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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Soundproof rooms
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Kid meals
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Heated pool
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Infinity pool
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Paid WiFi
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Snack bar/deli
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Private beach nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Pool waterfall
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Exercise/lap pool
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Covered parking
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Beach club nearby (surcharge)
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Bicycle-friendly property
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Beach toys
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Beachfront Property
Featuring 45 rooms, SLS Cancun Hotel & Spa is an exclusive gem nestled in the gated community of Novo Cancun. With 250 meters of pristine beachfront, guests can indulge in the ultimate seaside escape.
Unmatched Amenities
From a private beach club to an 18-hole Tom Weiskopf-designed golf course, this hotel offers unparalleled amenities. Enjoy the luxury of a private marina with 175 boat slips, 4500 m2 of upscale shopping, and a myriad of dining options, including LEYNIA Restaurant by Chef Jose Icardi.
Unique Dining Experience
LEYNIA Restaurant offers a fusion of Argentinean and Japanese flavors, promising a culinary journey like no other. With tableside presentations and drinks served from roaming bicycles, every meal is an unforgettable experience.
Ready to experience luxury at its finest? Book your stay at SLS Cancun Hotel & Spa now!
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in all areas and charges are applicable.
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Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 17 years old stay for US$130 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Snídaně byla výborná.
Líbilo se nám všechno.
Ładny i przestronny apartament, wspaniały widok, dobra lokalizacja, doskonale nagłośnienie działające w hotelu i na plaży
La onda del hotel. La deco.
El desayuno muy básico. Un huevo revuelto y cafe americano. Si pedias un late, 10 usd, una tostada, usd 10.
El restaurant, muy rico pero un pedazo de carne, usd 150.
Y no te lo cobran a la habitación asi que no podes estar sin tarjetas en el hotel.
La bacha, sin ducha.
El beach club sierra a las 17... o sea que no hay servicio para el sunset en la playa.
No hay piscina.
Everything! Beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food!
La chambre était exceptionnel, le personnel était vraiment gentil malgré un petit soucis avec le room service du soir ou notre commande avait était oublier ça arrive… ils nous ont offert des cocktails et un check-out retardé pour que nous profitions de la chambre !
Tout était bien
La plage
Rien
Nice room and great gym
Excellent food
I spent last night at your hotel and I wanted to share some feedback on the experience
The approach to the hotel was problematic as there is no signage for the SLS hotel.
The valet parking was so unorganized with a pile up of cars entering and exiting.
Reception forgot to take my credit card imprint when I checked in for incidentals
I called for an ice bucket at 5pm and waited 1/2 hour. I called back and waited
By 6pm the ice had still not been delivered. It never was.
Was unable to access the wifi. I was however assisted in a nice staff member who had to enter a code SLS_CANCUN in order for me to register. Again, an unneeded problem.
The more unpleasant thing was the sewage smell from the toilet in the bathroom. The entire room was permeated with an unpleasant smell.
We then went to the bar after 6pm to redeem our “invitation” drink tickets. We were basically ignored while they made drinks for other people. Not a greeting, not a hello, nor I will be right with you.
The happy hour issues started with the barman having no idea about any of it despite being advertised everywhere. He did know what I was talking about as he even said la hora feliz.
Friends went to pay for the drinks and were told to wait until he had made other people’s cocktails.
He then made them pay for the drinks and when I went to ask him if we got the next round for free, as this is wha his colleague had explained to me. He flat out said NO! Another colleague had to again step in to explain. The bartender told me he was on the job for only three days. I understand this but I would think the Happy Hour and other things would be basic training.
I honestly think a hotel of this caliber should have. addressed some of these issues.
Alles war super. Das Zimmer super toll und sauber. Das Personal super lieb und freundlich.
Wenn man eine Tour mit Bus gebucht hat. Durfte der Bus nie in das Areal reinfahren. Wir mussten immer einen anderen (relativ) weiten Abhol Ort ausmachen was den gesamten Ausflug etwas mühsamer macht.
Hôtel magique et très calme
Vérifier bien les factures au départ car si vous avez pris le petit déjeuner il peut être facturé 2 fois
Tout est parfait
Vérifier la facture pour ne ose être facturé 2 fois des petits déjeuner si vous avez choisi la chambre avec
Excellent suite with a beautiful view. Nice pool clean beach. Comfortable beds and a clean beautiful bathroom.
No daily vacuuming. No wiping of all surfaces. (Coffee tables, tv area, bed stands). No water cooker. We did get one on request but they were not prepared for it. Not everyone is a coffee drinker. For a luxury suite this should be standard.
Понравился, номер, большой, хорошая мебель, удобная кровать, просторный балкон.
Очень высокая слышимость, постоянно слышно что в коридоре происходит, стены будто из картона. в отеле несколько раз отключалась электроэнергия, при этом персонал об этом не предупреждал. лифт не работал, приходилось выходить с 3-го этажа через эвакуационную лестницу, указателей нет, света в коридоре на этаже не было!!! В отеле требуют депозит 250 долларов США за каждый день проживания. Непонятно зачем и почему. При этом сотрудники отеля все время выпрашивают чаевые при паркинге и в ресторане, это выглядит чересчур нагло и убивает желание питаться в ресторане при отеле и на пляже. На пляже много водорослей, купаться фактически невозможно, также на пляже постоянно играет диджей - очень громкая электронная агрессивная музыка, некомфортно. у отеля очень маленькая территория: бассейн, пляж и все. Вся остальная территория жилых комплексов рядом - закрыта, туда не пускает охрана. Отель расположен при ЖК в микрорайоне, где почти нет людей и еще идет стройка новых ЖК, в итоге людей нет, инфраструктуры нет, гулять негде, все закрыто, везде охрана не пускает. Чтобы дойти до ближайшего ТЦ нужно идти пешком 20 мин., либо вызывать с валлет парковки машину. Депозит оплаченный по прошествии недели до сих пор не вернули! Вывод: при стоимости от 400 долларов США за ночь без питания, это чрезмерно дорогостоящий, неудобный и раздражающий вариант проживания. Не рекомендую здесь останавливаться.
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