FR Hotel

No hay servicio de restaurante en la noche, tardanza en el aseo de la habitación.

excelente ubicación y atención

Good value. Very clean and breakfast was excellent.

Although the hotel is very nice, they do not maintain good cleanliness, nor do they take care of the guests who are already staying there.
The restaurant has very good service and good food, and it looks clean and pleasant.
They have security in the parking lot, and overall, the employees are kind.

Super friendly staff. Gym next door. Restaurant in the hotel (not expensive given the quality of the food and variety of the menu). Despite being right off a major street, the room was quiet. Very spacious and inviting. Will likely book again if visiting the area. Located across the street from a small business vendor mall.

Lo mejor, el desayuno excelente, mejor la atención de su personal, en especial Andrea del restaurante. Muy gentiles !

Customer service was very deficient. It’s as if they don’t know how to respond to customer complaints.
Atención al cliente es muy deficiente en este hotel.

Una excelente opción para descansar, una excelente atención, muy limpio, excelente decoración, las habitaciones son muy cómodas, únicamente para tener en cuenta, el sonido de la demás habitaciones se filtran.

excelente

El hotel fue excelente, la habitación maravillosa, la atención de cinco estrellas y el desayuno exquisito. ¡Sin duda volveremos! ✨

Muy buena propiedad

FR Hotel is a solid choice if you go to Ibague. We were on the third floor, same as the spa and the restaurant, and it had a unique charm to it as i walked around. The room was as shown in Expedia's listing as "Premium Suite". High ceilings, tall doors to the patio which had a nice view of the mountains. The staff wore smiles from the front desk to the restaurant. There was an issue getting hot water into the hot tub, but someone came up quickly to help and after some tinkering we had hot water. The restaurant is covered but open to the outside. For breakfast, there were 3 main options and several other things to self serve. We were satisfied. We didn't get to use the spa. Overall, FR Hotel gets a thumbs up from me.

They didn’t clean my room and I was there for two nights/three days.

Un hotel con todos los servicios de primera calidad

Personal le falta capacitación
El proceso de check in y check out terriblemente demorado.
Hotel cómodo y limpio pero falta capacitación en personal.

It was a very hyped location but nothing was up to par. Spa is very unattended, breakfast buffet (included) is very mediocre in terms of quality of food and attitude of the staff. Drinks are watery and my mom got food poisoned on christmas. Doggy treatment was good and that's always a plus.

La manager o duena del hotel necesita hacer un curso de modales como tratar al cliente. Por error del personal tube q cambiar de habitacion la cual fue pagada. Pero esto pasa x no saber darle un entrenamiento apropiado y dejar sola una persona q es nueva atendet la reception. Y mucho mas cliente q me hospedado otras oportunidades en este hotel

Nice room very clean with nice view

Excelente hotel, muy comoda la suite es mi segunda vez aqui, muy recomendado restaurante y el spa

Mala la atención del personal, desinteresado y demorado en su respuesta