Nashville
Pros:

Close to attractions.

Cons:

This is a beautiful hotel, but the service experience was shockingly bad.

The positives: the rooms are clean and comfortable, and the location is extremely convenient to many Nashville attractions. The 5th floor poolside restaurant and the rooftop bar has consistently good service - prompt and professional.

That’s unfortunately where the good service ends. Everything from check in onwards was a headache. I got to the hotel after a redeye flight and upon explaining to the front desk that my friend had checked into the room the night before, I was told that my friend needed to come downstairs to let me up to the room. I was dumbfounded, as both of our names were on the reservation, which the front desk later admitted. No further assistance was offered - not even an offer to call up to the room to alert my friend that i had arrived. To add additional context to the frustration - I had come in from the pouring rain, with my luggage, and it was very early in the morning.

The lobby restaurant was equally bad. The restaurant was maybe 20% full when I visited, but it took the waiter 20 minutes to take my order, and then I waited another 15 minutes before the waiter returned and told me that he had forgotten to put my order in.

Our stay at the hotel ended with the hotel charging us a ~$200 duplicate fee.

2026-05-30 via Nuitee
R
Robert couple ca
10
Visiting Nashville? GH is a great hotel that is just a short walk to Broadway and restaurants.
Pros:

Great experience and stayed at this property before Caleb the Manager was very helpful and all the staff were excellent.

Bar tender in the evening was great!

Cons:

Nothing

2026-05-29 via Nuitee
D
Deatra family_with_children us
10
Quick trip, safe place and close to the highway.
Pros:

Everything

Cons:

Nothing. It was great!

2026-05-28 via Nuitee
C
Chip couple us
9
2026-05-28 via Nuitee
B
Bianca couple us
10
2026-05-28 via Nuitee
S
Samuel solo_traveller us
10
2026-05-27 via Nuitee