SLS Cancun

Hotels
•
SLS
8.4 (303 reviews)
Boulevard Kukulcan km 1 Zona Turistica Puerto Cancun Lote 1 02 Uc 1 Mz 27 , Cancún , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good food
Cons:
Cleanliness issues
Poor value for specific services

Categories

Cleanliness
7.79
Multiple mentions of cleanliness issues and a specific complaint about lack of hygiene.
Service
8.76
General sentiment was positive about staff friendliness; however, there were complaints about communication issues.
Location
8.8
Consistently positive mentions regarding location and atmosphere.
Room Quality
8.25
Positive feedback about spaciousness but mentioned issues with cleanliness.
Amenities
8.28
Positive remarks about pool and facilities; however, some areas deemed overpriced.
Value for Money
7.74
Complaints about pricing for specific services indicate that value is perceived as lower.
Food and Beverage
8.79
Strong positive feedback about food quality and variety, with some minimal concerns.
Overall Experience
8.76
General experiences were overwhelmingly positive, creating a very favorable impression despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:14

Property Description

Luxurious Beachfront Property
Featuring 45 rooms, SLS Cancun Hotel & Spa is an exclusive gem nestled in the gated community of Novo Cancun. With 250 meters of pristine beachfront, guests can indulge in the ultimate seaside escape.

Unmatched Amenities
From a private beach club to an 18-hole Tom Weiskopf-designed golf course, this hotel offers unparalleled amenities. Enjoy the luxury of a private marina with 175 boat slips, 4500 m2 of upscale shopping, and a myriad of dining options, including LEYNIA Restaurant by Chef Jose Icardi.

Unique Dining Experience
LEYNIA Restaurant offers a fusion of Argentinean and Japanese flavors, promising a culinary journey like no other. With tableside presentations and drinks served from roaming bicycles, every meal is an unforgettable experience.

Ready to experience luxury at its finest? Book your stay at SLS Cancun Hotel & Spa now!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$130 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 303 reviews
Cleanliness: 7.79
Service: 8.76
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
C
Charlène • couple • fr
9
2026-03-09 • via Nuitee
C
Charlène • couple • fr
9
2026-03-09 • via Nuitee
R
ROSTISLAV • couple • ru
3
Pros:

Понравился, номер, большой, хорошая мебель, удобная кровать, просторный балкон.

Cons:

Очень высокая слышимость, постоянно слышно что в коридоре происходит, стены будто из картона. в отеле несколько раз отключалась электроэнергия, при этом персонал об этом не предупреждал. лифт не работал, приходилось выходить с 3-го этажа через эвакуационную лестницу, указателей нет, света в коридоре на этаже не было!!! В отеле требуют депозит 250 долларов США за каждый день проживания. Непонятно зачем и почему. При этом сотрудники отеля все время выпрашивают чаевые при паркинге и в ресторане, это выглядит чересчур нагло и убивает желание питаться в ресторане при отеле и на пляже. На пляже много водорослей, купаться фактически невозможно, также на пляже постоянно играет диджей - очень громкая электронная агрессивная музыка, некомфортно. у отеля очень маленькая территория: бассейн, пляж и все. Вся остальная территория жилых комплексов рядом - закрыта, туда не пускает охрана. Отель расположен при ЖК в микрорайоне, где почти нет людей и еще идет стройка новых ЖК, в итоге людей нет, инфраструктуры нет, гулять негде, все закрыто, везде охрана не пускает. Чтобы дойти до ближайшего ТЦ нужно идти пешком 20 мин., либо вызывать с валлет парковки машину. Депозит оплаченный по прошествии недели до сих пор не вернули! Вывод: при стоимости от 400 долларов США за ночь без питания, это чрезмерно дорогостоящий, неудобный и раздражающий вариант проживания. Не рекомендую здесь останавливаться.

2026-03-09 • via Nuitee
S
Shirley • couple • us
7
We had a great stay at SLS because of the suite and view. But for a 5 star hotel there are points of improvement.
Pros:

Excellent suite with a beautiful view. Nice pool clean beach. Comfortable beds and a clean beautiful bathroom.

Cons:

No daily vacuuming. No wiping of all surfaces. (Coffee tables, tv area, bed stands). No water cooker. We did get one on request but they were not prepared for it. Not everyone is a coffee drinker. For a luxury suite this should be standard.

2026-03-09 • via Nuitee
O
Ozberak • solo_traveller • us
9
Pros:

Great staff

2026-03-05 • via Nuitee
N
nevio • family_with_children • it
1
2026-03-04 • via Nuitee
M
Meriem • couple • fr
10
Pros:

Tout était top 👍🏼

2026-03-02 • via Nuitee
D
Daniel • family_with_children • es
8
Pros:

La suite con vistas al mar

Cons:

Se oia mucho la musica del chiringuito de playa

2026-02-28 • via Nuitee
A
Armando • couple • es
1
2026-02-28 • via Nuitee
D
Daniel • family_with_children • es
8
Pros:

Cama comoda

Cons:

El billar no tenia tacos, y solo habia uno y roto

2026-02-28 • via Nuitee
S
Séverine • family_with_children • fr
10
2026-02-24 • via Nuitee
F
FATOS • couple • us
10
2026-02-24 • via Nuitee
R
Rodrigo • extended_group • cl
9
Excelente opción para Cancun si vas por un par de días
Pros:

Hotel de lujo, habitaciones grandes y modernas. Ubicación en sector más nuevo de Cancún con el mejor Shopping de Cancún y al lado de la Marina. Linda playa y piscina con excelentes instalaciones

Cons:

Todas las comidas se pagan aparte, incluido el capuchino en el desayuno aún cuando pagues por un desayuno! Ambiente fancy …..

2026-02-23 • via Nuitee
C
Chiara • solo_traveller • de
9
Pros:

Amazing pools, gym and very comfortable rooms

Cons:

Small reception, very expensive breakfast

2026-02-23 • via Nuitee
E
Emmanuel • couple • fr
8
Pros:

TOP chambre . excellent petit déjeuner

Cons:

accueil personnel tres condescendant . rien a faire autour .

2026-02-22 • via Nuitee
G
GOsagbemi • couple • ng
7
Very Good
Pros:

The Location is great right at the middle of Puerto Cancun, close to the Marina Mall

Cons:

The breakfast was my lowest point, variety poor and very bland for the most part..

2026-02-13 • via Nuitee
J
Jotham • couple • ca
10
2026-02-12 • via Nuitee
N
Natasha • solo_traveller • us
7
Good price , great location
Pros:

I loved the pool and how l close it is to the beach. Not much of a party hotel in my opinion but I loved the relaxation of it all

Cons:

I didn’t have A/C in my room , so that kinda sucked but I did open the window

2026-02-11 • via Nuitee
S
Sanaa • solo_traveller • fr
10
Pros:

Very nice staff in the reception

2026-02-10 • via Nuitee
Z
Zaira Martinez • couple • mx
10
2026-02-10 • via Nuitee