Canopy By Hilton Scottsdale Old Town

Very Clean. Great location. Large room.

downtown location
attached restaurant was very good

I had a wonderful stay here during the first week of March, and I want to recognize the outstanding service I experienced throughout my visit. From the moment I arrived, I was made to feel genuinely welcome, and the staff consistently went above and beyond to ensure everything was comfortable and seamless.

A special thank you to Ivana at the Front Desk, along with Travis, Jake, Bri, and Preston in the restaurant. Each of them exemplified professionalism, warmth, and attention to detail. Whether it was assistance at check-in, friendly interactions throughout the property, or excellent service while dining, their hospitality truly stood out.

It’s clear that the management team has built a culture focused on guest experience, and it absolutely shows. I left feeling well cared for and would not hesitate to recommend this property to anyone looking for a comfortable stay with exceptional service.

I look forward to returning!

Nice hotel in an excellent location. It is an easy walk to all Scottsdale venues including the baseball stadium

Hotel is rated 4 stars but is actually a solid 3 stars.

Every employee we came across was very nice and helpful, whether it was front desk or the restaurant. The lobby is beautiful and spacious.

The only drawback is their rooms. They smell musty, probably due to lack of open windows, so ventilation is limited to when the AC is running.

Moreover, the mattresses are too small for the bed frame. The result is that the corners stick out and my wife accidentally bumped her shins a few times and needed first aid. The corners have plastic covers but they are not enough. Another review mentioned this a few years ago, so management is aware, but the cost is probably too high to replace all the bedframes. There is little room between the front of the bed and the wall, so bumping in is inevitable.

Whatever you do, get a room with an odd number facing east … Not an even number facing west. Two major sleeping problems if you’re in an even numbered groom. When the disco Nextdoor closes up between 1 and 2 AM, you will be awakened by yelling, screaming, loud car, radios, you name it. Lasted for about an hour. Hotel doesn’t seem to have any security to deal with that. But that’s not all. At6:15 AM, be prepared for the serenade of the dumpsters. So have fun. I don’t say I didn’t warn you. 🤪

Location, easy parking, quiet neighbourhood, but close to restaurants.

Nothing

Located in old scottsdale

Clean new friendly staff

The room was better than it looked online, so was very pleased. The view from our window was not good at all.
I was a bit shocked that there wasn’t any tea bags in our room. Went to reception to ask for tea bags, which friendly lady said to ask at the bar/dining area. To cut along story short, we were charged 9 dollars for 2 tea bags. Went back to reception lady and told her I wasn’t happy and wanted the 9 dollars taken off the bill. I told her we have never been charged for tea bags before and we’ve been to lots of different grade hotels. She said it wasn’t their policy to provide to provide tea bags, but she was still polite, until another staff member next to her piped up and was obvious to me she was getting frustrated with me and spoke quite stern to me. Never have we experienced rude staff or not had tea bags put in our room in either the cost of the room. We did get 3 free tea bags brought to our room after, but next day went and bought my own tea bags. Wouldn’t stay here again because of that 1 rude staff member and no tea bags in with price.