Sable At Navy Pier Chicago, Curio Collection By Hilton

The price for the room is a bit pricey for the size it was quite small but the view was phenomenal. The worst part for my stay was the parking lot they told me to park in the east gate and the people at the gate said go to the west and couldn't get into the west when I was told if you stay at the sable you get parking (you pay for every time you enter the garage) so I was getting frustrated with not being able to park so I went back to the desk and talked to this gentleman with hair to his shoulders and explained what's going on he was rude and said you go into the east garage and press the button when I kept stating they won't let me in because they keep saying it's full and he just kept being rude and saying you press the button I got upset and left and went back to the west garage after trying the east garage (no luck again) and I ended up just buying a ticket through the navy peir parking so just be prepared the parking is a nightmare during the weekend and trying to get help from the staff was pointless.

We Drove 12 hrs from New Jersey to Chicago and was not informed prior to my arrival that a pipe had burst, and the elevators were down. My asthmatic wife and I had to carry our luggage up 6 flights of stairs. There was bell service but it was not offered. I understand that some things are out of the hotel's control like a pipe bursting, but a call prior to my arrival to let me know there is an ongoing issue would have been great. I heard of this pipe issue for the first time when we already arrived in Chicago and I was calling to ask if an earlier check-in was available. I was then offered a free cancelation for the inconvenience. I was already in Chicago and just drive 12 hours. Canceling at the last mnute, was not an option. If I was afforded that option prior to the trip, then I possibly would have. Paying $500-600 for the night and not being told in advance of an issue such as that, is very poor customer service.

The elevators were not working and there was no offer of discounts or anything else to make up for the inconvenience of climbing 6 stories to get to and from the room.

The hotel was flooded in the morning of our arrival due to broken water pipe of the Navy Pier so the lift was out of order. We had to carry 4 large luggage to our room through stairs with some help from the hotel staff. There were 2 buildings in the hotel we had to climb to second floor first, walk through some seminar rooms then climb from another stair to our rooms. But since there were no sign boards which building which stairs are heading many guests climb the wrong stairs and need to get down and reclimb again.

We booked the room for 4 but there were only 2 complimentary water everyday. They gave extra 2 only on the first night after we requested since we need to climb the stairs.

The breakfast was a la carte and capped at US72 for 4 person everyday so there were not much choices for us unless we pay extra. Not much hot meals choices within US18 per person. The food was delicious though just need to pay extra despite that we booked with "breakfast included". Tax 18% for the restaurant was automatically added as there were fine prints in the menu stating that they were eligible to that if we order US50 or more or more than 3 person served.

The towels were renewed after room cleaning everyday but only for 3 person. So we had to call to get the forth towel every single day for 4 continuous nights despite the fact that we requested and reminded the front desk and the housekeeping delivery to deliver 4 towels in the calls everyday.

There were also Destination Fee USD35 everyday which was not mentioned in Booking.com fee but the hotel only told us that they waived for us during the checkout day due to the inconveniences caused.

We checked about the Destination Fee later and found out that usually they will give US10 back to guests which can be used for breakfast and free tickets for Children Muzuem and Ferris Wheels near by. We did not get any of these may be because they thought they were going to waive the Destination Fee in the end anyway.

Atendimento muito frio dos funcionários, pedi para o serviço que arruma quarto retornar as 15 e não retornou, café da manhã limitado a refeição mais barata do restaurante, e sem incluir impostos e gorjetas, ou seja, sempre terá que pagar um pouco a mais

Friendlier servers at the restaurant. Communication about the 'flood' with options to get luggage.

Labai nepatiko ekstremalios situacijos valdymas. Viešnagės dienomis įvyko vandentiekio avarija. Viešbutis niekaip neinformavo apie įvykį, neteikė rekomendacijų, kaip elgtis. Neveikė liftas, todėl teko naudotis laiptais, kuriuos buvo sunku rasti, nes jokių nukreipiančių ženklų nebuvo operatyviai įrengta. Nepasiūlyta jokia kompensacija dėl nepatogumų. Vieną dieną neveikė restoranas, tačiau jokia išeitis nepasiūlyta, išskyrus tai, kad pačioms teko išsireikalauti pusryčių kainos kompensaciją. Situacija sudėtinga, bet jos valdymas viešbučio gyventojų atžvilgiu nepatenkinamas.
Įskaičiuoti pusryčiai turi savo specifiką. Už kavą tenka mokėti papildomai bet kokiu atveju, tai atrodo labai neįprastai:)

No pool and it cost to use credits.