The Joseph, a Luxury Collection Hotel, Nashville

We enjoy Nashville. We choose hotels in Summer with good pool to hand out during the hot days and enjoy the rest of Nashville in the evenings. This hotel had great reviews, great pool vibes, and we booked through AMEX Fine Hotels. Two days prior to arrival we received email stating the pool would be closed Friday afternoon starting at 2pm for a private event. Conveniently the email was sent after the cancellation window had closed so we would need to find other plans on a super hot afternoon when we were just planning on hanging by the pool. I highly doubt this was a last minute private booking so the timing of the email was suspect and frankly annoying. We checked in on Thursday and did go to the pool in the afternoon. The pool was busy but not terribly so. Service was terrible, we were able to get first drink but after that it was nearly impossible. There was a waitlist for a lounge chair but we chose to just get in the pool. This seemed to be the issue because those with chairs were getting service. There were no towels available and we had to ask multiple times to get towels to exit the pool area as storms were quickly approaching. Check in was great, our room was ready in the morning and we were able to access it. Saturday was July 4 so understandable the pool was busy...4 hour wait for chair. Having previously experienced poor service when it wasn't busy we decided to skip the pool as there was literally no way to even access it or get in it with the number of people there. On our way to the pool however we witnessed a guest throw up on the 16th floor outside the elevator and people walking through it tracking it around the floor onto the elevator. We reported it multiple times as did friends of ours staying on the same floor as we saw it multiple times throughout the afternoon hours. It took multiple hours to get cleaned up and at least 4 reports from various guests. Espresso machine in our room wasn't working, took over a day to get repaired. I've reached out to AMEX, Marriott, and hotel GM. Received a promising initial response from Hotel with commitment to follow up later that day, that was 3 days ago. Amex says they are waiting on response from hotel to fully address my concerns as well. The room was great, the bars and speakeasy were great, but with so many service issues I can not at this time recommend and did not get the same level of service as we've had previously with hotels in this category.

Excellent desk staff, valets (Drew & Davionta), breakfast wait staff. Comfortable bed and linens. Pool was heated and beautiful.

Entrance is not well marked and we circled the block several times before I jumped out of the car (was passenger)at the exit to find the entrance. It is down the small alley.

This hotel if lovely, great rooms, nice restaurants and bars! The location is good for walking to Broadway and also for quiet. The view from the rooftop bar and pool is fabulous. We enjoyed drinks and hanging by the pool. Just know that the pool can get crowded and there can be a waitlist for lounge chairs, wish we would’ve known. We would definite stay again!!!

From the moment we arrived at The Joseph, Davionta and Drew delivered a level of hospitality that truly defines a five-star experience. Their professionalism, warmth, and attention to detail were exceptional. Traveling with family often comes with unique needs, yet they anticipated every request with genuine enthusiasm and made each interaction effortless.

What impressed us most was their willingness to go above and beyond—not because they had to, but because they genuinely cared about ensuring our family felt welcomed and well taken care of. Their kindness, efficiency, and impeccable valet service left a lasting impression and elevated our entire stay.
Davionta and Drew are outstanding ambassadors for The Joseph and exemplify what world-class hospitality should look like. Exceptional employees like them are the reason guests return.

Thank you both for making our visit so memorable—we look forward to staying at The Joseph again because of the initial arrival and departure experience you provided.

Drew was a very attentive and polite young man. Thank you Drew for making our trip so pleasant

Rooms were generously sized and well appointed. Food at Yolan was excellent, as were the servers from India. Our only complaint was regarding the pool. On Friday, Saturday and Sunday the pool was seriously understaffed and underchaired. No towels available, menu items not available, long waits (10+ minutes) for beverages. Disappointing experience.
Guys at the door were wonderful. Friendly and efficient, especially Drew, Davionta and the gentleman with long red hair.

I loved staying at this hotel. The staff were incredibly attentive, friendly, and kind. They made my stay even more enjoyable. I would definitely stay here again!

The hotel rooms are very nice- new, comfortable, great amenities. The front desk staff was friendly and helpful. The location is hard to beat if you want easy access to Broadway. But the pool- it almost ruined this trip. The service was very poor- like they were short staffed, but they weren’t. Just slow, unapologetic, and not offering the basic service courtesies. Simple things like offering information on where to sit, asking if we wanted drinks, and bringing drinks timely (we are talking about a 30 minute wait and having orders forgotten). There is a hefty price for reserved seats - the service, food, and drink aren’t worth it Stay for the room, skip the pool.

Experience was great, huge shout out to Davionta C!

He was in valet and was extremely professional and it was a great first impression to the establishment. Great location and great staff, definitely will be back!

The hotel was lovely, staff was helpful and friendly. Davionta and Corey, the valets, were exceptionally welcoming and efficient.

From the moment we arrived, our stay at The Joseph was exceptional. We were greeted by Drew, who gave us such a warm welcome and immediately made us feel taken care of. The entire staff was incredibly friendly, professional, and genuinely welcoming throughout our stay.

The hotel itself is absolutely beautiful, with stunning design and attention to detail everywhere you look. Our room was luxurious, spotless, and so comfortable—it made it easy to relax after a day exploring the city.

Excellent location, friendly staff! The rooftop pool was perfect for relaxing and the attendants made sure everyone had a lounger and refreshments. At the valet station Davionta was always ready with a big smile and anything we might need help with.

Excelente ubicacion

This hotel is fake luxury, Marriot should be ashamed. We booked early check in 12:00 no room till 4:00
High view lowest floor they had

Get this one we put your lounge in your room, well we change the room. We will go get it.. nope we never did we have no idea

Everything was great. Staff, room, and the Italian restaurant. Davonta and Drew took good care of my car.

Location was fantastic in comparison to other hotels I’ve stayed in when in Nashville and the room was one of the nicest ones I’ve ever stayed in. You definitely get what you pay for! Everything was clean, staff was fantastic and extremely professional and helpful. Shout out to Davionta for the help during check out with our bags!

The valet and ALL staff was amazing. This definitely will be our new favorite place to stay when we are in Nashville. The on-site amenities were fantastic, you almost dont even need to leave the hotel to have an enjoyable experience.

I had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality. I hope hotel management reads this and gives each of them a generous pay increase.

The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable.

One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay.

This was my first time at this hotel, and I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.

We love the Joseph! Everyone is so friendly! Davionta always went above and beyond and always greeted us with a smile each time we came in or out. We will definitely be back!