JW Marriott, Anaheim Resort

We spent two nights here during our road trip. We spent a day in Disneyland which was excellent. The hotel was lovely, clean and had very good facilities which we were unable to use due to our hectic schedule! I guess it was too good for our needs! The parking was quite expensive too.

The worst hotel experience we've ever had. We checked out after the first night! Horrible customer service at the front desk! Mini bar was completely empty! I'm fine paying for a resort fee if it warranted, but not for a small pool completely surrounded by cement. The only 5 Star experience at the hotel was Sean, the guest ambassador! He deserves to be a finer hotel, not this 2 star property!

Location, room, clean

Location, room, clean

Na

I want to recognize Manny the front desk clerk for his incredible, caring and genuine service. I asked him if the room Tha was given to me if it was a loud area. He was honest was able to put me a quiet area. He noticed I wasn’t feeling so well and I asked where I can get some hot water. Instead of me going to the bar with a big line of people to wait for hot water, he instead went out of his way to grab it for me. Talk about going out of his way and for showing compassion.Manny is great asset to your hotel company and it should be known how well he takes care of his guests.

Tasteful, relaxed atmosphere near the magic. Large, well appointed lobby, quiet and calm. Pool is on the small side, impersonal with no frills or family area. Rooms are large, modern and what you expect from a high end Marriott. In room coffee station and minifridge were a lifesaver before-after a long day in the parks (because that is why we are in Anehim, right! :) ) Disneyland is 17 minute walk from lobby to Gate (about the same if you take the bus to Toy Story parking lot then walk) and the JW is BY FAR the most well appointed hotel within viscinity of the parks apart from the official DL Resorts. Note there is a resort fee, but in exchange you get a 20$ dining credit per day. There is a Starbucks express in the lobby and a Cheesecake Factory attached to the hotel.

My friend and I were enjoying a relaxing day by the pool, taking advantage of the beautiful weather and ordering food and drinks from the bar. However, our experience quickly turned concerning when the bartender directed us to get water from an outdoor dispenser station.

When we went to use it, we noticed visible black mold inside the dispenser. This is a serious health hazard. We immediately brought it to the attention of multiple staff members, but our concerns were dismissed without urgency or acknowledgment.

It wasn’t until we reported it to the front desk that someone finally came over to inspect it. Even then, there was no apology or sense of accountability.

What’s especially alarming is that the dispenser was already halfway empty, meaning numerous guests may have unknowingly consumed contaminated water. This is a major failure in basic health and safety standards—particularly for a food and beverage operation.

This situation is unacceptable and deeply concerning

I stayed at the JW Marriott for a family vacation to Disneyland. The hotel was very comfortable, the sheets were high quality, and I had a great night’s sleep. The location was good about a 15-minute walk to Disneyland but very close to the Disneyland shuttle stop, which made getting around easy. It’s also directly connected to a shopping plaza with plenty of options for breakfast, lunch, and dinner. I would definitely stay here again.

Love this hotel

Our four-night family stay at the JW Marriott Anaheim could have been so much better than it was. We stayed in a premium theme park view room with two beds.

Pros:
- Nicely renovated room that wasn't big, but fine given we were mostly in Disneyland.
- Our second room was very clean.
- Good view out to the parks in the distance. Unfortunately the fireworks were cancelled the two nights we were in the room, so I can't comment on the view of them.
- The hotel common areas are spacious, attractive, and stylish.
- Most of the staff were friendly and helpful.
- Good-sized well-appointed pool area.

Cons:
- Avoid the premium rooms on the 9th floor, or at least room 937. We had the executive lounge directly above us, and the scraping of chairs was awful. I rang the front desk when there was still scraping at 1am. We moved rooms to a lower floor the next morning. No recognition of what we experienced was given until I specifically requested some sort of compensation. We noticed more dust in 937 compared to the room we moved to, so maybe they don't usually put people in 937 unless the hotel is full.
- There was only one staff member in the reception at peak check-in time, which meant for a slow process. At some other times there were two or three staff.
- When I asked about the rooftop bar (Parkestry) at check-in, we were advised that it was closed. Long story short, we would have stayed at the Westin instead had we known. There was nothing on the website to indicate it was closed, and you couldn't even go up to view the fireworks. The person we initially spoke to at check-in, when our room wasn't ready, showed no interest or care about my concern regarding the bar being closed. Later at check-in the gentleman kindly explained that it was closed as part of the transition of the hotel from Marriott to another chain.
- At peaks times, it was impossible to get a guest services or room service person on the phone.
- The pool is shaded in the afternoon. That may be fine in mid-summer, but made for a much less fun experience in April. We were not sure if the pool was even heated at all at first.
- Mixed experience with staff. Some were amazing and other had negative attitudes from the outset.
- The buffet breakfast was fairly good, but for the price, I would expect some high quality cheese, pastries, and greater variety of food. More on par with international hotels.
- Need more hooks/towel rails in the bathroom.

We stayed 5 nights as a family of four visiting Disneyland Resort, and overall had a positive experience with some areas worth noting.

What we loved: The location is unbeatable — walkable to Disneyland Resort and perfect for early rope drop mornings. The double queen room was well-suited for a family of four with generous storage, desk space, a complimentary empty mini-fridge (great for storing your own snacks and drinks), and fast complimentary WiFi. The fitness center is well-equipped and well-maintained, and we never waited long for elevators. A special shoutout to the 1st floor café — the staff there were remarkably friendly and efficient, which made a real difference on those rushed mornings heading out to the parks.

What could be better: Valet parking is pricey, and I was disappointed that my EV wasn't charged after two full days despite requesting it at drop-off. It wasn't until I followed up and tipped generously that it actually happened — this should be more reliable. Housekeeping was adequate but fell short of what I'd expect at this level. Coffee bar supplies (paper cups, stirrers) were never replenished during our entire stay without us calling to request them, and we often had to ask for basic things like extra towels for a family of four. On one occasion our room still hadn't been serviced at 4:30PM. Even with tipping, there was no sense of going above and beyond — just the minimum.

The hotel's physical setup is genuinely excellent for families. With some improvements to service consistency, this could easily be a five-star stay.