SLS Cancun

Hotels
•
SLS
8.4 (372 reviews)
Boulevard Kukulcan km 1 Zona Turistica Puerto Cancun Lote 1 02 Uc 1 Mz 27 , Cancún , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good food
Cons:
Cleanliness issues
Poor value for specific services

Categories

Cleanliness
7.79
Multiple mentions of cleanliness issues and a specific complaint about lack of hygiene.
Service
8.76
General sentiment was positive about staff friendliness; however, there were complaints about communication issues.
Location
8.8
Consistently positive mentions regarding location and atmosphere.
Room Quality
8.25
Positive feedback about spaciousness but mentioned issues with cleanliness.
Amenities
8.28
Positive remarks about pool and facilities; however, some areas deemed overpriced.
Value for Money
7.74
Complaints about pricing for specific services indicate that value is perceived as lower.
Food and Beverage
8.79
Strong positive feedback about food quality and variety, with some minimal concerns.
Overall Experience
8.76
General experiences were overwhelmingly positive, creating a very favorable impression despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:14

Property Description

Luxurious Beachfront Property
Featuring 45 rooms, SLS Cancun Hotel & Spa is an exclusive gem nestled in the gated community of Novo Cancun. With 250 meters of pristine beachfront, guests can indulge in the ultimate seaside escape.

Unmatched Amenities
From a private beach club to an 18-hole Tom Weiskopf-designed golf course, this hotel offers unparalleled amenities. Enjoy the luxury of a private marina with 175 boat slips, 4500 m2 of upscale shopping, and a myriad of dining options, including LEYNIA Restaurant by Chef Jose Icardi.

Unique Dining Experience
LEYNIA Restaurant offers a fusion of Argentinean and Japanese flavors, promising a culinary journey like no other. With tableside presentations and drinks served from roaming bicycles, every meal is an unforgettable experience.

Ready to experience luxury at its finest? Book your stay at SLS Cancun Hotel & Spa now!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$130 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 372 reviews
Cleanliness: 7.79
Service: 8.76
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.76
A
Aalyiah • solo_traveller • gb
10
2026-06-06 • via Nuitee
S
Sharbel • couple • il
10
2026-06-05 • via Nuitee
S
Stephan Von Furstenberg • solo_traveller • us
9
Happiness
Pros:

Size

Cons:

NA

2026-06-04 • via Nuitee
S
Stephan Von Furstenberg • solo_traveller • us
9
Lovely
Pros:

Intimate clean and staff amazing

Cons:

Nothing but a grass lawn somewhere would help make it perfect perfect otherwise it’s still a super great spot with super great people working there

2026-06-04 • via Nuitee
R
RENATA • couple • nl
6
The rooms have chipped floorboards, as does the bookshelf. Overall, it's poorly maintained.
Pros:

Location

Cons:

Poor maintenance. Embroidered towels and table linens.

2026-06-03 • via Nuitee
S
sangtae • extended_group • au
4
Bad service, good quality rooms
Pros:

Room mainly, it was nice.

Cons:

Lots of things... mainly service, really poor.

1. we were charged a lot of things "by mistake"
2. the waiter offered a terrible service, forgot to bring the menu, 20 minutes waiting for a juice, served the breakfast without napkins, never offered water... and worse, he tipped himself even when we didnt want to tip him... he put above 15% on tip.

2026-06-02 • via Nuitee
N
Nancy • couple • ch
1
2026-06-01 • via Nuitee
Y
Yolanda • solo_traveller • lu
10
2026-06-01 • via Nuitee
J
Josué • extended_group • fr
9
2026-05-29 • via Nuitee
T
Tatenda • family_with_children • gb
10
Great beach side holiday !
Pros:

I loved the ambience of the hotel, I appreocitaed that it wasn't too rowdy. It was very convenitley located near some big shopping centres and there is a starbucks about 15 min walk from the hotel itself. The staff were super helpful and even offered assistance to book local tours and activaties. I would definetley recommend. Big shout out to the gentleman who check us in, our waiter and our bell boy Arturo ! Special thanks to the hotel for our free complimentary drinks.

Cons:

There was not much to not like. No bad comments from me.

2026-05-29 • via Nuitee
L
Lauri • couple • us
10
excellent experience on our honeymoon. will return for anniversary
Pros:

location, staff, food and cocktails. spacious rooms

Cons:

nothing

2026-05-25 • via Nuitee
J
Juan Felipe • couple • co
9
2026-05-25 • via Nuitee
C
Claudia • solo_traveller • mx
10
La descripción debe ser exacta
Pros:

Las camas muy cómodas y las sabanas de muy buena calidad frescas

Cons:

Que la habitacion con vista al mar tuviera otro precio y eso no lo dice la plataforma.

2026-05-25 • via Nuitee
G
Gilad • solo_traveller • il
10
2026-05-23 • via Nuitee
J
J • couple • us
9
2026-05-22 • via Nuitee
E
Edoardo • couple • es
8
Pros:

Todo

Cons:

La playa y el mar son muy feos

2026-05-14 • via Nuitee
E
Estelle • couple • fr
10
Au top ! Je recommande
Pros:

Tout etait parfait, le personnel très accueillant et serviable.
Pour le prix c’est très très bien

2026-05-14 • via Nuitee
J
Jorge Victor • couple • br
10
2026-05-13 • via Nuitee
W
wafa • solo_traveller • gb
8
2026-05-09 • via Nuitee
M
Marvin • extended_group • us
10
Fantastic
Pros:

Staff were welcoming and very helpful.

Cons:

Nothing

2026-05-07 • via Nuitee