Canopy By Hilton Scottsdale Old Town

Hotels
Canopy by Hilton
9.2 (656 reviews)
7142 East 1st St , Scottsdale , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Hygiene issues
Rude staff experiences
Uncomfortable bedding

Categories

Cleanliness
8.22
Several comments indicated unhygienic conditions, particularly in room cleanliness and bedding.
Service
10
Most reviews mentioned the staff being friendly and helpful, though there were isolated negative experiences.
Location
10
Location was highlighted positively in multiple reviews.
Room Quality
9.22
Mixed reviews on room quality; some enjoyed it while others mentioned issues like uncomfortable pillows.
Amenities
9.72
Amenities received a positive mention, though some guests found issues with rooftop service.
Value for Money
8.72
Concerns about extra charges (like tea bags) led to mixed feelings about value for money.
Food and Beverage
7.72
Negative experiences with breakfast quality and staff attitudes affected this category.
Overall Experience
10
Despite some criticisms, many guests left with a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:33

Property Description

Luxurious Accommodation

Experience luxury at its finest at Canopy By Hilton Scottsdale Old Town. Our 4-star hotel offers air-conditioned rooms with free WiFi, each equipped with a private bathroom for your comfort. Some rooms even feature a fully equipped kitchen for your convenience.

Relaxation and Recreation

Unwind in our outdoor swimming pool or indulge in a soothing soak in our hot tub. For the more active guests, hop on one of our complimentary bikes and explore the beautiful surroundings of Scottsdale. With a 24-hour front desk, we are always here to cater to your needs.

Convenient Location

Conveniently located just 18 km from both Copper Square and Phoenix Convention Center, and 6.1 km from Desert Botanical Gardens, our hotel is the perfect choice for both leisure and business travelers. Book your stay at Canopy By Hilton Scottsdale Old Town now and elevate your travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 656 reviews
Cleanliness: 8.22
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.72
Value for Money: 8.72
Food and Beverage: 7.72
Overall Experience: 10
K
Kristel couple be
10
Fantastic hotel !
Pros:

Everything was just perfect! Highly recommend this hotel! Good location and friendly staff!

2026-06-04 via Nuitee
J
Jeff couple us
1
2026-05-31 via Nuitee
A
andrea solo_traveller us
8
2026-05-30 via Nuitee
A
AMarie525 Business Oakmont, Pennsylvania
10
Great Location in Old Town!
Pros:

Fabulous resort in Old Town! The location was perfect and so close to Main Street I was able to get out and walk every chance I could while I was in business meetings all day. The guest rooms were roomy, clean and cozy. The roof top bar / pool area has a fantastic view of the town and mountains. Just beautiful! Close under 30 minutes drive from PHX Airport. I would recommend this place for business meetings and personal travel. The food in the cafe was excellent!

2026-05-27 via Tripadvisor
P
paulettes621 Couples
10
Fabulous Stay!
Pros:

My husband and I spent Memorial Day weekend here and we loved our time! The entire property is beautiful and very clean. There are bikes that you can use, but great stores and restaurants are within a short walk! We did a quick walk to Walgreens to get some essentials for our stay and enjoyed exploring the area in Old Town in the evenings.
The staff is helpful and attentive. We found our room was well appointed and especially enjoyed the Nespresso Machine. The housekeeping staff were quick to help with any needs and were always serving with a kind smile. The ice machine and water machine for each floor was such a nice touch. Not your average ice machine. The lobby restaurant and bar had excellent food for dinner. We loved it so much we chose to eat there 2 of our 4 night stay. Don't miss out on ordering the sourdough bread! The Friday night music in the lobby area did not disappoint, either. Our favorite spot was the rooftop pool area which we used each day. Be prepared to get up just after pool opening at 8am to get chairs if you want a spot early. The chairs are very comfortable and we loved the built in side tables. The towels were soft and always stocked and we appreciated the water filling station. Morgan was an exceptional poolside waitress who was not only attentive but also friendly. She served with great care. We found the food at the rooftop bar great for lunch, too! If looking for a spot to stay in Old Town, we highly recommend Canopy By Hilton!

2026-05-27 via Tripadvisor
Q
Q1786ALjohnw Couples San Antonio, Texas
10
Visit to Scottsdale
Pros:

The staff was amazing and the hotel is in the best spot and walking distance to main attractions.

I researched reviews of the hotels in the area and took a chance on this one. First I want to say our rooms were cleaned above and beyond when we came back in the evening. Carmen the housekeeper and her staff were always friendly and professional. This line of work doesn’t get enough credit when you stay at a hotel away from home
Gracias.

Alex the desk clerk at night assisted me with an issue that came up and he was very professional and wanted to make sure we were happy with everything. Aren and Ryan also assisted up when looking for recommendations of places to visit. Overall we were happy with the staff and how friendly they were to us.

The rooms were nice and the lounge up top was awesome. The swimming pool had towels and and night the views were amazing. We walked to the center of town and all the shops around the area.

The reason we also enjoyed the place, no loud noise like the other hotels near the center of town

We visited AZ to see our 20th baseball game / stadium. We are chasing 30 stadiums and this one in the list. I recommend walking around seeing what they have to offer. The church was nice, market square on Sat had fresh fruit and there were vendors selling items. The Love statue was nice along with the park. We took an uber to the desert garden and the mall which were all nice. There is also a brewery which has a great IPA. The food spot down the street had the best breakfast I recommend this hotel if you plan to visit the area.

2026-05-25 via Tripadvisor
C
Crouch couple gb
8
2026-05-22 via Nuitee
K
Kim couple us
9
Pros:

The staff at the front desk! Pool.

Cons:

Too crowded at night. Wine selection is poor.

2026-05-21 via Nuitee
J
Jenna extended_group us
10
Pros:

Great location beautiful rooms and facilities

2026-05-20 via Nuitee
M
Monica family_with_children us
7
Fairly nice but could use some improvements.
Pros:

The common spaces were beautiful and the rooms were nice.

Cons:

During the evening the pool was full of people and definitely didn’t feel family friendly. My 10 year old son didn’t want to swim when we got there. The pool area also wasn’t cleaned while we were there so left over towels and drinks/food made it impossible to tell which lounge chairs were available for us. The bedrooms didn’t have all the blankets on the beds like the picture. I struggle with hotels and their thin blankets. The water in the showers would not get us clean. I think they have very soft water and low water pressure. We also were not told as check in that parking would be $25.

2026-05-19 via Nuitee
A
Alexandra solo_traveller us
9
2026-05-18 via Nuitee
S
Sean couple us
10
2026-05-02 via Nuitee
C
Calif-Family4 Couples San Jose, California
10
Well-designed rooms. Great place to stay in Old Town Scottsdale
Pros:

Great well-designed room. Brilliant addition of a sliding door separating the bedroom from the hallway & bathroom. This helped keep any hallway noise from bothering us at night and provided more privacy for someone in the bathroom. Walkable to everything in Old Town, comfortable bed and very nice lobby & hallways marks this as a well-maintained and wonderful hotel for a visit to Old Town Scottsdale.

2026-04-20 via Tripadvisor
R
Regina extended_group us
9
Great stay in perfect location.
Pros:

Very Clean. Great location. Large room.

Cons:

Pillows!

2026-04-18 via Nuitee
L
Lisa couple us
9
I would recommend
Pros:

downtown location
attached restaurant was very good

Cons:

Happy Hour on rooftop was not offered the night we were there . Party venue block prime outdoor seating space making it limited

2026-04-11 via Nuitee
C
C1570VGlorij Business Los Angeles, California
10
Service and Product Excellence
Pros:

I had a wonderful stay here during the first week of March, and I want to recognize the outstanding service I experienced throughout my visit. From the moment I arrived, I was made to feel genuinely welcome, and the staff consistently went above and beyond to ensure everything was comfortable and seamless.

A special thank you to Ivana at the Front Desk, along with Travis, Jake, Bri, and Preston in the restaurant. Each of them exemplified professionalism, warmth, and attention to detail. Whether it was assistance at check-in, friendly interactions throughout the property, or excellent service while dining, their hospitality truly stood out.

It’s clear that the management team has built a culture focused on guest experience, and it absolutely shows. I left feeling well cared for and would not hesitate to recommend this property to anyone looking for a comfortable stay with exceptional service.

I look forward to returning!

2026-04-07 via Tripadvisor
J
Johnathan couple us
10
2026-03-30 via Nuitee
G
Gilbert couple us
8
2026-03-30 via Nuitee
R
Richard couple us
8
Comfortable hotel, conveniently licated, with helpful and friendly staff.
Pros:

Nice hotel in an excellent location. It is an easy walk to all Scottsdale venues including the baseball stadium

Cons:

The hotel lacks any quiet spaces to relax, read or have a quiet conversation. The lobby and cafe are open and noisy. The 7th floor outdoor patio is very nice, but even at 9 am the staff play music much too loud to enjoy the morning.

2026-03-01 via Nuitee
D
Dick613 Couples Brooklyn, New York
6
Nice Lobby and Nice Employees
Pros:

Hotel is rated 4 stars but is actually a solid 3 stars.

Every employee we came across was very nice and helpful, whether it was front desk or the restaurant. The lobby is beautiful and spacious.

The only drawback is their rooms. They smell musty, probably due to lack of open windows, so ventilation is limited to when the AC is running.

Moreover, the mattresses are too small for the bed frame. The result is that the corners stick out and my wife accidentally bumped her shins a few times and needed first aid. The corners have plastic covers but they are not enough. Another review mentioned this a few years ago, so management is aware, but the cost is probably too high to replace all the bedframes. There is little room between the front of the bed and the wall, so bumping in is inevitable.

2026-02-20 via Tripadvisor