New Hotel Grand View

Hotels
6.3 (28 reviews)
Jail Road , Sylhet , bd

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Central location
Had a restaurant inside
Quiet at night
Cons:
Mosquitoes in rooms
Lack of hot water and towels
Outdated room decor

Categories

Cleanliness
5.5
Mixed reviews on cleanliness, with some guests mentioning issues like mosquitoes and house spiders.
Service
7.4
Service was generally appreciated, but some complaints about lack of towels and hot water.
Location
8
The hotel's central location was highlighted as a positive aspect by guests.
Room Quality
6.7
Mixed reviews on room quality, with some guests mentioning outdated decor and maintenance issues.
Amenities
5.8
Lack of amenities like mosquito nets and hot water affected guest experience.
Value for Money
6.2
Mixed feedback on value for money, with some guests feeling disappointed with the quality of rooms.
Food and Beverage
7.3
Positive feedback on the restaurant services and options available.
Overall Experience
6.3
Mixed overall experience due to cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 09:44

Property Description

Prime Location in Sylhet
Located in Sylhet, the New Hotel Grand View offers convenience and comfort to all guests. With easy access to popular attractions and Osmani International Airport just a short drive away, our hotel provides the perfect base for your stay.

Modern Amenities
Experience a comfortable stay in our air-conditioned rooms equipped with free WiFi and flat-screen TVs. Enjoy a city view from select units and make use of the fridge in every room. With a restaurant on-site offering a variety of dining options, your culinary cravings will be satisfied.

Hospitality at Its Best
Our attentive staff is dedicated to ensuring your stay is memorable. From providing local area tips to arranging airport shuttle services, we go above and beyond to meet your needs and exceed your expectations.

Book your stay at New Hotel Grand View now for a delightful experience in Sylhet.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.3
Based on 28 reviews
Cleanliness: 5.5
Service: 7.4
Location: 8
Room Quality: 6.7
Amenities: 5.8
Value for Money: 6.2
Food and Beverage: 7.3
Overall Experience: 6.3
M
md atiqur family_with_children bd
1
Cons:

worst hotel ever, eto baje hotel life e dekhi nai

2025-10-02 via Nuitee
F
Faysal solo_traveller bd
1
Absolutely crap
Pros:

Nothing

Cons:

The tv didn’t work , no stuff , 1 cleaner lady no English , very bad customer service

2025-08-13 via Nuitee
N
Nazrul solo traveller bd
8
Very good
Pros:

Good but Bathroom lights was not Working

2025-06-02 via Nuitee
S
Shipu solo traveller za
10
Exceptional
2025-03-07 via Nuitee
M
Moynul solo traveller gb
7
Naaaah....id look elsewhere but i was desperate
Pros:

Close to everything and had a car park for my friends to leave their car. Had a restaurant inside but i didnt eat there as i went out. Ac works fine there was a sofa and table. Quiet at night.

Cons:

The rooms are full of mosquito and there is no mosquito nets available. So didnt sleep at all and got bit alot There was no hot water for the shower in the morning. And i had no towels as they said they havnt recieved it back from the laundry. A few house spiders in the bathroom and the vents could do with a clean. The bedroom pictures are probably the expensive ones mine was a shaby 80's look

2025-02-23 via Nuitee
P
Partha young couple in
8
Very good
2025-01-13 via Nuitee
M
Mazumder family with young children bd
6
Pleasant
2024-12-29 via Nuitee
M
Md. young couple bd
3
Poor
2024-12-23 via Nuitee
H
Hussain young couple bd
7
Good
2024-12-18 via Nuitee
N
Nasir solo traveller bd
7
Good
2024-10-12 via Nuitee
M
Mohammed solo traveller gb
1
GAVE ME WRONG ROOM AND FORCED ME TO CHECK OUT AT 6am
Cons:

Booked city view and was given a box room without windows. After complaining I was given the room I booked. After I unpacked and wanted to head out I realised the door doesn’t lock. I then was moved again to another city view room. The day before I check out I was told to check out early at 6am because they have another customer who has booked this room. After complaining I spoke to the owner of the hotel and he said I can stay in my room. I then extended my stay on booking.com for a further 4 days, after booking it the reception staff told me the room is not available even though it shows available on booking.com. The whole hotel was empty there was only two guests including me. The staff and management at this hotel is very poor please avoid booking here to avoid disappointment.

2024-07-02 via Nuitee
R
Rahmat solo traveller my
10
Exceptional
2024-06-20 via Nuitee
R
Rahmat solo traveller my
10
Exceptional
Pros:

Good hotel, great location, friendly staff, good job Mr Milad, Mr L. Syed Ali &. Mr security guard

2024-06-20 via Nuitee
E
Engr. review category business travellers bd
9
Average or medimum in quality
Pros:

ok...

Cons:

overall outlook of the room

2024-06-19 via Nuitee
S
Syed review category business travellers us
4
Disappointing
Pros:

First night i got overcharged, it was assigned for couple but charged as 2 persons.

Cons:

Staffs behavior was roude

2024-06-14 via Nuitee
J
Jasim with friends bd
9
Superb
2024-06-09 via Nuitee
J
Jasim with friends bd
8
Very good
2024-06-09 via Nuitee
M
Mizan review category business travellers bd
7
Comfortable
Pros:

Deluxe single room no- 407 was good, comfortable and for single it's enough. Stuff was friendly 🙂

2024-05-27 via Nuitee
R
Ridam review category business travellers np
1
Bad
2024-05-12 via Nuitee
L
Liaquth review category business travellers gb
2
Very poor
Pros:

The location was good.

Cons:

We arrived on 3rd and booked a family executive room. On the day we been told , they made mistakes and booked family room. The restaurant was not clean, 60% coffee & tea cups were dirty. 50% dinner plates were chipped or broken. Empty bottles, used tea bags, and tissues on the floor by the serving area, small ants crawling by the food areas. One day, we went down for breakfast at 09:15, and Restaurant ran out of breakfast. On settlement day, the reception didn't have the credit card machine. We requested taxi day before our departure , and we have been told we couldn't arrange any taxi , all our taxis booked.

2024-05-10 via Nuitee