SLS Cancun

Hotels
•
SLS
8.4 (365 reviews)
Boulevard Kukulcan km 1 Zona Turistica Puerto Cancun Lote 1 02 Uc 1 Mz 27 , Cancún , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good food
Cons:
Cleanliness issues
Poor value for specific services

Categories

Cleanliness
7.79
Multiple mentions of cleanliness issues and a specific complaint about lack of hygiene.
Service
8.76
General sentiment was positive about staff friendliness; however, there were complaints about communication issues.
Location
8.8
Consistently positive mentions regarding location and atmosphere.
Room Quality
8.25
Positive feedback about spaciousness but mentioned issues with cleanliness.
Amenities
8.28
Positive remarks about pool and facilities; however, some areas deemed overpriced.
Value for Money
7.74
Complaints about pricing for specific services indicate that value is perceived as lower.
Food and Beverage
8.79
Strong positive feedback about food quality and variety, with some minimal concerns.
Overall Experience
8.76
General experiences were overwhelmingly positive, creating a very favorable impression despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:14

Property Description

Luxurious Beachfront Property
Featuring 45 rooms, SLS Cancun Hotel & Spa is an exclusive gem nestled in the gated community of Novo Cancun. With 250 meters of pristine beachfront, guests can indulge in the ultimate seaside escape.

Unmatched Amenities
From a private beach club to an 18-hole Tom Weiskopf-designed golf course, this hotel offers unparalleled amenities. Enjoy the luxury of a private marina with 175 boat slips, 4500 m2 of upscale shopping, and a myriad of dining options, including LEYNIA Restaurant by Chef Jose Icardi.

Unique Dining Experience
LEYNIA Restaurant offers a fusion of Argentinean and Japanese flavors, promising a culinary journey like no other. With tableside presentations and drinks served from roaming bicycles, every meal is an unforgettable experience.

Ready to experience luxury at its finest? Book your stay at SLS Cancun Hotel & Spa now!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$130 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 365 reviews
Cleanliness: 7.79
Service: 8.76
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
E
Estelle • couple • fr
10
Au top ! Je recommande
Pros:

Tout etait parfait, le personnel très accueillant et serviable.
Pour le prix c’est très très bien

2026-05-14 • via Nuitee
E
Edoardo • couple • es
8
Pros:

Todo

Cons:

La playa y el mar son muy feos

2026-05-14 • via Nuitee
J
Jorge Victor • couple • br
10
2026-05-13 • via Nuitee
W
wafa • solo_traveller • gb
8
2026-05-09 • via Nuitee
M
Marvin • extended_group • us
10
Fantastic
Pros:

Staff were welcoming and very helpful.

Cons:

Nothing

2026-05-07 • via Nuitee
H
Hernan • solo_traveller • es
9
Pros:

El hotel está muy bien ubicado, en un barrio tranquilo, en frente del mar y con negocios y restaurantes excelentes a su alrededor. Las habitaciones son espaciosas y las camas muy comodas. Muy recomendado para fines de semanas sin estrés!

2026-05-04 • via Nuitee
C
Caro • solo_traveller • mx
8
Pros:

Las habitaciones es lo que mas me gustó son grandes, comodas y luminosas. El aroma de lobby del hotel tambien destaca. El gimnasio es compartido con la torre residencial esta muy completo con diferenres secciones. El bar de la playa tiene ondita y la comida es rica. Pedi una ensalda griega.y orro dia un bowl y estaba espectaculares pero el Apperol no esta tan bueno. El personal es amable, manteniendo distancia, de hecho ni traen tags con sus nombres, lo cual no supe muy bien qué pensar.

Cons:

El único comentario que me pareció inecesario fue en el club de playa. En cuanto llegué y pedí mi toalla el mesero me hizo el comentario de que solo era una toalla por persona. A lo que le comenté sí solo te estoy pidiendo una y que no sabia a qué venía el comentario. Él me respondió queriendo arreglar un poco la situacion diciendome que bueno que al rato si quería otra iba a checar pero que tenían pocas en stock y que pues al rato creía que llegarían más.
Miren parece una nimiedad, pero pagando ese tipo de hoteles lo último que quiero saber es si tienen stock de toallas o no. No es mi problema si les faltan. Y para el costo de la habitacion sí espero que en caso de pedir una extra sí me la den. En fin espero tambien mejoren la calidsd de las mismas porque ya se eatab percudiendo y eatan muy delgaditas. Hasta crei que ni en el Holiday inn me harian ese comentario.

2026-05-01 • via Nuitee
M
MARINA • couple • mx
1
Pros:

Всё было бы хорошо, если бы отель не занимался хищением средств. С нас списали депозит 31 марта, сегодня 28 апреля и отель до сих пор не вернул денег. Попросили предоставить документы транзакции, но так и ничего нам не прислали.

2026-04-28 • via Nuitee
J
jessica • couple • es
10
2026-04-26 • via Nuitee
M
Muriel • solo_traveller • be
10
Waanzinnig goed!
Pros:

De kamer was magnifiek met een prachtig zicht. Heerlijk wakker worden in de hangmat op het terras met een lekker koffietje. De kamers zijn enorm groot en alle amenities zijn top. Absolute aanrader!

Cons:

In de late namiddag is er geen zon aan het zwembad maar omdat het zo warm is, is dat niet zo erg.

2026-04-25 • via Nuitee
O
olivier • couple • fr
10
2026-04-24 • via Nuitee
L
László • couple • hu
1
Pros:

I am still waiting for get my deposit back - since more than 4 weeks….

2026-04-23 • via Nuitee
A
albertolgz • couple • mx
10
2026-04-22 • via Nuitee
A
Alvaro • couple • mx
5
2026-04-19 • via Nuitee
B
Boudjema • couple • fr
9
2026-04-19 • via Nuitee
S
Schekina • couple • be
1
2026-04-17 • via Nuitee
D
D • solo_traveller • ch
7
2026-04-16 • via Nuitee
S
Stephen • couple • us
10
2026-04-15 • via Nuitee
D
Duerson • extended_group • us
9
Great location, beautiful stay!
Pros:

The property was beautiful and very clean. The staff was friendly and we felt very safe as the property and area had multiple security check points. There were great restuarants and shops that were a short walk away.

Cons:

The service could be a bit slow, and there were more than a few times we waited for towels. We also had items charged to our room that were not ours, which a few other guests had mentioned in their reviews, so keep track if you purchase any food or drinks.

2026-04-13 • via Nuitee
J
Jasmine • couple • gb
9
2026-04-09 • via Nuitee