Canopy By Hilton Scottsdale Old Town

Hotels
•
Canopy by Hilton
9.2 (628 reviews)
7142 East 1st St , Scottsdale , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Hygiene issues
Rude staff experiences
Uncomfortable bedding

Categories

Cleanliness
8.22
Several comments indicated unhygienic conditions, particularly in room cleanliness and bedding.
Service
10
Most reviews mentioned the staff being friendly and helpful, though there were isolated negative experiences.
Location
10
Location was highlighted positively in multiple reviews.
Room Quality
9.22
Mixed reviews on room quality; some enjoyed it while others mentioned issues like uncomfortable pillows.
Amenities
9.72
Amenities received a positive mention, though some guests found issues with rooftop service.
Value for Money
8.72
Concerns about extra charges (like tea bags) led to mixed feelings about value for money.
Food and Beverage
7.72
Negative experiences with breakfast quality and staff attitudes affected this category.
Overall Experience
10
Despite some criticisms, many guests left with a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:33

Property Description

Luxurious Accommodation

Experience luxury at its finest at Canopy By Hilton Scottsdale Old Town. Our 4-star hotel offers air-conditioned rooms with free WiFi, each equipped with a private bathroom for your comfort. Some rooms even feature a fully equipped kitchen for your convenience.

Relaxation and Recreation

Unwind in our outdoor swimming pool or indulge in a soothing soak in our hot tub. For the more active guests, hop on one of our complimentary bikes and explore the beautiful surroundings of Scottsdale. With a 24-hour front desk, we are always here to cater to your needs.

Convenient Location

Conveniently located just 18 km from both Copper Square and Phoenix Convention Center, and 6.1 km from Desert Botanical Gardens, our hotel is the perfect choice for both leisure and business travelers. Book your stay at Canopy By Hilton Scottsdale Old Town now and elevate your travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 628 reviews
Cleanliness: 8.22
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.72
Value for Money: 8.72
Food and Beverage: 7.72
Overall Experience: 10
V
Vera • couple • ca
6
Pros:

Location, easy parking, quiet neighbourhood, but close to restaurants.

Cons:

The "enthusiasts" ( stuff) were not friendly and attentive enough to make the stay more pleasant.

2026-02-12 • via Nuitee
K
Karl • couple • us
10
It was a perfect place to stay in Scottsdale close to everything that I needed.
Pros:

Nothing

Cons:

Everything!

2026-01-26 • via Nuitee
N
Nikki • couple • us
8
2026-01-21 • via Nuitee
O
Olga • couple • us
10
Liked the room and the hotel very much. Reminded me of a hotel in Kyoto, Japan.
Cons:

Pillows. That was the first time I used memory foam pillows. Very uncomfortable for both me, and my husband. I would give guests a choice between these and more traditional pillows, or I would make the traditional pillows available by request.

2026-01-20 • via Nuitee
F
Francoise • solo_traveller • us
10
Pros:

Located in old scottsdale

2026-01-19 • via Nuitee
M
Marco • extended_group • us
10
2026-01-19 • via Nuitee
S
Sandrine • couple • mc
8
Good
Pros:

Clean new friendly staff

2026-01-17 • via Nuitee
E
Emily • extended_group • us
10
2026-01-14 • via Nuitee
K
Kyrie • couple • us
10
2026-01-10 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-01-09 • via Nuitee
H
Huiling • family_with_children • us
5
员工热情，位置优越，隔音效果差，热水不足
Pros:

地理位置优越

Cons:

热水不足，淋浴间热水要打开十几分钟才有，这在冬天来了说非常难受。隔音效果非常差＇隔离房间说话都听到。

2025-12-28 • via Nuitee
T
Tony • couple • gb
5
Very disappointed.
Pros:

The room was better than it looked online, so was very pleased. The view from our window was not good at all.
I was a bit shocked that there wasn’t any tea bags in our room. Went to reception to ask for tea bags, which friendly lady said to ask at the bar/dining area. To cut along story short, we were charged 9 dollars for 2 tea bags. Went back to reception lady and told her I wasn’t happy and wanted the 9 dollars taken off the bill. I told her we have never been charged for tea bags before and we’ve been to lots of different grade hotels. She said it wasn’t their policy to provide to provide tea bags, but she was still polite, until another staff member next to her piped up and was obvious to me she was getting frustrated with me and spoke quite stern to me. Never have we experienced rude staff or not had tea bags put in our room in either the cost of the room. We did get 3 free tea bags brought to our room after, but next day went and bought my own tea bags. Wouldn’t stay here again because of that 1 rude staff member and no tea bags in with price.

Cons:

One staff member and no tea bags, unless you pay for them.

2025-12-28 • via Nuitee
K
Kennedi • extended_group • us
10
2025-12-21 • via Nuitee
J
Jeffrey • couple • us
10
Pros:

Staff was helpful and food was delicious. Roof top service was great.

2025-12-17 • via Nuitee
A
Anastasiia • solo_traveller • us
10
2025-12-11 • via Nuitee
L
Lori • solo_traveller • ca
3
Stay far away.
Pros:

Location was the only good thing if you need to be somewhere between Scottsdale and Phoenix and if you like tourist kitsch.

The room and bathroom were spacious.

Least awful experience in the hotel:
30 minute wait to be seated for breakfast. Poached eggs had shells in them I had to spit it out. Then they challenged me on it, they said “We don't see any shells” Well, I order a breakfast to eat, not put in my mouth bite down on sandy and crunchy eggs and spit them out.

Cons:

Worse than the breakfast was the chair in the room, it had a huge stain right where if someone was lying down and peed or worse.
The bed had no mattress protector, the sheet was too small and came loose each night and black dots were on the mattress. They only have a duvet inside two sheets, not an enclosed cover, so when I woke frequently in the night, I realized only the duvet was on me. Do they wash this duvet after every single person in the room? In my research I have discovered that they do not. Perhaps this is a housekeeping time saving choice by the hotel, but it was very unhygienic..
The pillows were cheap and lumpy.
The rooftop that was a selling point to me, had club music all day, was dirty, and lazy staff, even asking for a reservation was a hassle to them. They said it will be fine tonight. You don’t need a reservation and I responded that I would like to reserve a specific table and be sure that when I bring my 90-year-old parents, they will be able to sit in the place that is best for them. Response was a roll of the eyes and a sharp “Fine.” I ended up going to a different place, I wasn’t going to pay for rude and skanky servers.

2025-12-04 • via Nuitee
A
Andrew • couple • us
9
2025-11-16 • via Nuitee
S
Susan • couple • us
8
2025-11-15 • via Nuitee
H
Hugues • extended_group • be
7
2025-11-03 • via Nuitee
K
KRISTINA • family_with_children • us
10
Pros:

The location is very good, very modern and clean

2025-10-28 • via Nuitee