Hotel Ruiseñor Itagui

Hotels
8 (105 reviews)
Carrera 49 # 50-71 , Itagüí , co

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Shared lounge/TV area
Grocery deliveries
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noise from outside
Small room size

Categories

Cleanliness
6.25
Several reviews mention issues such as cockroaches in the room, affecting the overall cleanliness.
Service
8.75
Generally positive feedback on the friendliness of staff, despite some issues reported.
Location
9.25
Multiple reviews highlight the excellent location near main attractions.
Room Quality
7.25
Rooms reported as small with noise issues and lack of amenities like air conditioning.
Amenities
7.75
Basic amenities present, but issues like no elevator and limited electrical outlets noted.
Value for Money
8.25
Good value overall, but some guests noted discomfort for the price paid.
Food and Beverage
8.25
Breakfast was positively reviewed, but some service issues were cited.
Overall Experience
8.25
A mix of positive and negative experiences led to an average overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:50

Property Description

Convenient Location and Complimentary Breakfast
Hotel Ruiseñor Itagui, situated in Itagüí, offers free WiFi throughout the property and a daily complimentary breakfast for a great start to your day.

Comfortable Rooms and 24-Hour Front Desk
Each room at Hotel Ruiseñor Itagui features a minibar, flat-screen TV, and private bathroom. Guests can also benefit from the 24-hour front desk service for any assistance needed.

Bar and Laundry Services
Unwind at the hotel's bar or opt for laundry services available at a surcharge. Whether for leisure or business, Hotel Ruiseñor Itagui ensures a comfortable stay with convenient amenities.

Book your stay at Hotel Ruiseñor Itagui for a relaxing and enjoyable experience in Itagüí.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for COP 20,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 105 reviews
Cleanliness: 6.25
Service: 8.75
Location: 9.25
Room Quality: 7.25
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
M
Muñoz • couple • co
10
2026-02-08 • via Nuitee
L
Laura Alejandra • family_with_children • co
10
Un buen precio y calidad
2026-01-30 • via Nuitee
G
Gomez • family_with_children • co
10
2026-01-29 • via Nuitee
L
Luciana • couple • co
9
2026-01-28 • via Nuitee
R
Ruiz • solo_traveller • co
9
2026-01-27 • via Nuitee
S
Stefany • extended_group • co
1
Las habitaciones que nos entregaron no se parecen nada al de las fotos, empezando por el aire acondicionado que en reali
Pros:

En realidad nada

Cons:

La recepcionista que nos recibió el viernes en la noche, no tiene ni idea de que es tener un buen servicio de atención al cliente.
Demasiado grosera, y lo hace ver a uno como si uno fuese un bruto.

2026-01-27 • via Nuitee
D
Deivi • extended_group • co
8
2026-01-26 • via Nuitee
C
Carreño Castillo • solo_traveller • co
8
2026-01-21 • via Nuitee
F
Fabian • couple • co
7
Pros:

Ok

Cons:

Na

2026-01-20 • via Nuitee
E
Esteban Alejandro • family_with_children • gb
10
2026-01-20 • via Nuitee
P
Pedro Javier • solo_traveller • co
6
Pros:

Lo que me gustó, fue la atención amable de todo el personal

Cons:

Lo que no me gustó:
Sus instalaciones son muy cerradas, la habitación que me asignaron era horrible y no tenía una sola ventana, en el baño había cucarachas pequeñas y en el ingreso a la habitación habían cucarachas más grandes

2026-01-20 • via Nuitee
N
nelson • extended_group • cl
7
Pros:

Desayuno monótono sin opciones. Localista

Cons:

Falta shampoo y secador de cabello en el baño. Esto es básico en cualquier hotel

2026-01-19 • via Nuitee
J
JOSE MAURICIO • solo_traveller • co
8
2026-01-19 • via Nuitee
S
Sandra Isled • solo_traveller • co
8
Pros:

Su ubicación, la rotación del personal la buena atención y honestidad.

2026-01-19 • via Nuitee
I
Ivan • couple • co
7
2026-01-11 • via Nuitee
H
HUGO • extended_group • co
8
Pros:

La atención

Cons:

El agua fria

2026-01-10 • via Nuitee
J
John Carlos • extended_group • co
3
Insatisfecho
Pros:

Todo muy confortable

Cons:

La atención

2026-01-09 • via Nuitee
L
Lisandra Rodríguez • couple • cu
6
Si buscas comodidad y tranquilidad no es una buena opción.
Pros:

La ubicación. Muy cerca del parque principal de Itagüí.

Cons:

Habitaciones muy pequeñas, mucho ruido, con problemas en los enchufes.

2026-01-03 • via Nuitee
A
Angie Julieth • couple • co
5
Pros:

El desayuno bueno, pero las habitaciones están al lado de la carretera, entonces se escucha demasiado ruido de los carros y no se logra un buen descanso.

Cons:

El ruido que se escucha en la habitación por la cercanía a la vía.

2025-12-30 • via Nuitee
K
Kevin • couple • co
10
2025-12-25 • via Nuitee